Vysiion Ltd

Vysiion Robotic Business Process Automation

The Vysiion Automation powered by Thoughtonomy is a robotic process automation (RPA) platform based on Azure. The virtual workforce emulates how humans use existing systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively. It requires no replacement of systems or deployment of agents.


  • Frictionless automation of IT & Business Process
  • On Demand Hosted Robotic Process Automation
  • Infrastructure, Application, System and Process Agnostic
  • Infinitely Scalable Cloud Platform
  • Flexible Usage Based Commercial Models
  • Integrated Blue Prism Enterprise RPA functions
  • Integrated Web Initiation Portal, Autonomic Scheduling & Digital Service Catalogue
  • Integrated Intelligent Orchestration, Scheduling & Management Tools
  • Automation Component Library with access to Distributed Digital Objects
  • Extensible functionality for OCR, ICR, Cognitic, Machine Learning and NLP


  • Industry Leading Productivity 24/7
  • Increased Efficiency
  • Reduced Operating Costs
  • 100% Accuracy & Consistency
  • Accelerated Digital Transformation
  • Improved Customer Experience
  • Optimised Shared Virtual Resource
  • Faster Process & Task Execution
  • Security, Auditory & Regulatory Compliant (ISO27001 Accredited)
  • Instantly Scalable Resource on Demand


£1000 per licence per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

6 7 4 9 5 8 4 0 7 3 8 5 2 7 1


Vysiion Ltd

Caroline Andrewes

01249 446500


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints If a buyer is not comfortable with the Azure platform, Vysiion Automation can be procured as a standalone in-premise solution.
System requirements None - entirely agnostic

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bespoke SLAs to suit customer requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Vysiion's standard support includes Service Delivery Managers, Technical Account Managers, support engineers and a 24/7 service desk. We aim to respond to all incidents within 15 minutes between 08:00-20:00 every weekday, and high severity tickets 24/7
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online & Classroom Based Training Options
Mentor Programme
Remote and onsite implementation teams
Pre and Post Sales Support
End User Documentation
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Process data can be downloaded in an XML format. All user data remains in the customer's environments.
End-of-contract process Automation Configurations and Assets are retained by the client and service is terminated.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface The thoughtonomy portal allows customers to use the system to integrate the status of their virtual workforce as well as use the developer suite to build additional processes.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing None
What users can and can't do using the API Initiate and interact with automated processes.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation All business and operational processes and web portal interface.


Independence of resources An individual virtual worker will be 100% dedicated to the customer. The Vysiion Automation platform will scale as necessary.


Service usage metrics Yes
Metrics types Workforce utilisation and process performance
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Thoughtonomy

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via downloadable XML
Data export formats Other
Other data export formats XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Any structured format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
Approach to resilience This information is available on request.
Outage reporting Any outages will be proactively managed and communicated to the customer via email alerts, and if considered a P1 incident, by telephone with regular updates.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Role based access
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 10/07/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In line with ISO27001 accreditation and governance procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In line with ISO27001 accredited governance processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In line with ISO27001
Protective monitoring type Undisclosed
Protective monitoring approach We will provide protective monitoring as required.
Incident management type Supplier-defined controls
Incident management approach Vysiion has a well-defined ITIL aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1000 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A sample customer process can be scoped and run as a trial to demonstrate the efficiencies.

Service documents

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