The Digital Outpatient Appointments Service allows patients to securely share health data as part of an asynchronous consultation with a remote healthcare professional. Data is triaged using Machine Learning (AI), providing a prioritised view of patients. Applicable for dermatology, ophthalmology, general psychiatry, endocrinology, diabetes, sleep, asthma and respiratory diseases.
- Secure patient services enabled via mobile apps
- Sharing of images and structured data questionnaires
- Two-way messaging
- Clinician service enabled via condition specific clinical dashboard
- Clinician case management, note taking and appointment services integration
- Standard APIs, identity, access and consent management services
- Secure encryption of data in transit and at rest
- Open standards for identity, powerful API and granular permissions
- Distributed health data management model
- Support self-management of chronic conditions
- Alternative care pathway to face- to-face clinics and consultations
- Improve triaging of conditions in primary care
- Machine learning guided to improve decision making by health professionals
- Increase control and ownership of health data
- Scale your service through improved access to users
- GDPR compliant consent model built-in
- Data API supports HL7v3
£50 to £250 per user per year
- Education pricing available
- Free trial available
0131 561 1250
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No service constraints.|
|System requirements||All system requirements are supported|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.
Response times at weekends, public and bank holidays are negotiated separately.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.
P1 - Urgent: Complete loss of an entire service for all users or severe degradation resulting in inability to function;
P2 - High: Service functioning improperly resulting in some loss of service/system failure removing service from a number of users;
P3 - Medium: Service functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors;
P4 - Low: Change requests.
Support services are tailored to each client and charges reflect the level of service required to support the service. Standard hourly rate is £105. A discounted rate of £95 can be had for bank of hours bought in advance.
Storm ID provide a Technical Account Manager backed up by a WebOps Team. Support can be accessed via an online ticketing system, email or phone. Enhanced support (outside office hours and at peak service use) is available optionally. Monitoring systems and alerts will be implemented with regular reports provided on service performance and support used.
|Support available to third parties||Yes|
Onboarding and offboarding
To support customers using the Digital Outpatient Appointments Service we offer a tailored training programme which can be delivered onsite, online or at Storm ID.
Training documentation is provided and tailored to reflect the customers unique set-up with initial telephone support made available to those who attended training.
|End-of-contract data extraction||Data is extracted by creating a support request via Storm ID's ticketing service or by making a request for end-of-contract data extraction via the customer's Account Manager.|
|End-of-contract process||Depending on the nature of the decommissioning of services, there may be an additional cost for the actions required or for the supply of any code where that has been agreed in advance.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The admin functionality is optimised for desktop and tablet while the user interface for citizen access will be accessible on all devices.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||Manual and automated interface accessibility testing has been undertaken but not specifically for users of assistive technologies.|
|What users can and can't do using the API||
The Data APIs allow authorised clients to read and write physiology body measurements, vital signs, test results, nutrition and many other standard units of measurement as well as a range of resources based on the HL7 FHIRv3 standard.
Lenus protects user data with SSL while in transit and Microsoft SQL Server Transparent Data Encryption at rest. Access to these resources is locked-down by Azure Key Vault. Client applications are added to the system by a human. Only approved partners clients can access the Lenus platform.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
Almost any element of the Digital Outpatient Appointments Service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover.
The Storm ID Account Manager can action any customisations to the service that is required.
|Independence of resources||Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.|
|Service usage metrics||Yes|
Using tools such as web analytics and other data sources Storm ID’s Performance team monitors and measures service performance to recommend where improvements to the service can be made.
These recommendations are reviewed with our clients to determine options for continued improvement.
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data is exported from the application on request via the Storm ID Service Account Manager.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Storm ID guarantee that hosted services will be available 99.95% of the time. If service levels fall below the quality we commit to then penalties will be incurred to compensate customers and drive service improvement.
Financial penalties, service credits and their calculation will be agreed as part of the call-off agreement with the customer together with the terms and conditions and KPIs for the service.
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Limited access network (for example PSN)|
|Access restrictions in management interfaces and support channels||Available on request|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Storm are working towards ISO/IEC 27001:2013 (ISO 27001) which is the international standard that describes best practice for an information security management system (ISMS).|
|Information security policies and processes||
It is the policy of Storm ID to ensure that Information will be protected from a loss of:
Confidentiality: so that information is accessible only to authorised individuals.
Integrity: safeguarding the accuracy and completeness of information and processing methods.
Availability: that authorised users have access to relevant information when required.
The Operations Director and their team review and make recommendations on the security policy, policy standards, directives, procedures, incident management and security awareness education.
Regulatory, legislative and contractual requirements are incorporated into the Information Security Policy, processes and procedures.
The requirements of the Information Security Policy, processes, and procedures are be incorporated into the Storm’s operational procedures and contractual arrangements.
Storm ID is working towards implementing the ISO27000 standards, the International Standards for Information Security.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Change management processes are employed to evaluate, control and minimise risks and costs, and to maintain the standards and quality criteria planned during project delivery
Extensive documentation of the service is maintained to ensure knowledge sharing and continuity of service into Production.
Storm ID employs a self-documenting approach to writing code and supplements this, where appropriate, with technical and user guides.
We do this in order to ensure that skills and knowledge are transferred to Storm ID’s operations and support staff to enable them to efficiently deliver ongoing support and maintenance services, in accordance with agreed SLAs.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Vulnerability management and patching is primarily handled by Microsoft Online Services as the service relies on Azure and in most cases is backed by Azure Active Directory. This is augmented by Kaspersky enterprise protection which scans registered internal and cloud based end points, alerting to out-of-date software and patch recommendations.
Vulnerability and threat information is gathered from multiple sources including security bulletin subscriptions and vendor specific knowledge base articles provided by Kaspersky. These notify us of new and emerging threats allowing us to deploy patches when available.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We use 3rd party 'always-on' site monitoring services to detect any potential issues with service. We use site/server logging features, enabled in the Azure service portal, to subsequently search for any malicious activity on the site. We respond within 1hr to urgent issues .|
|Incident management type||Supplier-defined controls|
|Incident management approach||Storm ID has a pre-defined process for managing common incident events. All suspected security events are reported to the Operations Director by email, telephone or in person. The Operations Director will log the incident and notify the service owner and Storm ID Support Team. The Operations Director will provide incident reports in line with incident communication strategy.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£50 to £250 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A free trial of the service is available for three months with ten patient user accounts and two clinician accounts.|