IBM United Kingdom Ltd

IBM App Connect Enterprise on Cloud (Previously IBM Integration Bus)

IBM App Connect Enterprise (ACE) on Cloud offers flexible integration solution based on enterprise service bus (ESB) technology. ACE on Cloud delivers a fully managed Integration environment providing integration / connectivity across all platforms, providing secure integration without the need to acquire and maintain an IT infrastructure.

Features

  • Delivers simplified, flexible integration replacing traditional complex point-to-point connectivity
  • Graphical, configuration-driven development model
  • Integrated test tools
  • Subscription-based consumption and delivery model
  • IBM-managed integration environment exclusively available on IBM SoftLayer

Benefits

  • Unlock the Potential business benefits of multiple applications and data
  • Lowers the cost of maintenance over point to point interfaces.
  • Allows department/business to deliver new composite applications and solutions faster
  • Provides a base loosely couple architecture for SOA solutions.
  • Delivers faster time to value for multiple hybrid integrations

Pricing

£1894 per virtual machine per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 7 5 8 4 4 1 9 1 4 9 4 2 7 3

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Service Level Agreement for IBM Integration Bus on Cloud is 99.5% availability
System requirements
Detailed Requirements located here: http://www-01.ibm.com/support/docview.wss?uid=swg27045108

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response goal is two business hours (8AM to 5PM Monday to Friday). For Severity 1 tickets (critical business impact) there is 24x7 support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please see page 94, Appendix AK of the IBM SaaS Handbook - https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1. Online tutorials - https://developer.ibm.com/integration/docs/integration-bus-on-cloud/
2. Knowledge Center - https://www.ibm.com/support/knowledgecenter/SSMKHH_10.0.0/com.ibm.iib.cloud.doc/cl00002_.htm
3. Proof of Technology – A free one day session with lectures & Labs on IBM Integration Bus
4. Formal Training – Paid for week long training courses for developers and administrators on IBM Integration Bus
Bespoke Training – Tailored training courses that meet the educational needs of the customer for the specific use cases that are needed.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data cannot be exported from IBM App Connect Enterprise on Cloud. All data and configuration data will be deleted when the service ends.
End-of-contract process
It is the responsibility of the customer to terminate the service in writing to IBM. This policy is set at the time of contracting. IBM will continue providing the service until either a product support ends creating a need to recontract for the service, or the client ceases payment.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Flows and integration servers are represented by tiles on the App Connect dashboard. The tiles show summary information about the flow, API, or integration server, such as whether a flow is running or stopped, and if it produced an error. You can click the tick and exclamation point icons to see when the flow last ran successfully, or what errors were raised. Click the three dots Icon of three vertical dots opens a menu to start, stop, edit, or delete the flow to open a menu to start, stop, edit, or delete your resources.
Accessibility standards
None or don’t know
Description of accessibility
IBM Cloud includes the following major accessibility features: - Keyboard-only operation. - Operations that use a screen reader. IBM Cloud uses the latest W3C Standard, WAI-ARIA 1.0 to ensure compliance to US Section 508 and Web Content Accessibility Guidelines (WCAG) 2.0. To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest Internet Explorer web browser that is supported by this product. The IBM Cloud online product documentation and the IBM Cloud user interface framework is enabled for accessibility.
Accessibility testing
Refer to the IBM Accessibility Checklist at https://www.ibm.com/able/guidelines/ci162/accessibility_checklist.html
API
Yes
What users can and can't do using the API
IBM ACE on Cloud can expose both Restful and SOAP based APIs as part of the integrations deployed. Command line access to configure the connectivity between systems is also available.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
IBM App Connect Enterprise on Cloud is a multi-tenanted service deployed on a public cloud. The SLA for IBM App Connect Enterprise on Cloud is 99.5% availability.

The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their configuration through the web user interface on IBM App Connect Enterprise on Cloud. No data persits in the solution.
Data export formats
Other
Other data export formats
  • Broker Archive File (Zip File)
  • .Log
Data import formats
Other
Other data import formats
Broker Archive File (zip file)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA < 99.5% compensation is 2% of monthly subscription fee. SLA < 99.0% compensation is 5% of monthly subscription fee.
Approach to resilience
Available at request.
Outage reporting
Email alerts are sent if there is an outage.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO
ISO/IEC 27001 accreditation date
15/04/2016
What the ISO/IEC 27001 doesn’t cover
The infrastructure this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1894 per virtual machine per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days free trial of 1 integration deployed running for 2 hours continuously.

Service documents

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