Adarma Ltd

Splunk - Big Data Software Services

Splunk is a log aggregation platform that transforms data into operational intelligence. It enables organisations to search, analyse, monitor, visualise and act on massive streams of data generated by websites, applications, networks, mobile and other devices. Splunk includes IT Operations & Service Intelligence, Security & Compliance, and Big Data Analytics.

Features

  • Analyse machine data from systems with a variety of formats
  • Monitor performance of network infrastructure against service level agreements
  • Reduce legacy software and application costs with realtime network intelligence
  • Provide effective security compliance and reduce costs
  • Detect and reduce internal and external cyber threats
  • Understand and anticipate users needs, and proactively monitor
  • Increase security and network management assets productivity
  • Consolidate capabilities, reducing platform and application specific tools
  • Analyse ‘big data’

Benefits

  • Fraud and cyber threat detection analysis
  • Big Data analytics, machine data from internet/internal network
  • Real time analysis for operational intelligence and business reporting
  • Information assurance and security analysis including advanced /persistent threats
  • Monitor and ensure compliance issues
  • Monitor performance against Service Level Agreements
  • Monitor non-heterogeneous networks with unpredictable formats
  • Monitor Logistics RFID and logistics databases machine data (HUMS)
  • Monitor and manage internet of things including SCADA data

Pricing

£575 per gigabyte per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 6 8 2 7 5 7 0 0 1 1 7 3 9 5

Contact

Adarma Ltd

Caroline Meredith

0131 460 4004

enquiries@adarma.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to These services can be used in conjunction with our other services:
Adarma Operations Centre (SOC), and Splunk Design, Implementation, and Analytics Support Services
Cloud deployment model Public cloud
Service constraints None
System requirements Splunk Cloud Subscription

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depend on the prioirity of the case. Response times range from 30 minutes to two business days.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Adarma can provide 24/7, Extended weekday (7am-7pm) or standard working hours support (9am-5pm) either onsite or remotely. Costs will vary dependant on the hours of service required and SLAs agreed. SLAs will be agreed for all support services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started - Onboarding service is included at an additional cost
- User documentation is available
- Online training is available
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Website
End-of-contract data extraction Via the usual reporting, data presentation and API facilities that the service offers.

Export to cloud based storage (i.e S3 or other supported service)
End-of-contract process The off-boarding process is invoked to close user accounts and remove customer data from the service. No additional cost is incurred for this.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Splunk Mobile Access gives you a powerful way to view, analyze, and share Operational Intelligence – anywhere, anytime – using Apple iOS or Android mobile devices. Tailored alerts and views allow managers to track and act on key performance indicators and enable front-line administrators to monitor and investigate their operational status from any location.
Service interface Yes
Description of service interface Standard Splunk service interface.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Conducted by Splunk
API Yes
What users can and can't do using the API The Splunk Cloud REST API provides methods for accessing every feature in our product.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Splunk is an agile and customisable platform which can be altered to meet a wide range of business needs via the web user interface. Permissions to do so is managed on a role/user based level

Scaling

Scaling
Independence of resources Splunk is an enterprise-scale service using cloud scaling technologies to maintain service levels.

Analytics

Analytics
Service usage metrics Yes
Metrics types Various service metrics are supported as all platform logging events are exposed via the search interface. Examples are: Number of searches, events of interest, alerts, emails, users logins, system performance, system compliance, PII data audit, etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Splunk

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via the usual reporting, data presentation and API facilities that the service offers
Data export formats Other
Other data export formats Raw Text
Data import formats
  • CSV
  • Other
Other data import formats
  • Text
  • Windows Event Logs
  • Any other machine data format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100%
Approach to resilience Splunk is an enterprise-scale service using cloud scaling technologies to maintain service levels
Outage reporting Public dashboards,
APIs,
Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Splunk offers role-based access to correctly restrict users' access to data
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification Europe
ISO/IEC 27001 accreditation date 11/05/2018
What the ISO/IEC 27001 doesn’t cover Third party security
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Control procedures in accordance with ISO 27001 in order to protect the company and our clients from financial and repetitional risk.

All members of staff must:
• Understand their responsibilities
• Recognise where our security policies impact use of devices
• Report Security Incidents and Weaknesses according to proceedure
• Have awareness of the management controls that are in place
• Undergo Security Management training upon joining and complete a refresher each year

Our Core Information Security Team comprises:
• Management Team
• Operational Security Function
• Internal Audit/Project Management Function

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The configuration and change Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
Vulnerability management type Supplier-defined controls
Vulnerability management approach The vulnerability Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
Incident management type Supplier-defined controls
Incident management approach Incident Managent Process is published online in the following links
https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £575 per gigabyte per year
Discount for educational organisations No
Free trial available Yes
Description of free trial 15 day free trial

Service documents

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