Cristie Data Ltd

Cristie Cloud Backup as a Service

Simplified, flexible and secure enterprise class offsite cloud backup solutions for critical data built on Arcserve technology. Intelligent data backup/recovery to securely protect physical or virtual servers and applications. Advanced de-duplication, simple to administer and manage through a central control panel.

Features

  • Fully managed backup solution
  • Arcserve, HPE and Dell EMC technologies
  • On-site appliance for rapid local recovery
  • Global de-duplication
  • Secure encrypted backups, at rest and in transit
  • Centralised management
  • Enterprise class features

Benefits

  • Proactive monitoring of backups
  • Web based monitoring portal easily accessible
  • Extensive application and Operating System support
  • Complete control of data sovereignty
  • Easily scalable
  • UK Data Centres wholly owned by iomart, Cristie's parent compnay

Pricing

£80 to £120 per terabyte per month

Service documents

G-Cloud 10

674688637105468

Cristie Data Ltd

Ryan Smith

01453310070

ryan.smith@cristie.co.uk

Service scope

Service scope
Service constraints None
System requirements
  • Windows Management Server - Virtual or Physical
  • Recovery Point Server - Physical (supplied as part of solution)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 30 Minutes,
P2 60 Minutes,
P3 120 Minutes
(P1 - Business critical system or service completely offline , P2 - Folder restore or key system recovery required, P3 - File restore due to user deletion, corruption etc)
P1 is available 24x7, P2 & P3 are responded to Monday-Friday business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web Chat is accessible through the Cristie website - https://www.cristie.co.uk
Support contract numbers should be stated when logging a support case through live chat.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Bronze, Silver and Gold support levels are available with Gold providing 24/7 response to alerts, taking calls, making decisions and acting to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO9001 quality standards.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Cristie provide a full onboarding service with training and supporting user documentation.
The service can include initial data seeding if required. This helps to speed up the onboarding of new clients with large data sets.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted through multiple means as defined by the client.
End-of-contract process "The position after the Agreement ends:

Cristie will immediately stop providing the Service

Payments due or payable by you under this Agreement will become due and payable immediately, including any unpaid Charges due for the remainder of the Initial Term or any Renewal Term (except where the Agreement has ended for Cristie's material breach

Within 30 days after this Agreement ends, each of us will return all Confidential Information of the other in its possession at the time this Agreement ends and will not make or keep any copies of that Confidential Information except as required to comply with any applicable legal or accounting record keeping requirement."

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can be granted full access to administer the backup service through the web console, this includes managing restores and adding backup jobs if desired.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface is compatible with standard web browsers
Web interface accessibility testing None
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Cristie provision Cloud Backup as a Service from highly available data centre infrastructure owned and managed by our parent company, iomart
Each Data Centre is fully powered, secure, resilient and newly equipped to handle the demands of future computing trends such as high density computing, virtualisation, energy conservation, distributed storage and multi site disaster recovery. Offering a total of 7,000 m² of advanced Data Centre technology in 8 major UK cities, we are not hindered by lack of space, legacy operating systems or practices.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Physical Servers
  • Virtual Servers
  • Files
  • Email
  • Network Shares
  • NAS Devices
Backup controls The service is provided as a fully managed service, however users can be granted full administration access to alter the backup schedules if required.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Mechanisms are in place to restrict unauthorized internal and external access to data with access to data appropriately segregated. Firewalls configured not to permit traffic from a source IP or Media Access Control (MAC) address other than its own Data in transit protection for iomart services are subject to audit at least annually under ISO 27001 and PCI-DSS certification requirements.

Availability and resilience

Availability and resilience
Guaranteed availability Cristie's parent company iomart will ensure 100% uptime for Cloud Hosting Platform services as monitored by iomart systems, in line with industry best practice. Only a Cloud Hosting Platform activated by a Customer at the time of a failure will be covered by this SLA. Should a Cloud Hosting Platform fall below the 100% uptime, iomart will work with the Customer and use all commercially reasonable endeavours to recover the Cloud Hosting Platform and any associated data.
Approach to resilience Regular testing and maintenance of infrastructure and the N+1 policy applied to data centres provides the basis of continuity controls. This is enhanced by the provision of multiple communication routes and the replication of iomart’s network infrastructure across iomart sites. iomart data centres are also located outside flight paths, flood plains, have no seismic threat, and are a minimum of 3km outside sites who could pose a potential accident or hazardous threat (as governed by HSE). Therefore, in the event of any given location being lost, the primary impact to iomart would be on office facilities, but with 6 UK Offices and 10 UK Data Centres providing hosting services and support, this impact is limited and mitigated with standing arrangements to relocate staff to the nearest iomart site.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals. Remote management access is authenticated and directly associated to authorised individuals rather than group accounts All managed systems monitored and access logged and tracked for auditing purposes
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 18/12/2008
What the ISO/IEC 27001 doesn’t cover As detailed within the SOA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All businesses within The iomart Group adhere to the Security Classification Definitions as described in the Government Security Classifications Policy (GSCP). This is outlined and defined in section 5.3 of the iomart Quality Manual and forms part of iomarts overall integrated management system, which consists of UKAS / APMG / NCSC accredited systems. Notably; ISO 27001:2013 Information Security Management; ISO 20000-1:2011 IT Service Management; ISO 9001:2015 Quality Management; ISO 14001:2015 Environmental Management and NCSC compliance for iomarts Cloudsure service. All are regularly audited for compliance by an accredited certifying body. These standards require iomart to have robust controls in place to manage data, documents and records. Showing that iomart has appropriate and measured controls in place to manage OFFICIAL information that if lost, stolen or published in the media could have more damaging consequences (for individuals, an organisation or government generally). All iomart Data Centres and have been independently assessed on a number of occasions by local authorities and UK Government Departments, Senior Information Risk Owner’s (SIRO) as suitable for holding and processing their sensitive information to OFFICIAL level.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our change management processes are in line with ISO27001 control A.12.2 Controlled mechanism for making changes to the operational environment are in place.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Iomart Datacentre vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas:
• Timely identification of vulnerabilities
• Assessment of or exposure to a vulnerability
• Defined measures to address the risk
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Iomart Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details:
• Event Logging
• Protection of log information
• Admin & operator logs
• Clock synchronisation
• Incident Management
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Iomart incident management process is aligned with ISO27001:2013 control A.16.1 which details:
• The full incident management procedure
• Responsibilities & procedures
• Assessment of and decision on security events
• Response process
• Evidence collection
• Learning from incidents

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each tenant’s servers are segregated into their own VLAN. Cristie consult with clients to determine if servers need configured to further split server farms over separate security zones. This ensures that uncontrolled network communications do not occur through adjacent architectural tiers.
Storage presentation is segregated through the use of zoning, prohibiting any host from accessing unauthorised storage areas

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £80 to £120 per terabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured free trial of the backup service available for 14 day period.
Link to free trial https://www.cristie.co.uk/how-we-can-help/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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