Iridize

Iridize

Iridize is a content creation and delivery software that allows customers to create product guides and walkthroughs on web based software (CRM, ERP, Web Portals, etc,).
Our software eliminates the need for manual training and reduces support and training costs for employees and for customers.

Features

  • Inline product training
  • Product LMS
  • walkthrough
  • EPSS Electronic performance support systems
  • remote product training
  • customer support
  • sales training
  • user analytics
  • user engagement
  • onboarding

Benefits

  • Lowers support costs
  • Increase product adoption
  • enhances employee productivity
  • increases user engagement
  • lowers training costs
  • provides deep user analytics

Pricing

£14000 per licence per year

Service documents

G-Cloud 9

672354549501529

Iridize

Oded Ilan

+972544890167

oilan@iridize.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Iridize integrates with software that has a web interface:
CRM; ERP; HRM; LMS; Customer success solutions; Web portals; Project management tools; etc.,
Cloud deployment model Public cloud
Service constraints Iridize can only integrate with products that have a web (HTML) interface.
System requirements That the product be connected to Inter/Intra net

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 12 hours on weekdays
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We have used GoToMeeting solutions with visually impaired customers using screen readers
Onsite support Yes, at extra cost
Support levels Iridize recognizes two types of support incidents:
- Regular incidents
- Critical incidents
All incidents shall be diagnosed only by Iridize, Iridize's sole discretion shall determine the severity of the incident – whether it is regular, critical or a non-incident.
Regular Support
Regular support and services will be made available from 9:00 till 17:00, Israel time, on work days, excluding weekends and holidays.
All incidents will be logged by Iridize and Customer will be given a ticket number for reference to its support request.

Critical Support
Critical support shall have the meaning of show stopper.
Support shall be given online within 24 hours from notice to the helpdesk number or email address during business days (Excluding weekends and holidays).
All incidents will be logged by Iridize and Customer will be given a ticket number for reference.

Incidents should be logged with Iridize via our support portal.
Support shall be given by Iridize only by email or phone – at Iridize’s sole discretion.

We offer customers and optional technical account manager
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started • Iridize has a standardized rollout process with customers which includes assisting customers in implementing and running Iridize as well as setting up the content to customers. This service is provided online via email or in real-time via WebEx or similar services.
• The roll-out includes a launch meeting to explain the process and make sure all relevant stakeholders and SMEs are aware of the requirements, several training sessions 1. For IT staff 2. For content creators as well as clear measurements for the process. Training is done online via WebEx or similar platforms.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction They can export the data to CSV format if needed
End-of-contract process At the end of the annual contract Iridize continues to provide the service fir another month for free - allowing the customer to download an keep their data,
After this the customer's account is frozen for a period of 3 months (It simply become unavailable) and only then is it deleted.
This has no impact on any other services the customer uses.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Iridize is responsive
We can work on mobile devices using HTML 5
Accessibility standards WCAG 2.0 AAA
Accessibility testing Iridize is currently developing It's accessibility compliance according to 508 compliance
API Yes
What users can and can't do using the API The API is open for our customers to integrate with.
Full information about our API can be found here
https://iridize.zendesk.com/hc/en-us/articles/203436202-Javascript-API
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Yes,

Customers can choose from a set list of themes, or download a design kit (CSS file) which allows full control over the look and feel

Scaling

Scaling
Independence of resources Iridize is hosted in AWS and grows as needed, our reporting mechanism is separate and we also user AWS CDN to ensure service level

Analytics

Analytics
Service usage metrics Yes
Metrics types Iridize has an internal data base with extremely advances user level analytics.
Customers can receive reports on unique user behavior.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export analytics to Excel at any time,
Guide content can be exported both to PDF and to CSV format
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats API

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Iridize has 4 9s availability.
In cases where the service is down, customers will receive free time beyond their license agreement
Approach to resilience Iridize is hosted in AWS
Outage reporting Email alerts and in product messaging

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All IRIDIZE users require authentication to access the dashboard and editing capabilities.
Password Policy - All users authenticate IRIDIZE with an email and password. Authentication is established over a TLS 1.2 encrypted protocol. Passwords are subsequently stored in databases in a salted PBKDF2 hash format.
Password and Operator Lock-Out - To prevent brute force attacks, IRIDIZE’s login process is protected by a CAPTCHA that appears after multiple failed login attempts. Users have the capability to change their password upon request if they forgot their username or password. Password reset is done by emails sent to the email from original signup.
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Via AWS
ISO/IEC 27001 accreditation date AWS ongoing
What the ISO/IEC 27001 doesn’t cover External software
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In addition to AWS security measures All IRIDIZE users require authentication to access the dashboard and editing capabilities.
Password Policy - All users authenticate IRIDIZE with an email and password. Authentication is established over a TLS 1.2 encrypted protocol. Passwords are subsequently stored in databases in a salted PBKDF2 hash format.
Password and Operator Lock-Out - To prevent brute force attacks, IRIDIZE’s login process is protected by a CAPTCHA that appears after multiple failed login attempts. Users have the capability to change their password upon request if they forgot their username or password. Password reset is done by emails sent to the email address provided during their original signup.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All customer related and security issues are managed by board members and are not subject to change management issues.
The rest of the information is handled through our product together with mentor assistance
Vulnerability management type Supplier-defined controls
Vulnerability management approach In addition to AWS measures Iridize has real time reports of any type of activity using proprietary development
Protective monitoring type Undisclosed
Protective monitoring approach In addition to AWS measures with have proprietary real time reporting mechanisms
Incident management type Supplier-defined controls
Incident management approach Iridize employees have come from the Israeli IDF development forces and use proprietary crisis management and incident management procedures

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £14000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial is for 1 (one months)
It offers full product functionality
Link to free trial https://iridize.com/account/register/free-trial/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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