Wombat Creative Ltd

Open source CMS development - WordPress

We specialise in developing bespoke websites using the WordPress Content Management System. Using a mobile first design strategy, we ensure a quality and consistent user experience across platforms and devices. Working with you from discovery to launch, we understand the needs of your users and align them with your goals.

Features

• Bespoke websites built on WordPress Content Management System
• Agile development approach
• User experience led digital design, responsive modern interfaces
• Information Architecture Planning
• Visualisation and prioritisation of requirements
• Rigorous testing and quality assurance (QA) practice
• End-to-end project lifecycle management, guidance and support
• Managed WordPress hosting
• Social media integration
• Web analytics integration

Benefits

• Highly experienced web design & development team
• Collaborative & friendly team who work closely with the customer
• Accessible on all popular devices, browsers and operating systems
• Easy to use for all in-house staff
• Iterative design and development process to maximise budget
• Clear path to business as usual

£590 to £960 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fraser@wombatcreative.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

676540449892989

Contact

Fraser Hannah
01900821628
fraser@wombatcreative.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no constraints
• System requirements:
  • Functional internet browser
  • Working connection to the internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times will be agreed with the client, prior to the engagement, and will be documented in the contract service levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Wombat Creative provide a range of support services to suit each client’s requirements. We work with clients to create approved support levels based on their requirements. ; ; As standard, we offer a technical account manager and dedicated in-house support team - an online Help Desk with phone and email support - a test version of your software - agreed escalation points - and regular performance reviews in-line with the SLA's. All of our pricing is highly competitive and will be determined, based on the complexity and demand of your support requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our working practices are collaborative by nature and we work closely with our clients to fully understand their goals, values and objectives. This allows us to scope out the project requirements, training and supporting documents that will required by the client through the course of the project and as they transition to business as usual after the website has been delivered.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our client owns all IPR and therefore there is no requirement for data extraction.
• End-of-contract process: The contract pricing outlines everything in our proposal, to be delivered within the agreed timescales. Additional costs would only occur if the client requests further services that are outwith the original scope (e.g. additional functionality or extra training). At the end of the contract, the client will approve all of our work with a simple sign-off. As the client maintains all IPR for our services, they will then have full capability to maintain the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use a mobile first design strategy. This initially confirms and tests the design for the smallest screen (i.e. a smartphone), before progressively moving to larger screens (i.e. a tablet, then desktop). This ensures that the key UI/UX features are displayed on all devices, and provides a quality User Experience, with minimal differences between the mobile and desktop service.
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: Wombat Creative’s service allows for full customisation before, during and beyond the project delivery. ; ; Before the delivery, we work with our client to determine the initial scope of UI/UX requirements. At this time, we are essentially working with a blank canvas and our team can customise all aspects of the solution. Both the Client and their users can shape the level of customisation at this point. During the delivery, we work in-line with agile principles. This gives the Client full transparency throughout the project, via regular progress meetings and UAT. As such, both the Client and their users can influence further customisation (to all UI/UX features), throughout the delivery phase. After the delivery, the Client can determine multiple user access permissions (e.g. Administrator) which can be used to customise functions of the solution. Users may also have customisable features, such as editing their user profile. We provide full support and training for all solutions before they go live.

Scaling

• Independence of resources: We monitor service workload and scale resources accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics through Google Analytics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can make a request to us to have their data exported.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability. We know how important it is that our clients business is always online, which is why we have only use UK based Tier 3 standard data centres, that have enterprise-grade infrastructure and their own super-fast network, giving us control of the end-to-end process. In the extremely rare event that this is not the case, we will treat this as a Critical Issue and will work continuously on the problem until it is resolved.
• Approach to resilience: This information is available on request.
• Outage reporting: We set up instant notifications, which tell us if our there is a service outage. We then contact our Client directly, to inform them of this issue. This is not an automated process, but it managed by our dedicated support team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We use IP restrictions, on top of authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Wombat Creative are in the process of getting ISO 27001 and Cyber Essentials Plus accreditation.
• Information security policies and processes: Wombat Creative are in the process of gaining ISO 27001 and Cyber Essentials Plus accreditation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are scheduled in advance and all stakeholders informed of the impact and disruption times.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a number of techniques to ensure vulnerabilities and potential threats are identified and resolved quickly. We pe-test our infrastructure and our application code as well as adopt strict testing procedures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ a 24/7 proactive monitoring tool which constantly monitors our infrastructure for potential outages and vulnerabilities. We are also able to detect attacks and respond quickly using this method. Catastrophic failure is actioned upon immediately and all other issues are responded to in conjunction with the client support contract and our SLA.
• Incident management type: Supplier-defined controls
• Incident management approach: All clients have a documented way of supplying incident logs and support requests. Typically this is done via email, telephone or other agreed communication channel. Incident reports are provided on request and the level of detail, format and delivery is subject to request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £590 to £960 a person a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fraser@wombatcreative.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.