IT Service Management Training (ITIL®)

IMD’s Information Technology Infrastructure Library (ITIL) training is designed for individuals working within IT Service Management. The course highlights the importance of IT within business change, transformation and growth and aligning IT services with organisational and user needs. Modules include Service Strategy, Design, Transition and Operation, and Continual Service Improvement.


  • Three-day course based on ITIL Best Practice Framework
  • Delegates awarded ITIL Foundation Certificate in IT Service Management
  • Provides an overview of main ITIL processes
  • Shows how key processes fit together across ITIL lifecycle
  • Provides framework for identifying, planning, delivering and supporting IT services
  • Shows how to achieve business objectives by aligning IT strategy
  • Includes key principles, processes, concepts, roles, functions, automation and competencies
  • Training delivered in a passionate, relatable and practical way
  • Training delivered by an experienced and certified practitioner


  • Builds skills to adopt best practice IT delivery and management
  • Builds skills to prioritise user needs and experiences
  • Delivers knowledge of ITIL framework, terminology and concepts
  • Delegates develop understanding of IT service integration
  • Delegates gain an internationally recognised qualification
  • Builds skills to align IT services with strategic priorities/objectives
  • Framework adaptable to all types and sizes of organisation


£771.65 to £771.65 a person

  • Education pricing available

Service documents

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G-Cloud 12

Service ID

6 7 1 1 1 9 6 4 5 5 1 4 8 1 6


Telephone: 07908 957944


Planning service


Training service provided
How the training service works
IMD’s IT Service Management training equips individuals and organisations with the skills, knowledge and tools needed to effectively manage and use cloud hosting or software systems and services successfully.
The key principals of IT Service Management are covered, providing individuals and organisations with a broad understanding of the critical factors involved in managing, and/or delivering a high quality IT service.
IMD’s training courses are delivered by accredited trainers, who are experienced practitioners in their fields. They will have had an extensive career, responsible for delivering projects in both commercial and public sector environments. Most courses are accredited and provide internationally recognised qualifications.
Training is delivered in a relatable, interesting and engaging manner that suits a mix of learning styles and can be tailored further for specific customer requirements.
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
Maximum class size of 16 for optimum levels of student/teacher interaction, and to ensure content is covered in a way that caters for all individuals.
Courses are held at IMD’s fully equipped Training Centre in Bristol at pre-set intervals throughout the year.
On-site training with UK wide coverage, subject to trainer availability.

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
IMD provides consultancy support across all SFIA grades, with prices detailed on the supplied Rate Cards.
For each engagement, we provide a Technical Account Manager who will be the central customer point of contact. The Account Manager will have experience operating within the relevant field and of coordinating the delivery of similar services. This provides additional domain knowledge and support to the delivery team, a first point for escalation of issues, and added intelligence and continuity across projects and programmes. The Technical Account Manager will ensure administrative or contractual queries are actioned and resolved, including the need for any additional specialist support.
In addition, we endeavour to provide a secondary point of contact for each engagement to ensure continuity of service and support.
Depending on the particular assignment, support will be provided on-site, or remotely via email and phone, with the flexibility to arrange meetings on site or at our offices. On-site support will normally be between 8 am and 6 pm, Monday to Friday, excluding Public Holidays. Support outside these hours can be arranged by negotiation. Technical Account Management and support will normally be integrated into the delivery team. Costs are included in the proposed price for each engagement.


Supplier type
Reseller (no extras)
Organisation whose services are being resold
Bristol Management Centre, part of IMD Group Ltd

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£771.65 to £771.65 a person
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.