Bentley Systems (UK) Limited

Reality Modelling Cloud Service

Bentley's Reality Modeling Cloud Service turns photos/laser scans into photorealistic, georeferenced, scalable reality models used as the actual context for engineering workflows. This high-performance service automates the production of 3Dmodels of any size/precision without need for high-end hardware or specialised IT support and it offers a secure online storage/collaborative platform.


  • Cloud Processing of Reality Data
  • 3D Reality Models Creation
  • Multiresolution Mesh-Structure enabling dynamic navigation in models of any size
  • Unlimited scalability
  • Parallelised Computation
  • Secure Cloud Hosting of Reality Models
  • In-Browser 3D navigation
  • Desktop Application to submit Projects
  • Mobile (Android/iOS) Application to submit Projects


  • Enable quick/automatic creation of 3D reality models from photographs/laser scans
  • Scalable and parallelised cloud processing service for all reality data
  • Produce highly accurate, photo-textured, multiresolution meshes
  • Render actual assets and infrastructure detailed context
  • Web, desktop and mobile 3D viewers
  • Easily share reality models with stakeholders inside/outside your organisation
  • Desktop and Mobile applications to manage reconstruction projects
  • Fusion of laser point-clouds with photos achieving unrivalled accuracy/quality
  • Digital twin generation


£4400 per user per quarter

Service documents


G-Cloud 11

Service ID

6 6 8 7 7 1 4 0 0 9 1 1 9 9 7


Bentley Systems (UK) Limited

Simon Horsley


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bentley's offerings such as:
- Connected Data Environment (CDE)
- AssetWise CONNECT Edition
- ProjectWise CONNECT Edition
- OpenCities Planner
- Reality Modeling Cloud Service-Lot 3
- iTwin services
- Success Plans
- Transportation-CDE
- ProjectWise ContextShare
- MicroStation;
- AECOsim Building Designer;
- OpenRoads;
- OpenRail
and other.
Cloud deployment model
Public cloud
Service constraints
This service is offered as a hosted service, running on Bentley's Cloud, using Microsoft Azure servers.
System requirements
All requirements covered with the offered service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are covered by SLA and are based on priority.
P1 - Availability Support 24x7 - Response 1 Hour - Resolution 4 Hours - Update Interval - 1 Hour
P2 - Availability Support 24x5 - Response 2 Hours - Resolution 1 Day – Update Interval 4 Hours
P3 - Availability Support 24x5 - Response 4 Hours - Resolution 10 Business Days - Update Interval 1 Day
P4 - Availability Support 24x5 - Response 8 Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our initial level is SELECT that, along licensing and content access benefits, gives access to the Support team and Product Upgrades.
Bentley offers a Success Plan which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
With this plan you also get a designated Success Manager to act as your single point of contact for the execution of the service and to assist you to overview the Prioritised Incident Support and Response to any issues that may arise.
Support available to third parties

Onboarding and offboarding

Getting started
After the service access is activated, the user's fulfilment contact can grant rights to project owners, who can upload their acquired data and set reconstruction tasks. Users can learn how to use the service through visualising online tutorials, and Bentley can deliver dedicated training sessions on the web or on-site at extra costs.
Service documentation
Documentation formats
End-of-contract data extraction
Users can download their data, including photos, point clouds and reality meshes, at any time during the duration of the agreement.
End-of-contract process
Upon termination of your Reality Modelling Cloud Service subscription, Bentley will keep user's data accessible for a short period (max 30 days) before discarding them. The User will be entitled to download all remaining data from the ProjectWise ContextShare Repository before the termination, or during the 30 following days.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Several functionalities are only available on the desktop (Windows) application like:
- input of LiDAR point clouds ,
- surface constraints,
- less output formats on the mobile
Service interface
What users can and can't do using the API
The Reality Modelling Cloud Service SDK/API gives full access to all processing capabilities.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Using the API they can integrate the service in custom applications. For instance, users can develop their own mobile application and submit reconstruction tasks to Bentley's Reality Modelling Service.


Independence of resources
Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability.


Service usage metrics
Metrics types
Every project provides an estimate of the forecasted consumption as well as the actual consumption after production.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The included ProjectWise ContextShare service allows users to access their secure repository through an in-browser user interface, to upload, delete, download , stream in other Bentley Connect applications and share their data.
Data export formats
Other data export formats
  • Scalable Mesh (3SM)
  • 3MX
  • DGN
  • OBJ
  • FBX
  • 3D Tiles (cesium)
  • I3s
  • LAS
Data import formats
Other data import formats
  • Scalable Mesh (3SM)
  • 3MX
  • DGN
  • I3S
  • FBX

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%, assured by contractual commitment. Service credits when service availability drops below SLA level in a month.
Approach to resilience
All services deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
Outage reporting
Planned and unplanned outage notification emails are sent to registered users for affected systems. A public dashboard is also available to check the status of the service.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Multi-factor authentication used for administrative access
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
The services are provided from ISO27001 certified data centres.
Information security policies and processes
Bentley's Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises are analysed and put through the incident management process for investigation. The response time depends on the severity of the compromise.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management covers all aspects of a potential incident from start to finish with procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£4400 per user per quarter
Discount for educational organisations
Free trial available
Description of free trial
The free trial is granted for 30 days, with full access to our cloud service, with full capabilities. To take advantage of it the user must use unique credentials provided by Bentley Systems. The data will be processed and store within the trial environment and is accessible by Bentley Systems.
Link to free trial
Access to the test environment will be setup to meet the requirements of each user.

Service documents

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