Vysiion Ltd

Vysiion Robotic Business Process Automation

The Vysiion Automation powered by Thoughtonomy is a robotic process automation (RPA) platform based on Azure. The virtual workforce emulates how humans use existing systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively. It requires no replacement of systems or deployment of agents.

Features

  • Frictionless automation of IT & Business Process
  • On Demand Hosted Robotic Process Automation
  • Infrastructure, Application, System and Process Agnostic
  • Infinitely Scalable Cloud Platform
  • Flexible Usage Based Commercial Models
  • Integrated Blue Prism Enterprise RPA functions
  • Integrated Web Initiation Portal, Autonomic Scheduling & Digital Service Catalogue
  • Integrated Intelligent Orchestration, Scheduling & Management Tools
  • Automation Component Library with access to Distributed Digital Objects
  • Extensible functionality for OCR, ICR, Cognitic, Machine Learning and NLP

Benefits

  • Industry Leading Productivity 24/7
  • Increased Efficiency
  • Reduced Operating Costs
  • 100% Accuracy & Consistency
  • Accelerated Digital Transformation
  • Improved Customer Experience
  • Optimised Shared Virtual Resource
  • Faster Process & Task Execution
  • Security, Auditory & Regulatory Compliant (ISO27001 Accredited)
  • Instantly Scalable Resource on Demand

Pricing

£1000 per licence per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 7 4 9 5 8 4 0 7 3 8 5 2 7 1

Contact

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
If a buyer is not comfortable with the Azure platform, Vysiion Automation can be procured as a standalone in-premise solution.
System requirements
None - entirely agnostic

User support

Email or online ticketing support
Email or online ticketing
Support response times
Bespoke SLAs to suit customer requirement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Vysiion's standard support includes Service Delivery Managers, Technical Account Managers, support engineers and a 24/7 service desk. We aim to respond to all incidents within 15 minutes between 08:00-20:00 every weekday, and high severity tickets 24/7
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online & Classroom Based Training Options
Mentor Programme
Remote and onsite implementation teams
Pre and Post Sales Support
End User Documentation
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Process data can be downloaded in an XML format. All user data remains in the customer's environments.
End-of-contract process
Automation Configurations and Assets are retained by the client and service is terminated.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
The thoughtonomy portal allows customers to use the system to integrate the status of their virtual workforce as well as use the developer suite to build additional processes.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
Yes
What users can and can't do using the API
Initiate and interact with automated processes.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All business and operational processes and web portal interface.

Scaling

Independence of resources
An individual virtual worker will be 100% dedicated to the customer. The Vysiion Automation platform will scale as necessary.

Analytics

Service usage metrics
Yes
Metrics types
Workforce utilisation and process performance
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Thoughtonomy

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via downloadable XML
Data export formats
Other
Other data export formats
XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any structured format

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95%
Approach to resilience
This information is available on request.
Outage reporting
Any outages will be proactively managed and communicated to the customer via email alerts, and if considered a P1 incident, by telephone with regular updates.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM
ISO/IEC 27001 accreditation date
10/07/2016
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In line with ISO27001 accreditation and governance procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In line with ISO27001 accredited governance processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In line with ISO27001
Protective monitoring type
Undisclosed
Protective monitoring approach
We will provide protective monitoring as required.
Incident management type
Supplier-defined controls
Incident management approach
Vysiion has a well-defined ITIL aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per licence per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A sample customer process can be scoped and run as a trial to demonstrate the efficiencies.

Service documents

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