Leisure Contract Monitoring

A customisable online tool for councils to manage leisure contract monitoring activities including inspections, benchmarking, automated task allocation, resolution monitoring, management reporting and condition surveys. A single source of truth for the performance of one of the council's largest contracts, ensuring value for money as per the procurement framework guidelines.


  • Real-time reporting
  • Remote access
  • Mobile usage
  • Automated task allocation
  • Role based access control
  • Offline capability
  • Bespoke form templates
  • In line attachments
  • Custom modules
  • Third-party contractor licensed access


  • Distributed team collaboration
  • Multiple facility monitoring
  • Real-time email alerts, notifications and reminders on tasks
  • Interactive task reports and analytics
  • Access anytime, anywhere on any mobile device
  • Unlimited file uploads and storage
  • Unlimited user licences
  • Admin controlled user permissions
  • Customisable homepage content and dashboards
  • Automatic generation of tasks based on contract SLAs


£0 to £1500 per unit per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

6 7 1 2 6 4 1 8 5 3 0 2 2 3 6



Paul Romer-Ormiston

020 7993 5858


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not available via Internet Explorer 10 or below
System requirements If using Internet Explorer, must be version 11 or above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours during UK office hours
Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Dedicated account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training delivered by a dedicated account manager. Video tutorials available. Online demonstrations of existing accounts.
Service documentation No
End-of-contract data extraction We will provide the buyer with a copy of their data in CSV format on request
End-of-contract process Access to the buyer's account will be suspended 24 hours after the contract expiration date. The buyer's data will be held for 30 days after contract expiration date and is available on request at no extra cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
Customisation available Yes
Description of customisation Bespoke compliance modules. Bespoke homepage content. Bespoke form templates. Bespoke report templates/dashboards. Automated business rules and workflow. Notification and task reminder preferences. Role-based access controls. All customisation is done by the supplier.


Independence of resources Tillr uses an elastic provisioning in a Microsoft Azure environment, meaning our architecture expands and collapses to match demand. The Progressive Web App is also developed to be extremely lightweight, meaning that despite demand on the servers, there will be no visible or measurable impact on latency against normal usage periods.


Service usage metrics Yes
Metrics types User activity reporting templates available on request
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via download buttons in all report templates
Data export formats
  • CSV
  • Other
Other data export formats
  • Pdf
  • Xlsx
Data import formats Other
Other data import formats Not possible

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% uptime, as per Microsoft Azure public cloud service agreement
Approach to resilience Available on request as per Microsoft Azure public cloud service agreement
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role-based access control. Adminstrator privileges.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes As per Cyber Essentials best practice guidelines

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach As per Cyber Essentials best practice guidelines
Protective monitoring type Supplier-defined controls
Protective monitoring approach As per Cyber Essentials best practice guidelines
Incident management type Supplier-defined controls
Incident management approach As per Cyber Essentials best practice guidelines

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £1500 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access 30-days

Service documents

Return to top ↑