Simple Intelligence BOT
Easy to use bot to guide your users through a variety of applications, from SharePoint help to your own application. Uses might include updating user profiles, creating policy, search the intranet etc.
Features
- Out of the box Bot Service
- Regular release of new content packs
- Natural language understanding built in
- Query answering service for common user queries
- Brandable interface
- Multiple client support including websites, SharePoint, MS Teams
- Usage reporting to inform better service and content for users
- Question and answer Import facility
Benefits
- Fuly managed service, no infrastructure to buy
- Quick delivery to users
- No need for developers. You can input your own content
- Plugs into your existing SharePoint, Website or MS Teams
- Lower cost than in-house or third party development
Pricing
£1 a user a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@simpleinnovation.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
6 7 3 6 6 2 1 8 8 3 4 5 9 5 1
Contact
Simple Innovation Associates
Gina Holden
Telephone: 07976 358140
Email: sales@simpleinnovation.co.uk
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
-
Primarily for SharePoint but can be used with other web front ends, including websites.
Engine runs in shared Azure instance. Content stored in separate Azure resource group per client. - Cloud deployment model
- Public cloud
- Service constraints
-
Requires either Internet Explorer 11, Edge, Chrome, Safari
Constraints as defined in the Service Definition document. - System requirements
-
- Compatible Browser
- Internet Access
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Second Line UK support Hours: 9-17:30 Monday to Friday. 4 hour initial response, fault logging and tracking for up to 2 nominated individuals within the organization.
Note is available at additional cost as defined in our support services. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
To support the install of the product into your environment, we provide consultancy at additional cost to determine the configuration of the application with supporting content to ensure correct configuration of the product and we are happy to work with you to install the product and ensure connectivity with your application.
We also provide training and handover for your support and admin people. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data can be extracted by download or extracted to hard disks. The data is owned and hosted by the client using suitable external cloud services, e.g. Azure data Services
- End-of-contract process
-
• Clients must provide 1 months notice of termination before the end of the licensing period and complete service termination form.
• Licensing will be continued until the end of the licensing period.
• Clients should make arrangements to extract their data from the cloud service. We can help you with this is required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Purpose of the Bot can be customised along with questions and answers. We will train users in the process and do the initial setup on-site.
Scaling
- Independence of resources
- Microsoft Azure is scaled to support millions of organisations and billions of users. Each organisation uses its own Site Collection for its content to ensure isolation from other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Successful and unsuccessful queries. This is provided through a interface within the portal through which access the queries at your convenience.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- The CCM corresponds to industry-accepted security standards, regulations, and control frameworks such as ISO 27001, PCI DSS, HIPAA, AICPA SOC 2, NERC CIP, FedRAMP, NIST, and many more. For the most current list, visit the CSA website.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- PowerShell scripts allow export of all data within the system. It is suggested that where this is large it is exported first to Azure and then via collected via disk shipping.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- SLA is determined by Microsoft. They guarantee a 99.9% uptime with a 25% rebate if not achieved. Simple Innovation Associates do not provide a separate SLA and do not offer a rebate.
- Approach to resilience
- Available from Microsoft on request
- Outage reporting
- Microsoft Azure functionality is used to monitor and report outages
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- This is handled by the hosting provider: i.e. Microsoft
- Access restriction testing frequency
- Never
- Management access authentication
- Other
- Description of management access authentication
- Users are authenticated using Office365's authentication, which can include, depending on your configuration, multi-factor authentication, VPN and username and password.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Security governance approach
Microsoft provides full security governance for the underlying cloud platform. The service itself is checked using automated security testing techniques. The audit trails are held in a separate append only data store. - Information security policies and processes
- These are supplied by Microsoft Compliance centre.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All source is managed via an online source control system with integrated project management that tracks all components. All code is scanned for security vulnerabilities by static analysis tools before check in is permitted.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We use the Microsoft Security and Compliance center to monitor web sites and data sources but the deployment and patching of infrastructure is managed directly by Microsoft. In the event of an urgent patch we can release once the automated unit and integration tests are complete and a manual verification check has been performed. This process typically requires an hour after a patch has been released.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- This is handled by the Microsoft Azure Platform.
- Incident management type
- Undisclosed
- Incident management approach
- 4 hour initial response, fault logging and tracking for up to 2 nominated individuals within the organization if support is purchased.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1 a user a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@simpleinnovation.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.