OnGen Ltd

OnGen Expert - renewable energy feasibility tool

A screening tool to help organisations assess the commercial and technical feasibility of deploying a range of renewable and low carbon energy generation technologies across their portfolio of sites.

The software highlights technical constraints and calculates the optimum system size to maximise return on investment.

Features

  • multiple technologies assessed simultaneously
  • based on half hourly energy consumption data
  • technology agnostic
  • objective commercial assessments based on data
  • easy to navigate user interface
  • technical and planning constraints identified
  • battery storage incorporated
  • unlimited users can be added for no extra charge
  • peer reviewed with case studies
  • no software needed, just a recent broswer

Benefits

  • low cost flexible licence arrangements
  • efficient production of business cases in standard format
  • energy cost and carbon savings easily identified
  • multiple technologies assessed simultaneously
  • easily accessible from a broswer
  • managed service option provided, OnGen do the assessments
  • constantly updated and easily to sensitise assumptions
  • accurate 20 year cash flow forecasts
  • third party funding options available to suit the organisation

Pricing

£900 per licence per year

Service documents

G-Cloud 10

676672455952311

OnGen Ltd

Christopher Trigg

07884182058

chris.trigg@ongen.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The renewable and low carbon technologies included on the platform are limited to bankable or mature technologies.

Ground source heat and air source heat pumps are being added in 2018.

Battery storage can be assessed in conjunction with roof mounted solar PV however potential income streams from providing grid services are excluded as they are very unpredictable and short term.
System requirements Any web browser, ideally chrome (IE v.9 or later)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support email provided within the software.
Week day support 9am - 5.30pm
Maximum 24 hour response time
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels An initial half day training session is provided as part of the licence fee, usually via webex.

All customers are assigned a dedicated account manager who can provide assistance via the phone or webex with assessments.

Ongoing technical and software support included as part of the licence fee.

Specific software development requests will be considered and costed as required.

A managed service option is provided where OnGen will carry out assessments on the licensees behalf for a flat fee per site of £50 (in addition to the licence charge).

This service has provide to be ideal if internal resource is not available or constrained.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and offline training is provided through an initial half day training workshop.
Video support is provided for each part of the process
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The software generates feasibility assessments in MS Word.
Portfolio data an be exported as .xlxs or PDF based on a range of filters
End-of-contract process Data will be held on the platform in perpetuity on receipt of a data management fee. This allows the user to refresh and sensitise existing sites an unlimited number of times but new sites or technologies could not be created.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Designed to work on mobile tablets, not phone
Accessibility standards WCAG 2.0 A
Accessibility testing None
API Yes
What users can and can't do using the API RESTful JSON API available over https

Registration API available
Account management API available

Users will be able to add technology and site assessments and receive restuls in JSON
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Dedicated URL and branding provided at set up for the web application.

List of installers can be customised e.g. those on a procurement framework.

All customisation is provided in the set up phase

Scaling

Scaling
Independence of resources Huge contingency built into Amazon Web Services cloud.
We can vertically scale the service to meet demand and we can also provide dedicated instances to specific customers.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of users accessing the software.

Renewable technologies added to the platform.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using buttons at various stages throughout the assessments.
Assessment reports are sent to the users email address.
Portfolio reports are exported to PDF or xlsx
The API exposes data in JSON
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • MS Word
  • MS Excel
Data import formats
  • CSV
  • Other
Other data import formats MS Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Servers is hosted with Amazon Web Services and SLAs are consistent with their uptime.
Releases are scheduled and notified 24 hours in advance
Approach to resilience In line with AWS. Data is backed up every 5 minutes and stored for 2 weeks.
Outage reporting Email alerts
Twitter alerts
Website

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We do not expose management interfaces or support channels to the public internet.

Elevated permissions are granted only where there is a job requirement to do so.
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Data is encrypted in transit using SSl and HTTPs, passwords encrypted at rest.
Access to the data is limited to master credentials for AWS.
Information security policies and processes 2 developers have access to data in UAT and report to the Senior Developer.

The Senior developer reports directly to the CTO and CEO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change is captured in a ticketing system.
Change is grouped into sprints with planned releases.
We perform full regression testing before live releases.
The security impact of any change is assessed at design and implementation time.
Vulnerability management type Undisclosed
Vulnerability management approach Operating system patches and service packs are deployed as they become available.
The frameworks used to develop the software are updated and the relevant patterns used to protect against common vulnerabilities.
We source threat information for OWASP https://www.owasp.org/index.php/About_The_Open_Web_Application_Security_Project
Protective monitoring type Undisclosed
Protective monitoring approach We monitor and log traffic in AWS.
We can rapidly change firewalls and access controls on the component parts of the software to mitigate compromise.
We respond to incidents as our highest priority.
Incident management type Undisclosed
Incident management approach Users can report incidents through the web site, API, twitter and email.
We aim to restore normal service as fast as possible and communicate with our users through all unaffected channels.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £900 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial One site can be assessed for all current technologies for free.
The ability to generate a site feasibility report is not permitted without the payment of a small fee.
There is no time limit on the free trial.
Link to free trial https://expert.ongen.co.uk

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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