Splunk - Big Data Software Services
Splunk is a log aggregation platform that transforms data into operational intelligence. It enables organisations to search, analyse, monitor, visualise and act on massive streams of data generated by websites, applications, networks, mobile and other devices. Splunk includes IT Operations & Service Intelligence, Security & Compliance, and Big Data Analytics.
Features
- Analyse machine data from systems with a variety of formats
- Monitor performance of network infrastructure against service level agreements
- Reduce legacy software and application costs with realtime network intelligence
- Provide effective security compliance and reduce costs
- Detect and reduce internal and external cyber threats
- Understand and anticipate users needs, and proactively monitor
- Increase security and network management assets productivity
- Consolidate capabilities, reducing platform and application specific tools
- Analyse ‘big data’
Benefits
- Fraud and cyber threat detection analysis
- Big Data analytics, machine data from internet/internal network
- Real time analysis for operational intelligence and business reporting
- Information assurance and security analysis including advanced /persistent threats
- Monitor and ensure compliance issues
- Monitor performance against Service Level Agreements
- Monitor non-heterogeneous networks with unpredictable formats
- Monitor Logistics RFID and logistics databases machine data (HUMS)
- Monitor and manage internet of things including SCADA data
Pricing
£575 a gigabyte a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 6 8 2 7 5 7 0 0 1 1 7 3 9 5
Contact
Adarma Ltd
David Calder
Telephone: 0333 0058535
Email: enquiries@adarma.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
These services can be used in conjunction with our other services:
Adarma Operations Centre (SOC), and Splunk Design, Implementation, and Analytics Support Services - Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Splunk Cloud Subscription
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depend on the prioirity of the case. Response times range from 30 minutes to two business days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Adarma can provide 24/7, Extended weekday (7am-7pm) or standard working hours support (9am-5pm) either onsite or remotely. Costs will vary dependant on the hours of service required and SLAs agreed. SLAs will be agreed for all support services.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
- Onboarding service is included at an additional cost
- User documentation is available
- Online training is available - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Website
- End-of-contract data extraction
-
Via the usual reporting, data presentation and API facilities that the service offers.
Export to cloud based storage (i.e S3 or other supported service) - End-of-contract process
- The off-boarding process is invoked to close user accounts and remove customer data from the service. No additional cost is incurred for this.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- IOS
- Linux or Unix
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Splunk Mobile Access gives you a powerful way to view, analyze, and share Operational Intelligence – anywhere, anytime – using Apple iOS or Android mobile devices. Tailored alerts and views allow managers to track and act on key performance indicators and enable front-line administrators to monitor and investigate their operational status from any location.
- Service interface
- Yes
- Description of service interface
- Standard Splunk service interface.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Conducted by Splunk
- API
- Yes
- What users can and can't do using the API
- The Splunk Cloud REST API provides methods for accessing every feature in our product.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Splunk is an agile and customisable platform which can be altered to meet a wide range of business needs via the web user interface. Permissions to do so is managed on a role/user based level
Scaling
- Independence of resources
- Splunk is an enterprise-scale service using cloud scaling technologies to maintain service levels.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Various service metrics are supported as all platform logging events are exposed via the search interface. Examples are: Number of searches, events of interest, alerts, emails, users logins, system performance, system compliance, PII data audit, etc.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Splunk
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Via the usual reporting, data presentation and API facilities that the service offers
- Data export formats
- Other
- Other data export formats
- Raw Text
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Text
- Windows Event Logs
- Any other machine data format
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 100%
- Approach to resilience
- Splunk is an enterprise-scale service using cloud scaling technologies to maintain service levels
- Outage reporting
-
Public dashboards,
APIs,
Email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Access restrictions in management interfaces and support channels
- Splunk offers role-based access to correctly restrict users' access to data
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certification Europe
- ISO/IEC 27001 accreditation date
- 11/05/2018
- What the ISO/IEC 27001 doesn’t cover
- Third party security
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Control procedures in accordance with ISO 27001 in order to protect the company and our clients from financial and repetitional risk.
All members of staff must:
• Understand their responsibilities
• Recognise where our security policies impact use of devices
• Report Security Incidents and Weaknesses according to proceedure
• Have awareness of the management controls that are in place
• Undergo Security Management training upon joining and complete a refresher each year
Our Core Information Security Team comprises:
• Management Team
• Operational Security Function
• Internal Audit/Project Management Function
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The configuration and change Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
The vulnerability Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Monitoring Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf - Incident management type
- Supplier-defined controls
- Incident management approach
-
Incident Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £575 a gigabyte a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 15 day free trial