The Sollis Partnership

Sollis Clarity

Sollis Clarity is a web based analytical tool which gives users the ability to integrate patient level data sets from across the health and social care economy. It allows analysis of populations and their care, providing bench-marking and risk, quality outcomes, commissioning data, morbidity and demographics reporting.

Features

  • Scalable web based portal with user friendly, intuitive reporting.
  • Secure, IG compliant, with pseudonimysation and reidentification support.
  • Advanced risk stratification models available with bespoke configuration options.
  • LTC, QOF, frailty, mortality, multimorbidity, urgent care and costing analysis.
  • Sophisticated population segmentation with variation analysis for peer benchmarking.
  • Support for GPs, CCGs, CSUs, STPs, ACOs, MCPs and PACs.
  • National and local tariffs, capitated and outcomes contracts, pathway costs.
  • Integrate SUS, GP, community, ASC Mental Health and other data.
  • Geographical mapping and support for public health analysis.
  • Expert consultancy, implementation, data analysis, benefits realisation and training.

Benefits

  • Analyse you population and case find patients using one platform.
  • Understand costs and drivers for care and access.
  • Understand the risk associated with different population cohorts.
  • Benefits realisation. Monitor programmes of care ensuring value and success.
  • Efficiently import and quality assure integrated data sources.
  • Compare providers of care and identify opportunity for improvement.
  • Quickly identify trends in disease patterns and access to care.
  • Access data to support and deliver local or national programmes.
  • Access rich data sources to support transformation and business change.
  • Design and manage multiple local care contracts (Pbr, outcomes, etc)

Pricing

£0.16 per person

  • Free trial available

Service documents

G-Cloud 9

671972154976474

The Sollis Partnership

Sarah Adams

01372 847 525

Sarah.Adams@sollis.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The service is only available over the N3 and HSCN networks. Access to patient identifiable information is only available to health and care teams. We do not provide access to underlying data structures for security reasons. No information regarding dissented patients and sensitive conditions is held.
System requirements
  • Users must have an N3 or HSCN connection.
  • Buyers must arrange access to SUS data.
  • The buyer is responsible for data sharing agreements.
  • The buyer is responsible for performing privacy impact assessments.
  • Minimum supported browsers: Internet Explorer v10, Chrome v50.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within four hours, weekdays between 9 and 5.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels The service desk employs eight specialists dedicated to issue resolution and there are seven developers available for problem resolution. All staff are employed full time and the service desk is available to log incidents calls between the core hours of 9am- 5pm.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Initial implementation includes a project management service which includes scope setting and development of training plans. The standard solution training typically follows the ‘train the trainer’ format although we can design bespoke courses. Sollis also offer one-one training and mentoring/coaching. User guides and online videos are also made available as standard. The active user group acts as a forum for sharing experiences and benefits.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Online videos
End-of-contract data extraction An option will be offered to the customer to export certain historic data items from the system (separately chargeable fee may apply). This will be offered as a database snapshot or flat file/XML export.
End-of-contract process Once a customer has taken the decision to end the agreement all data associated with the customer (e.g. patient records, historic data) will be removed from the system. Certificates stating that this deletion has happened will also be made available. This service is included in the price of the service. Where the option to export additional historic data items is taken up, this may be chargeable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Clarity Health Analytics is accessed securely via a web browser over the N3 and HSCN networks.
Accessibility testing None
API No
Customisation available Yes
Description of customisation Specific areas of the service can be customised for example the Clinical Code Listener (CCL), local costs, contract code allocation module (CCAM), and multiple advanced contracting rules can be customised, to action specific business rules. Case finding reports can be tailored, saved and shared as can cube analyses. Additional modules allow the customer to build their own immersive BI dashboards.

In many cases, customisation is carried out directly by authorised local customer experts - in a few cases, customisation must be carried out by Sollis professionals via Service Desk requests.

Sollis always actively seek feedback from customers. This feedback is then used to develop new functionality within the software.

Scaling

Scaling
Independence of resources The performance of the service is actively monitored. If other users are making demands on the servers which affects other customers on the same platform Sollis will work with the hosting provider to increase system resources to mitigate any effects. Querying tools are designed and developed to extract data in batches which minimise the impact on the system.

Analytics

Analytics
Service usage metrics Yes
Metrics types Clarity Health Analytics provides online reports on who has used the tool and which functions are being used. These reports can be accessed at anytime to give real-time information on usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is securely held within an appropriately accredited and NHS Digital approved data centre. This includes strict access controls. Pseudonymisation algorithms are also applied to sensitive data.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All reports within Clarity Health Analytics can be exported in a variety of formats, using standard tools within the BI environment. This includes the capability to export patient level processed risk data, as well as complete population health analyses and benchmarking analyses.

Authorised expert users can also define their own exports using the inbuilt query tool.
Data export formats
  • CSV
  • Other
Other data export formats Microsoft Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide 99% uptime excepting agreed service outages (e.g. to implement new customer features).
Approach to resilience The data centres we use to host Clarity Health Analytics are N+1 throughout. This means that all parts of the physical architecture have backups to ensure maximum reliance.
Outage reporting The service is monitored by our product specialists. Any downtime, planned or otherwise, is reported to all customers with expected resolution times. Metrics are published to users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Management functions are restricted to authorised personnel and need specific access. Sollis have developed specific security management software to assist in this area. Support channels are also restricted to authorised customers.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards NHS IG Toolkit Level 2
ISO 9001
Information security policies and processes Working with our external partners we annual review security policy procedures, technologies and audit logs to ensure a continuous improvement in overall security framework.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sollis apply industry standard change management procedures. Working with partners, and customers where appropriate, all configuration and other changes are subject to risk assessment and evaluation. Rollback paths are identified and responsibilities are defined. Minor changes are subject to templated procedures.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Wherever Sollis Clarity Health Analytics is hosted we require the infrastructure is protected from external threats by an industry leading firewall which is actively updated against new vulnerabilities. The operating systems of our application and data servers are also regularly updated to guard against any new threats. Lastly our software and built in access controls undergo regular security testing. Critical updates are deployed within hours and important and other patches deployed within weeks.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sollis Clarity Health Analytics audits access to the system and tracks users actions within the system. This information is accessible to users with appropriate security permissions via online reports and analysis. Sollis also perform regular audits of system usage. If any compromise was found the threat would be immediately evaluated to understand the current impact to the system. Our response would then proportionate to the threat level. We also require any hosting partner to provide industry standard defences against malware and hacking attacks.
Incident management type Supplier-defined controls
Incident management approach Sollis' incident management process is based on the ITIL incident management process which we have modified to fit our needs. Incidents are captured prioritised and tracked to resolution, management and technical escalation processes are defined, supported by industry standard incident management software solution. Performance against SLAs reviewed and reported.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £0.16 per person
Discount for educational organisations No
Free trial available Yes
Description of free trial Access to a demonstration system of Clarity Health Analytics with test data. This will allow customers to test the functionality of the system.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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