Entrust Datacard (Europe) Limited

Managed BYOK Service

This service is outsourced means of using Azure/AWS BYOK. Here, a customer imports and controls their domain/tenant/RMS keys. Trustis provide a means to generate your own keys, under best practice controls and bespoke Key Management Policy using HSM experts. The service encompasses key generation/export, backup, archive, audit and re-key processes.


  • High assurance BYOK service
  • Keep full control of the key life-cycle incloud environment
  • FIPS Level 3 certified HSMs
  • Keys generated/managed outside Cloud Provider in ultra-secure facility
  • Crypto managed under your control to tScheme best practice
  • HSM experts involved in every stage
  • Bespoke key management policy for control


  • Quick and simplified deployment using tested templates
  • You remain in full control of your key material
  • Reduces risk by maintaining security and using HSM experts
  • Provides best practice management processes
  • Bespoke Policy fits your business operations
  • Efficient and robust control of key lifecycle
  • Provides cost savings over in-house BYOK deployments
  • Avoid the need for training you staff in specialist technologies


£716 per instance per month

Service documents


G-Cloud 11

Service ID

6 6 7 1 0 5 4 6 8 9 7 3 5 5 7


Entrust Datacard (Europe) Limited

Robert Hann

07818 552411


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Other than a scheduled maintenance regime, primarily out of working hours, none.
System requirements Customer needs their own Azure/AWS domain

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to the highest severity issues within one hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All services operate 24x7. The standard support package is 9am - 5pm Monday-Friday (excluding holidays). Other support options are available. A customer service engineer is allocated for each service request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is initiated with a requirements workshop to determine the organisation’s policies, procedures, constraints and crypto management requirements. This is used to develop the BYOK Key Management Policy. Also covered is the technical activities and project planning.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Off Boarding is triggered when the customer either moves to a non-BYOK cloud provider OR wishes to purchase and operate HSMs for BYOK themselves. In any scenario, we can be commissioned to provide a migration plan supported by our professional services to ensure the process is carried out securely, swiftly and with the least disruption.
End-of-contract process In this case we can sell a suitable HSM to the customer and set it up with their current keys so they can continue to utilise BYOK. Our professional services will ensure the process is carried out securely, swiftly and with the least disruption

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Administration portal
Accessibility standards None or don’t know
Description of accessibility Available on request
Accessibility testing Available on request
What users can and can't do using the API The APIs/protocols are defined in the Service Description. Users select the most appropriate interface method to the HSMs for their applications at service setup. Once setup there is no means (or need) to change the interface without service interruption.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No


Independence of resources We operate as geographically independent contingency site in support of the Service. This site is examined as part of all our compliance assessments. The contingency site benefits from similar facilities to the TSC in terms of networking and power. Contingency tests to confirm the ability to move operations to the site are conducted regularly.
An additional third secure site is used for storage of security components to ensure resilience and to support high availability services.


Service usage metrics Yes
Metrics types We provide a monthly report which can include certificate serial numbers that are issued or revoked.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach By their nature, HSMs prevent data export. See answer for Contract Exit.
Data export formats Other
Other data export formats None, you cannot export data from HSMs
Data import formats
  • CSV
  • Other
Other data import formats None. You cannot import data into HSMs

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service availabilities are published in the Service Description, for CaaS availability is 99.5%. We offer service credits on large value contracts only.
Approach to resilience HSMs are set up in an HA cluster across our UK datacenters although, due to the nature only a single site is used for this service.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We securely enroll administrators and provide them a 2FA PKI based token. Access is actively managed in a secure process with authorization from a primary LRA. Support is to named individuals.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 21/02/2018
What the ISO/IEC 27001 doesn’t cover All business operations and locations are covered by the scope of the ISO27001:2013 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • •TSd0104_3-01 Approval Profile Certificate Generation
  • •TSd0105_3-01 Approval Profile Certificate Dissemination
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • ETSI EN 319 401 v2.1.1 General TSP requirements
  • ETSI EN 319 411 pt 1 v.1.1.1 eIDAS CAs
  • •CA Browser Forum Baseline Requirements

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO27001 certified for our entire operations. We have an array of Policies and Procedures to cover every aspect of our Operations. External and internal auditing ensures compliance with these.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have strict change control on all our customer systems and configurations and the process is audited for our ISO27001 certification. Once a change is approved after operational, functional and security assessment, two person control is often necessary depending on the security impact of the change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We conduct routine vulnerability scans, ITHC and penetration tests in accordance with the ISMS. Internal and external resources are utilised and independent external teams are CREST/CHECK certified. All vulnerabilities are assessed and appropriate treatment plans are formulated and tracked.
AlienVault’s Unified Security Manager is used to conduct internal vulnerability scans and reporting.
Our Patch Management Policy sets out specific timescales for systems patching and provides for Critical/Emergency patches to be applied as soon as is operationally possible.
Automated tools, GFI LANGuard, are deployed to monitor and manage patching levels.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automated tools AlienVault’s USM and OSSIM are deployed to monitor, report, alert to any potential security issues.
Logs are controlled and protected so they cannot be manipulated. Networks are synchronised from a single trusted time source.
Operations Staff are trained in the deployment, management and analysis of automated tools.
We have a Protective Monitoring policy that fits closely with its Incident Management & Reporting Policy. When an event is identified, trained personnel respond in accordance with Security Incident policies.
Incidents are responded to as soon as is operationally possible and assessment is made as to how the occurrence is managed.
Incident management type Supplier-defined controls
Incident management approach Our Incident Management policy and procedures follows best practice as required by ISO27001:2013. Examples of incidents and events are defined and subsequent actions are designed into security incident responses.
Users report incidents either by telephone, email or directly to managers or the Security Manager. All incidents are recorded in the Service Desk system and coordinated through to closure by the investigating body.
Incident reports are generated upon completed investigation and these are shared with interested parties under NDA, as required contractually, legally, regulatory. All incidents are reported to the Security Management Forum and subsequently to the Board of Directors.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £716 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

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