Blue Cube Security Ltd

Splunk Phantom

Maximize Your SOC efficiency With Security Orchestration, Automation, and Response (SOAR) Capabilities

Harness the full power of your existing security investments with security orchestration, automation and response. With Splunk Phantom, execute actions in seconds not hours.


  • Close your security skills gap
  • Integrate your team, processes and tools
  • Supercharge your SOC


  • Force multiplying your security operations efforts
  • Greater SOC efficiency
  • Advanced orchestration, automation and response capabilities


£1,000 a unit a day

Service documents

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G-Cloud 12

Service ID

6 7 1 3 3 5 6 2 1 8 4 0 7 6 0


Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
• Enterprise Security
• Phantom
• User Behavior Analytics
• Insights for AWS
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
  • Hardware non Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Linux, 2.6 and later
  • Mac OS X 10.10 and 10.11
  • Windows 8, 8.1, 10
  • Windows Server 2008 R2, 2012, 2012 R2

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA to be defined against customer requirements.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope fo Work.
Support available to third parties

Onboarding and offboarding

Getting started
Technical assistance is provided via the support website. On-site on-boarding (delivery) is available via Professional Services.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Splunk provides the analytics and visualisation tools and depending on the configuration of data retention. The data rests at its original location and does not reside in Splunk. Therefore there is no need for data extraction at end of contract
End-of-contract process
Migration of analytics to another supplier can be offered depending on the buyers requirements.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Security orchestration, automation and response from your mobile device. Work smarter, respond faster and strengthen your defenses — from anywhere, at anytime. Orchestrate security operations from the palm of your hand. Respond faster than ever because you’re reachable from anywhere. And run playbooks, triage events and collaborate with colleagues on the go.
Service interface
What users can and can't do using the API
Phantom’s flexible app model supports hundreds of tools and thousands of unique APIs, enabling you to connect and coordinate complex workflows across your team and tools. Powerful abstraction allows you to focus on what you want to accomplish, while the platform translates that into tool-specific actions.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Splunk application sits within the aptos cloud network or within the infrastructure of your chosen Cloud Provider. Splunk consumes data from sources within the network. The User is able to configure dashboards and the target data sources.
configuration can be through Splunk Web, Splunk's Command Line Interface (CLI), Splunk's REST API and directly in configuration files.


Independence of resources
Splunk forwarders sit in the Buyers network or the infrastructure of their chosen cloud provider and therefore contention is under their control. The Splunk indexing and visualisation is typically part of the SaaS offered in an auto monitored and scalable cloud environment.


Service usage metrics


Supplier type
Reseller providing extra support
Organisation whose services are being resold
Splunk, Trend, Sophos, Qualys, Thales, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are many ways that a user can export data .Splunk provides a REST API to export data. Data can be exported by the Splunk Web facility. Users can use the Command Line Interface, SDK's and data forwarding tools.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • Raw Data
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Data protection between networks is the responsibility of the Buyer or their cloud provider.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. There is no connection between Splunks networks and those of the Buyer. Data protection between networks is the responsibility of the Buyer or their cloud provider

Availability and resilience

Guaranteed availability
We have different SLA's for different levels of service selected. That service level dictates the availability percentage, the tolerances and subsequently the service credit. Service credits are applied only to future service payments.
Approach to resilience
Available on request.
Outage reporting
Email Alerts and Via Customer Support Portal.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The service can integrate with existing authentication systems or uses groups and user permissions for access to particular functionality of the service.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is documented as part of our ISO27001 policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to services and features follow our documented configuration and change management policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO27001 policies and processes we follow a number policies to prevent, assess, log, manage and eradicate vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have processes that continually review our monitoring devices, logs, processes, usage, application metrics, unauthorized connection attempts, attacks and so on.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined ISO processes for incident management. Users report incidents through our helpdesk, using an incident management form. We provide incident management reports in a standard format as per our policy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£1,000 a unit a day
Discount for educational organisations
Free trial available
Description of free trial
Full service scope can be supplied subject to client requirements and timescales.

Please make a formal request via:
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.