ADL Smartcare Limited

Self-Help - Expert Assessment Apps

ADL Smartcare’s self-help expert assessment apps integrate fully with the ADL Platform and the ADL LifeCurve™ to mitigate age-related decline – identifying specific products/services/activities around reactivation, compensatory approaches (equipment/adaptations), and care options. Built on >6000 years of professional’s experience, this system minimises risk and avoidable referrals into mainstream services.

Features

  • Individual-specific assessments sufficient to address straightforward needs
  • Simple to use for individuals and families/support network
  • Integrates seamlessly with the ADL LifeCurve™
  • Based on the best practice approach of hundreds of professionals
  • Scores of cumulative years of successful use by the public
  • Underpinned by a unique dedicated research facility
  • All expert advice provided independently of supply option
  • Highly configurable content to meet local needs
  • Identifies public/local and national supply options
  • Integrates readily with e-marketplaces and portals

Benefits

  • Best practice advice within locally approved constraints
  • Easy to use tailored self-help
  • Outcomes are risk-managed based on embedded professional judgement
  • Highly targeted help without extensive reading
  • Professional quality advice without service involvement
  • Minimises avoidable referrals for unnecessary further support
  • Frees up professionals to focus on high value-added work
  • Supports a culture of self-help/self-management
  • Meaningfully addresses early intervention/prevention for the Care Act 2014
  • Helps individuals/public service to minimise long-term care costs

Pricing

£10000 to £21000 per licence per year

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

675681971916374

ADL Smartcare Limited

Stephen Miller

0114 2866222

gcloud@adlsmartcare.com

Support

Support
Support service type
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Support can be requested 24 hours a day, 7 days a week on line. Telephone is available 0900 and 1700.
Standard support response times Incident Response Times can be seen in the Service Definition and range from 1 hour to 10 working days.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported No
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 4 weeks - 12 weeks
Service deprovisioning time Minimum 4 weeks

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in Please contact us for further information

API access

API access
API access available and supported No

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s) Implementing ISO27001

Identity standards

Identity standards
Identity standards your service uses N/A

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Contractual commitment
Datacentre protection Yes, assured by Contractual commitment
Data-at-rest protection
Secure data deletion CESG or CPNI-approved erasure process, assured by Independent validation of assertion
Service availability 99.89%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Contractual commitment
Type of consumer Only government consumers, assured by Contractual commitment
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published Yes, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent validation of assertion
User access control through support channels Yes, assured by Independent validation of assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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