TierOne Technologies Inc.

NETPortal Commercial Portal

CommercialPortal™ is a SaaS eco-system for organizations to provide network, data centre, corporate mobile and IT services for internal use and for external organizations. It features a GUI Portal, "catalog-anything" catalog, user-driven workflow, and a secure bridge for electronic transactions. Provides real-time assurance, capacity management, and performance trending on services.

Features

  • "Catalog anything" service catalog
  • GUI-driven mechanized service delivery
  • DigitalBridge to automate tasks in days vs months
  • Auto-discovery of customer network services and service health
  • Custom Dashboards and reports to support all users
  • Graphical Capacity management/Performance trending
  • Automated SLA on all network services
  • GUI workbench to develop/Install transactions in real-time
  • Hides all passwords from internal and external users of transactions
  • Simplifies integration between external and internal systems (in days)

Benefits

  • Launch new services in days instead of months
  • Mature workflow processes without IT development
  • Optimize processes from detailed statistics on workflow
  • Dashboards provide full visibilities all key metrics for management
  • Real-time Visibility to risk in delivery and committed dates
  • Accurate views of all services running on your network
  • Real-time health views on all network services
  • Co-existence strategy to monetize existing systems and infrastructure
  • Optimized workflow processes without IT development
  • Dashboards provide risks and service order details

Pricing

£29000 to £36250 per instance per quarter

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

672494675553180

TierOne Technologies Inc.

Sales at TierOne

+1.416.876.5236

sales@tieroneoss.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints In the cloud model, the system will be located in a data centre and the maintenance of the software is the responsibility of TierOne as part of the service.

The support purchased will determine maintenance- no downtime vs downtime. If planned maintenance is required, TierOne will work with the customer to determine a sufficient window for down time to deploy.

If required, there is an optional Managed Services as part of the maintenance arrangement. TierOne will proactively manage the on-going health of the Commercial Portal solution releases within the customer's environment, post-production launch into the customer's internal environment.
System requirements
  • Commercial Portal one-time Licence
  • Upgrades/updates as per service model, 9-5 vs 24/7
  • Users must use the supported browsers
  • Cloud based service using VM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical/Major/Minor: Initial Response = 1hr/1hr/4hr, Service Restore = 4hr/8hr/3d, Target Resolution = 20/20/30 bus-days.

Response times are the same on the weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support level depends on the support purchased at start of project.

TierOne Support will provide Response, Service Restoration and Problem Resolution for all Issues reported by the Customer within the response time defined within the beginning of a project. Support services procedure document can be provided.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started To assist users in getting started TierOne's Professional Services group assists with the ramp-up activities. These activities includes but are not limited to Analysis, Discovery, Planning, Implementation, Training, Support. Training and user documentation can be provided as required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Online documentation
End-of-contract data extraction Data Extraction/Removal procedures to be provided at time of contract award. TierOne's ESI can be used to export. TierOne has three options to export data: CSV, Excel and XML.
End-of-contract process At the end of the contract, off-boarding activities will be completed. This includes, but is not limited to activities such as DB backups, hand over to the business etc.

If migration is required to another system this is a one time cost based on T & M rates.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences.
Accessibility standards None or don’t know
Description of accessibility TierOne's Commercial Portal authoring and model works within the approval workflow for language translations and the Ontario Accessibility Act. The Commercial Portal also follows (AODA) & (WCAG) standards. In addition, TierOne is fully aware of the AODA guidelines and have developed interfaces to meet these new stringent standards.
Accessibility testing If assistive technology testing is required by the customer then TierOne will complete this testing as part of the project at no extra cost.
API Yes
What users can and can't do using the API TierOne's Commercial Portal API allows users to do the following (But not limited to):
-Create/modify and delete for: account(customer), opportunity, contact,
-Create/modify and delete for: Location-Management
-Create/modify and deleter for: user functionality ex. create users, user groups, manage passwords
-Ability to create/modify reports and dashboards
-Ability to create /modify dynamic workflow.

There are no limitations to the Commercial Portal's API. Availability of functionality is based on the license purchased by the customer.
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation TierOne's framework supports this and TierOne can provide training. NETPortal's Commercial Portal enables business architects and process owners to define and implement mechanized, auditable task-based workflows to fulfill any service delivery or service assurance process. The commercial portal includes 100% configurable business logic, user and system interfaces and fully customizable reports and dashboards.

Scaling

Scaling
Independence of resources TierOne's Commercial Portal is a scalable application. The commercial Portal supports concurrent users, if volumes hit a a certain threshold TierOne would deploy on another environment.

Analytics

Analytics
Service usage metrics Yes
Metrics types TierOne's Commercial Portal provides metrics on the number of active sessions as one time.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach TierOne's Commercial Portal has three options to export data: CSV, Excel and XML.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability TierOne's Commercial Portal is availability is 99.9% if 24/7 Support is purchased. Support services are defined at the beginning of a project.
Approach to resilience TierOne's Commercial Portal production architecture stand by hot-hot or stand by cold-cold. This is defined with the customer at the beginning of a project.
Outage reporting TierOne's Commercial Portal will send an alert to a specific user as defined by the customer at the beginning of a project. This alert can be email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels TierOne's Commercial Portal access is completely managed by the cloud server. If specifics are required, this can be provided at the beginning of the project.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards We are currently in the process of certifying against ISO/IEC 27001
Information security policies and processes This information will be provided on award for the contract,

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Management Process provided at time of contract award.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As threats are received they are analysed and mapped against threat levels and assigned a priority level.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As compromises are received they are analysed and mapped against threat levels and assigned a priority level.
Incident management type Supplier-defined controls
Incident management approach Customer will be provided with a Technical assistance number and access to a portal where they can enter and track their incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £29000 to £36250 per instance per quarter
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full Commercial Portal capabilities for a 3 month period.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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