Experian

Experian Data Management with Email Validation

Experian's cloud-based email validation tool removes bad email addresses at the point of capture to improve your sender reputation, increase deliverability and ensure your communications reach your citizens.

Features

  • Superior technology to identify invalid emails
  • Corrections logic to identify misspellings and typo traps
  • Clear, actionable response codes
  • Flexible integration options
  • Pre-validation syntax check to ensure the email is well-formed
  • Experian's trusted secure data and privacy standards
  • 99.9% uptime Service Level Agreement
  • Robust and secure infrastructure
  • Active validation of the email by communication with each ISP

Benefits

  • Improved data integrity for better decision making
  • Accelerated processes for improved citizen experience
  • Decreased IT costs from using cloud based service
  • Improved operational efficiencies
  • Better communication with citizens by ensuring your messages arrive efficiently
  • Risk-averse approach to data management

Pricing

£0.002 per transaction

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 7 0 5 5 6 9 7 5 9 8 5 5 5 5

Contact

Experian

Damian Kenny

+44 (0) 7976 702247

damian.kenny@experian.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No however if we do have any planned improvements which we believe will materially affect your service, we will contact you.
System requirements
Fully supported release of web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses are provided within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Constant review/enhancement of user journey to ensure case resolution provided via chat
Onsite support
Yes, at extra cost
Support levels
We do not operate a differentiated service model (i.e no gold, silver, bronze levels of access)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full user guides available, welcome product calls, online FAQ and video content, plus paid-for integration assistance available
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is not held by Experian therefore data extraction is not necessary
End-of-contract process
At the end of the contract, the Buyer shall cease to use all Licensed Materials and Licensed Programs

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Full service functionality provided via API
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Integration into own environment - requires relevant code language knowledge

Scaling

Independence of resources
Full load balancing, multiple data centres

Analytics

Service usage metrics
Yes
Metrics types
Usage metrics are partially available across software suite. the describe usage levels, click balance and service availability
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is not required to be imported by the Buyer to Experian's platform therefore data export is not required
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2

Availability and resilience

Guaranteed availability
We guarantee 99.9% service availability
Approach to resilience
Automated global failover of product
Outage reporting
We will notify you of any material outages, that may effect you, by email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Secure token
Access restrictions in management interfaces and support channels
-
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV GL Business Assurance Limited
ISO/IEC 27001 accreditation date
20/12/2016
What the ISO/IEC 27001 doesn’t cover
The following is covered by the scope of the certificate; the delivery and support of Experian IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
28th October 2016
What the PCI DSS doesn’t cover
Everything is covered
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Experian have a comprehensive global security policy based on the ISO27001 standard which covers: Organisation and Management, information security, asset classification, physical and environmental security, communications and operations management, system access, systems development and maintenance, compliance, personnel and provisioning, business continuity management, third party management. The policy is owned by Experian's executive risk management committee which is an executive level body, and which assumes ultimate responsibility for Experian's risk position. Information security is a key component of the risk management framework. Experian management supports security through leadership statements, actions and endorsement of the security policy and implementing/improving the controls specified in the policy. The policy is available to all Experian employees and contractors on the intranet. Changes to the policy are announced on the company's intranet computer based information security and data protection training, and this is repeated on at least an annual basis. Compliance to policy is overseen by internal audit.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Experian have a change management policy which is underpinned by processes and procedures based on ITIL best practice. This is a mature process. We use a service management tool that integrates change management, incident management, problem management, configuration management and knowledge management. Our change management policy, processes, and procedures are regularly audited by independent auditors. Formal risk analysis is employed using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of the product.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Servers and PCs are built to a documented secure standard, which includes anti-virus and malware defences. Information assets have a defined patching schedule, determined by the system's criticality and the level of threat the patch is mitigating. Experian actively monitors threat environment and checks the effectiveness of security controls by reviewing both free and paid for sources of threat information, including, public information, major vendor feeds and also receiving information from specialist closed group mailing lists. The overall process is also plugged into an automated patch and fix strategy, underpinned with a technology infrastructure to deliver corrective updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring processes and tools are in place to manage alarms generated by security related alerts and these are fed into the incident management process. Experian has a formally documented risk based incident management process to respond to security violations, unusual or suspicious events and incidents. In the event an incident occurs a team of experts from all relevant areas of Experian are gathered to form an incident response team, who manage activities until resolution. The incident response team are available 24/7 to resolve any incident. Out of core hours the dedicated incident hotline is routed to the command centre
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The incident management process incorporates a number of participants and contributors, including: Global Security Office - who facilitate and coordinate activities under the business security coordinator's guidance; Business Security Coordinator - a representative of the impacted business area, responsible for coordinating resolution activities; Incident Response Team (IRT) - IRT is made up of a membership that are empowered to make key decisions surrounding the actions to be taken to reduce impact, control actions, and impose corrective activities. A client report would be created, including: high level overview; facts; overview of events; actions taken.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.002 per transaction
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials can be provided to Buyers for a maximum period of 3 months. During this period, the Buyer will have full functionality and where transactions are provided, transactions will be limited to 500 lookups. The trial is only for demonstration purposes and cannot be used in a live environment.

Service documents

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