Fujitsu Services Limited

Cloud Services Management (Cloud Management Platform)

Simplify your Hybrid IT landscape with Fujitsu Cloud Services Management. (FCSM)

FCSM is a cloud management platform, which abstracts your management and usage away from the complexity of the underlying resources in order to centralize your control, governance and visibility of your Hybrid IT environment.

Features

  • Application Provisioning & Lifecycle Management
  • Infrastructure Provisioning & Lifecycle Management
  • Public & Private Cloud Management
  • Policy Automation
  • Financial Management
  • System Blueprinting / Templating
  • System Monitoring
  • Backup & Restore
  • Service Management Integration
  • Universal Dashboard

Benefits

  • Save time
  • Save cost
  • Become consistent
  • Enable a seamless user experience across all cloud platforms
  • Apply a single set of policies across all cloud platforms
  • View recommendations to optimize your resources
  • Single pane of glass across cloud and legacy environments
  • Modular architecture, only purchase the modules you need
  • Automate manual processes
  • Simplify governance

Pricing

£0.017 per virtual machine per hour

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

671271921334094

Fujitsu Services Limited

Government Frameworks Desk

07867828254

government.frameworks@uk.fujitsu.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cloud Platform Portals
Cloud deployment model Hybrid cloud
Service constraints The service is standardised where possible to ensure shared learning and efficiency
System requirements No Requirement - SaaS Based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday, response times vary dependent on priority
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support No
Support levels Not Applicable
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is designed to be intuitive and easy to use, without requiring any training.
However, for users who require training this is available online or onsite or via user documentation.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Most of the data is stored on the underlying cloud platform, rather than within this system. Customer specific data which is stored - such as configuration management states, are made available for the user/customer to take to a new service or system provider of their choice.
End-of-contract process At the end of the contract the service will still be functional and available to use if the user/customer chooses to extend the contract. For customers/users who wish to end the contract, the system will be made unavailable at a time which is agreed between both parties.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility No official accessibility assessments have been made, however the product is designed to be intuitive and easy to use and is updated to maintain this commitment.
Accessibility testing None at present, additional testing can be introduced on request
API Yes
What users can and can't do using the API Users can provision and manage resources via the API including viewing financial information

There are no exclusions, everything accessible in the GUI is accessible via API
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The customer can customise the logo that appears on FCSM, the logo should be provided to Fujitsu for placement on FCSM

Scaling

Scaling
Independence of resources As a SaaS service, scaling is something which is managed by the service provider and not a concern of the user/customer.

For on premise installations, the most common approach is by taking advantages of a microservice architecture on a containerised infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Invoices will be based on the number of virtual machines used and the amount of cloud expenditure which are both metrics of usage

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data export will be done by the service provider on behalf of the user and will be made available to the user at an agreed time.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • BSON
  • Sls
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability FCSM has varying levels of Availability dependent on the components chosen. There are no service credits offered.
Approach to resilience Details available upon request
Outage reporting An API and email alerts if requested

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interface and support channels are restricted from our intranet proxy IPs. Each operator has their own account and will be authenticated.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The supplying organisation is complying with ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are approved prior to implementation.
Development follows agile principles with automated testing embedded within a CICD process.
For secure environments the CICD process can be delayed upon request, however this is not optimum and will involve assessment against any specific requirements.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Service health is monitored on a continual basis & any identified threats are managed and resolved as quickly as possible. Updates to a production environment occur on a hourly or daily basis, depending upon the severity of the update.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Service health is monitored on a continual basis and any identified threats are managed and resolved as quickly as possible. Updates to a production environment occur on a hourly or daily basis, depending upon the severity of the update.
Incident management type Supplier-defined controls
Incident management approach A pre-defined and mature incident process exists, automated where possible with inputs from service monitoring tools.
Users can report incidents via the customer service desk.
Incident reports are available as part of the customer service desk processes.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.017 per virtual machine per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial FCSM PICCO financial management is available for 60 days. This will provide you full access to the tool and allow you to manage your cloud costs.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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