Hut Six

Information Security Awareness Training with Phishing Simulator

Train, test and track your organisation's security awareness with one comprehensive solution. This service combines Hut Six's Information Security Awareness Training with its Simulated Phishing platform. Our dashboard integrates training results with phishing metrics to give real-world validation of your organisation's human cyber risk.


  • Comprehensive security awareness course with animated and voiced tutorials
  • Phishing Simulation, automated campaigns and configurable email templates
  • Add custom questions to assess your workforce
  • Real-time reporting dashboards
  • Automated notifications and alerts
  • Single Sign On and Active Directory Integrations
  • Learning Management System, built in-house, designed for information security training
  • Mobile compatible
  • Subtitles, high contrast and screen reader compliant
  • Integrate into existing Learning Management Systems


  • Assess your staff against the latest phishing threats
  • Change user behaviour through increased information security awareness
  • Demonstrate understanding of security policies through custom questions
  • Meet compliance obligations such as ISO27001, Cyber Essentials, GDPR
  • Simplify the security audit process with easily readable training metrics
  • Measure the information security risk to your organisation
  • Target at-risk users with additional refresher modules
  • Regular and concise training maintains awareness in your organisation
  • Create a secure culture within your organisation
  • Manage your awareness and phishing campaigns in one dashboard


£4 to £20 per licence per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

6 6 7 9 5 2 1 2 9 7 7 5 4 0 2


Hut Six

Simon Fraser


Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Hut Six shall use commercially reasonable endeavours to make the Services available 24 hours a day, 7 days a week, except for:
(a) planned maintenance carried out during the maintenance windows of 8:00 am to 10:00 am Saturdays, Sundays and Mondays UK time; and
(b) unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least 3 Normal Business Hours' notice in advance.
System requirements
  • Any supported web browser
  • An internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 9 working hours (excluding weekends and bank holidays), where a working hour is between 9am-5pm, Monday-Friday.
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Support levels
Hut Six provides email support to all end users 9am-5pm Monday-Friday, excluding bank holidays.

Support is provided by our Product team or Software Engineers.
Support available to third parties

Onboarding and offboarding

Getting started
Online tutorial upon first use of the platform to explain the functionality of the training to End Users and of the management dashboard to Authorised Users.
Service documentation
End-of-contract data extraction
An Electronic form of the database (.csv)
End-of-contract process
(a) Hut Six may destroy or otherwise dispose of any of the Customer Data in its possession unless they receive, no later than ten days after the effective date of the termination of the contract, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. Hut Six shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by Hut Six in returning or disposing of Customer Data; and (b) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Customisation available
Description of customisation
Custom questions can be added to the training. Modify training to fit with security policy needs. Branding and colours can be modified.


Independence of resources
The service is hosted in Amazon Web Services, which provides the ability for the system to dynamically scale with usage.


Service usage metrics
Metrics types
The Management dashboard creates a snapshot view of the security awareness across your organisation.

Monitor campaigns on key metrics including score and progress.

Metrics are tracked by configurable users groups. Typically by departments, teams and job roles.

Automated alerts reduce manager workload and bring your attention to problem areas in the organisation.

Identify topics that your users struggle with, such as spear phishing and social engineering, to focus your security efforts.

Track metrics in an existing Learning Management System through our xAPI integration.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export organisation metrics relating to the training from the platform in the form of a (.csv) database record file.

If a user wishes for all of their data to be exported as part of a GDPR subject access request, they must email Hut Six directly and will be supplied with a (.csv) database record file of all their data.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • Active Directory Integration
  • Direct form data entry

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Hut Six shall use commercially reasonable endeavours to make the services available 24 hours a day, seven days a week, except for:
(a) planned maintenance carried out during the maintenance windows of 8:00am to 10:00am Saturdays, Sundays and Mondays UK time; and
(b) unscheduled maintenance performed outside Normal Business Hours, provided that Hut Six has used reasonable endeavours to give the Customer at least 3 Normal Business hours' notice in advance
Approach to resilience
Available on request
Outage reporting
E-mail alerts, general error page in case of scheduled downtime or unscheduled service outage.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
1. Only Authorised users can access the management dashboard for access to end user analytics and metrics
2. Support channels are available for use by any end user should they require it.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
We are currently Cyber Essentials certified and are working toward an ISO 27001 Accreditation.

Our information security policy reflects the guidelines set out by ISO 27001
Information security policies and processes
Hut Six's information security is managed by the CTO who reports to the Executive Team (our information security committee) on any and all security risk matters. The CTO is responsible for the instruction of all Hut Six employees in the policies and procedures of the company.

Security policies and objectives are established and made available to all employees.
Risk Assessments and controls are put in place to test these.
Security Assessments training is delivered to all employees.
Monitor and review our ISMS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to components in the service are processed through issue tracking software and before any changes are committed they are analysed for security flaws.
Builds are created by a continuous integration server, and each build is stored indefinitely.
In the event that a security flaw is introduced, the system can be rolled back to the previous version while a fix is developed.
Before any change is made to the production environment, they must be verified by the Technical Director for any potential security issues.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The mitigation of the companies vulnerabilities are handled in-house by our development team.
Potential threats to our services are diagnosed, ranked on severity and prioritised accordingly.
We look to fix security bugs as soon as possible within a 24 hour window. Potential threats come to our attention through customer feedback and an open source vulnerability scanner.
Protective monitoring type
Protective monitoring approach
Hut Six uses a protective monitoring system to track potential compromises. Incidents are responded to appropriately as quickly as possible within a 24 hour window.
Incident management type
Incident management approach
Users report incidents to a dedicated email address. The support and development team handle these incidents on a case-by-case basis, prioritising the most severe cases.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£4 to £20 per licence per year
Discount for educational organisations
Free trial available
Description of free trial
We offer a free demo instance that supports up to 5 users. It includes limited access to the training materials.

Service documents

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