Managed AWS
AWS provides a suite of compute, storage and other cloud services. Jisc's Managed AWS service offers a core support service at AWS list price, designed for customers wishing to largely manage AWS environments for themselves but including patching, monitoring and billing, and an enhanced managed service with more comprehensive support.
Features
- Amazon Web Services (AWS) procured and managed on your behalf
- Includes patching, security, backups, monitoring of EC2 instances and databases
- Compute, storage and associated services capable hosting OFFICIAL information assets
- Full range of Amazon Web Services (AWS) services available
- Standard AWS price list, billing portal in UK pounds
- 24/7 support and AWS infrastructure automation
- Trusted advisor and ally of the education and public sectors
- AWS Consulting Partner, Government Reseller and Azure Cloud Solution Provider
- Best-in-class AWS advice, engineering and support
- Comprehensive connectivity solutions including Janet, PSN and AWS DirectConnect
Benefits
- Focus on core priorities while we manage your AWS cloud
- Reduce AWS infrastructure costs and only pay for capacity used
- Increase organisational agility with automated deployment and 24x7 support
- Build failure resilient applications across multiple AWS AZs and regions
- Improve uptime with ITIL-aligned service management
- Support well-managed, secure and highly flexible AWS-based hybrid solutions
- Suitable for multi-cloud solutions with managed Azure and GCP
- Provision AWS DirectConnect, EC2 instances, RDS and S3
- Windows and Linux EC2 instances, AWS load balancers, Route53
- Modernise your servics with AWS Lambda, serverless, containers and Kubernetes
Pricing
£0.00 to £26.71 an instance an hour
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 7 2 1 4 5 6 5 9 2 7 3 4 3 6
Contact
Jisc Services Ltd
Bid.support .team
Telephone: +93 3003002212
Email: bid.support@jisc.ac.uk
Service scope
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 mins, 60 mins or 2 hrs (depending on priority). 24/7 targets only apply where the Enhanced Support service option has been added.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- All service requests and change requests can be made via web chat.
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Jisc provides a core level of support designed to cover normal office hours with an enhanced support service option available to cover 24/7.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a fully managed onboarding process.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data can be copied off customer EC2 instances using SFTP or equivalent prior to contract end. Data can be extracted from databases using SQLDump or equivalent and then transferred as per above.
- End-of-contract process
- Service termination is defined as end of contract without transfer of services to a new provider or customer function. In this case, on service termination Jisc will close and delete any AWS accounts, access controls and resources; off-boarding of instances and data is the customer’s responsibility and should be completed prior to termination. Jisc can provide a managed migration path out from the tenant (working alongside your new provider or function). This would be created as a standalone project and incur rates and charges per the Jisc Cloud Migration service.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users can manage all aspects of the AWS service using the AWS management portal.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Accessibility of the AWS management portal is maintained by Amazon Web Services.
- Web interface accessibility testing
- Accessibility of the AWS management portal is maintained by Amazon Web Services.
- API
- Yes
- What users can and can't do using the API
- All aspects of the AWS service can be managed using the API.
- API automation tools
-
- Ansible
- Chef
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
- HTML
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Other
- Using the command line interface
- All aspects of the AWS service can be managed using the CLI.
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- The AWS hypervisor enforces memory and process separation between virtual machines.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Amazon Web Services (AWS)
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- EC2 instance storage
- RDS databases
- Backup controls
- Backup schedules are agreed during customer onboarding.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- VLAN VPCs
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- AWS services are delivered from multiple datacentres worldwide. When deploying customer services to AWS, Jisc will ensure that services span multiple availability zones (datacentres) to ensure service resilience.
- Outage reporting
- Public dashboards and email alerts.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyds Register
- ISO/IEC 27001 accreditation date
- 23 June 2019
- What the ISO/IEC 27001 doesn’t cover
- All Jisc activities related to the provision of this service are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 11 August 2015
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- All Jisc activities related to the provision of this service are covered.
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- CREST
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- Jisc is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to risk assessment including ITHCs and penetration testing by independent CHECK providers. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Jisc is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Jisc's management tool incorporates an automated Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A CAB team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Jisc subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”. For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Jisc makes use of cloud-native applications for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- The Jisc ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Amazon Web Services (AWS)
- How shared infrastructure is kept separate
- The AWS hypervisor enforces memory and process separation between virtual machines.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- See https://aws.amazon.com/about-aws/global-infrastructure/
Pricing
- Price
- £0.00 to £26.71 an instance an hour
- Discount for educational organisations
- No
- Free trial available
- No