Wombat Creative Ltd

Open source CMS development - WordPress

We specialise in developing bespoke websites using the WordPress Content Management System. Using a mobile first design strategy, we ensure a quality and consistent user experience across platforms and devices. Working with you from discovery to launch, we understand the needs of your users and align them with your goals.

Features

  • Bespoke websites built on WordPress Content Management System
  • Agile development approach
  • User experience led digital design, responsive modern interfaces
  • Information Architecture Planning
  • Visualisation and prioritisation of requirements
  • Rigorous testing and quality assurance (QA) practice
  • End-to-end project lifecycle management, guidance and support
  • Managed WordPress hosting
  • Social media integration
  • Web analytics integration

Benefits

  • Highly experienced web design & development team
  • Collaborative & friendly team who work closely with the customer
  • Accessible on all popular devices, browsers and operating systems
  • Easy to use for all in-house staff
  • Iterative design and development process to maximise budget
  • Clear path to business as usual

Pricing

£590 to £960 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 7 6 5 4 0 4 4 9 8 9 2 9 8 9

Contact

Wombat Creative Ltd Fraser Hannah
Telephone: 01900821628
Email: fraser@wombatcreative.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
There are no constraints
System requirements
  • Functional internet browser
  • Working connection to the internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will be agreed with the client, prior to the engagement, and will be documented in the contract service levels.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Wombat Creative provide a range of support services to suit each client’s requirements. We work with clients to create approved support levels based on their requirements.

As standard, we offer a technical account manager and dedicated in-house support team - an online Help Desk with phone and email support - a test version of your software - agreed escalation points - and regular performance reviews in-line with the SLA's. All of our pricing is highly competitive and will be determined, based on the complexity and demand of your support requirements.
Support available to third parties
No

Onboarding and offboarding

Getting started
Our working practices are collaborative by nature and we work closely with our clients to fully understand their goals, values and objectives. This allows us to scope out the project requirements, training and supporting documents that will required by the client through the course of the project and as they transition to business as usual after the website has been delivered.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Our client owns all IPR and therefore there is no requirement for data extraction.
End-of-contract process
The contract pricing outlines everything in our proposal, to be delivered within the agreed timescales. Additional costs would only occur if the client requests further services that are outwith the original scope (e.g. additional functionality or extra training). At the end of the contract, the client will approve all of our work with a simple sign-off. As the client maintains all IPR for our services, they will then have full capability to maintain the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We use a mobile first design strategy. This initially confirms and tests the design for the smallest screen (i.e. a smartphone), before progressively moving to larger screens (i.e. a tablet, then desktop). This ensures that the key UI/UX features are displayed on all devices, and provides a quality User Experience, with minimal differences between the mobile and desktop service.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Wombat Creative’s service allows for full customisation before, during and beyond the project delivery.

Before the delivery, we work with our client to determine the initial scope of UI/UX requirements. At this time, we are essentially working with a blank canvas and our team can customise all aspects of the solution. Both the Client and their users can shape the level of customisation at this point. During the delivery, we work in-line with agile principles. This gives the Client full transparency throughout the project, via regular progress meetings and UAT. As such, both the Client and their users can influence further customisation (to all UI/UX features), throughout the delivery phase. After the delivery, the Client can determine multiple user access permissions (e.g. Administrator) which can be used to customise functions of the solution. Users may also have customisable features, such as editing their user profile. We provide full support and training for all solutions before they go live.

Scaling

Independence of resources
We monitor service workload and scale resources accordingly.

Analytics

Service usage metrics
Yes
Metrics types
We provide service metrics through Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can make a request to us to have their data exported.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.9% availability. We know how important it is that our clients business is always online, which is why we have only use UK based Tier 3 standard data centres, that have enterprise-grade infrastructure and their own super-fast network, giving us control of the end-to-end process. In the extremely rare event that this is not the case, we will treat this as a Critical Issue and will work continuously on the problem until it is resolved.
Approach to resilience
This information is available on request.
Outage reporting
We set up instant notifications, which tell us if our there is a service outage. We then contact our Client directly, to inform them of this issue. This is not an automated process, but it managed by our dedicated support team.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We use IP restrictions, on top of authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Wombat Creative are in the process of getting ISO 27001 and Cyber Essentials Plus accreditation.
Information security policies and processes
Wombat Creative are in the process of gaining ISO 27001 and Cyber Essentials Plus accreditation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are scheduled in advance and all stakeholders informed of the impact and disruption times.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use a number of techniques to ensure vulnerabilities and potential threats are identified and resolved quickly. We pe-test our infrastructure and our application code as well as adopt strict testing procedures.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We employ a 24/7 proactive monitoring tool which constantly monitors our infrastructure for potential outages and vulnerabilities. We are also able to detect attacks and respond quickly using this method. Catastrophic failure is actioned upon immediately and all other issues are responded to in conjunction with the client support contract and our SLA.
Incident management type
Supplier-defined controls
Incident management approach
All clients have a documented way of supplying incident logs and support requests. Typically this is done via email, telephone or other agreed communication channel. Incident reports are provided on request and the level of detail, format and delivery is subject to request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£590 to £960 a person a day
Discount for educational organisations
Yes
Free trial available
No

Service documents