W3Partnership Limited

ICaaS - Smarter Integration Platform

W3Partnership’s Smarter Integration Platform is an integration connectivity as a service solution that provides a set of pre-built patterns, common technical services and transport adaptors to allow clients to provision integration services in a consistent, repeatable manner either as a Cloud, or Hybrid solution with on-premise capability

Features

• Message integration application
• Hosted solution
• iCaaS
• Data migration
• Business Services
• PaaS
• Project
• B2B capability
• API development

Benefits

• Assured delivery of digital data
• Highly secure – PGA certified OFFICIAL
• Faster Intergration project times
• Bundled price for simple procurement
• No hardware procurement
• Fast request and response criteria
• Pre built integration patterns simple to use
• Support for SOAP / REST / JSON services
• Conversion between different protocols, File, FTP, HTTP, REST, JMS, MQ
• Save costs.No need for development teams, coders.

£300 to £1,100 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

672385038459739

Contact

Hunmbal Khan
08458685041
info@w3partnership.com

Service scope

• Service constraints: The Smarter Integration platform can be hosted On-Premise, in the cloud and a hybrid version. There are no restrictions on hardware or software configurations
• System requirements:
  • IBM software IIB and MQ
  • Mulesoft Anypoint software
  • Enterprise Service Bus
  • Amazon web services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Full support services are provided as standard via the W3PartnershipService Desk. The Service Desk is open Mon-Fri 07:00 - 17; :00 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. ; Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.; We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment.; All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed. New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud. Included in the package is technical days to be called off to configure and install all software and create intergartion "Patterns"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Email
• End-of-contract data extraction: The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL.
• End-of-contract process: All patterns created and implemented on "named" platform will remain with the client to be used going forward. All software installed will remain the property of the client, subject to software vendors terms and conditions, including software subscription fees and services terms and conditions and subject to the terms and conditions of the hosted platform

Using the service

• Web browser interface: Yes
• Using the web interface: We have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: We have not undertaken any direct testing with assistive technology although the vCloud Director Portal provided for customers to access the environment has undergone rigorous assistive technology testing from VMware. Therefore the W3Partnership IaaS is able to support users with disabilities and special requirements.
• API: Yes
• What users can and can't do using the API: All actions that you can perform by the GUI can be achieved via API.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Ernest
  • Powershell
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: All actions that you can perform by the GUI can be achieved via the CLI

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.; ; All customers pay for reserved bandwidth. Carrenza monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Availability
  • Running Services
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: SAN storage encrypted at rest. Customer can use own encryption at the OS level
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Server states
  • Data repositories
• Backup controls: Backups are configured to the customers requirements via the service desk.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Virtual Private Networks, Dedicated firewall contexts. ; Private WAN service.

Availability and resilience

• Guaranteed availability: W3Partnership offer a 99.99% availability SLA on all components up to the OS.
• Approach to resilience: All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Carrenza use VMware’s HA failover for redundancy.
• Outage reporting: All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the Carrenza operations team via e-mail and SMS.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to W3Partnership allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Carrenza will need to be pre-approved by a known individual in writing.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA / 19/11/2015 – last surveillance visit from LRQA:
• ISO/IEC 27001 accreditation date: 25/01/2017
• What the ISO/IEC 27001 doesn’t cover: A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not disclosed
• PCI DSS accreditation date: Not disclosed
• What the PCI DSS doesn’t cover: Not disclosed
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001-2013
  • PCI-DSS
  • Cyber Essentials
  • PSN & OFFCIAL

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: "Information Security Policy; Acceptable Use Policy; IT Access Control Policy; Asset Management Procedure; Change Management Policy; Clear Desk and Screen Policy; Document Control and Records Management; Incident Management Procedure; Information Control, Classification and Exchange Policy; Internal Audit Procedure; Media Handling and Disposal Policy; Mobile Devices Policy; Physical Security Policy; Risk Management Procedure; Supplier Security Policy; Supplier Management Procedure; Work from Home Policy; Other relevant policies"

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Carrenza run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Carrenza security standards. This conforms to the PCI-DSS standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Carrenza have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Carrenza operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: The Carrenza cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall contexts. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We use AWS for cloud hosting and they comply with all EU codes for Energy Efficient datacentres.

Pricing

• Price: £300 to £1,100 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Upto 2 months POC free of charge with an agreed scope limited to one integration work stream. After two months contract term is 12 months.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.