Net Consulting

Application Performance Monitoring

Monitor the definitive measure of application performance: end-user experience. Rapidly detect divergence from normal end-user response times and identify the primary cause of delays. Net Consulting’s Application Performance Monitoring Service leverages Riverbed Technology to provide widespread end-user experience monitoring and network intelligence for complete visibility into applications.

Features

  • Visibility Across Contractual & Technological Boundaries
  • Cross-Silo Performance Overview
  • Historical & Real Time Analysis & Reporting
  • Validate User Experience
  • Monitor End-User Experience, Application Transactions, Infrastructure & Networks
  • Complimentary & Enhances Existing Monitoring Tools
  • Detailed Technical Report & Findings Workshop
  • Data Centre Rationalisation

Benefits

  • Monitor the definitive measure of application performance: end-user experience
  • Rapidly detect divergence from normal end-user response times
  • Identify the primary cause of delays
  • Real-time visibility into the performance and availability of applications

Pricing

£400 to £1100 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 7 3 1 3 2 5 9 9 1 3 3 0 3 0

Contact

Net Consulting

Jonathan Ryan

02920 972020

commercial@netconsulting.co.uk

Planning

Planning service
Yes
How the planning service works
Net Consulting help buyers plan for IT change in order to avoid common pitfalls and cost overruns, meet deadlines and satisfy expectations. Net Consulting’s planning services guide buyers through these strategic changes, empowering buyers to improve critical IT services and accomplish business objectives.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Where appropriate, Net Consulting can provide targeted, effective and timely training on all of our cloud services. Net Consulting’s training not only improves your technical skills, it enhances the long-term value and return on investment of your technology
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Net Consulting help buyers migrate to our cloud services by going beyond technical requirements to understand business, end-user expectations and technology interdependencies. The result is a fully integrated service and/or solution that is deployed across the organisation
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We ensure that our services go through a rigorous quality assurance process that is defined by the ISO9001:2015 Policies. Our qualified Performance / Cyber Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standard

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours during business working hours (09:00 - 17:30 Monday to Friday)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Net Consulting operates a triage process, which helps decide the order in which incidents are escalated. On preliminary assessment, we apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4.

Example Support Levels:

PRIORITY 1 - CRITICAL

Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.

PRIORITY 2 - HIGH IMPACT DISRUPTION

Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.

PRIORITY 3 - MINOR IMPACT DISRUPTION

Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.

PRIORITY 4 – INFORMATIONAL REQUEST

Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Riverbed & Gigamon

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£400 to £1100 per person per day
Discount for educational organisations
Yes

Service documents

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