EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Unified Communication Services (MS Skype and MS Teams)

DXC Technology Skype for Business improves productivity and reduces the communications complexity, serving as the underlying platform for the full range of collaboration capabilities services. It is delivered on a ‘per seat’ basis and incorporates voice, desktop video,unified messaging, presence management, mobility, and automation services from a single unified platform.

Features

  • Rich presence and instant messaging capabilities
  • Integration with familiar Microsoft Office productivity tools including SharePoint
  • Presence information available in Outlook, SharePoint, and other Office applications
  • Users get more streamlined communications and “click to communicate”
  • External Access and Federation
  • Softphone, Personalised Routing and Hot Desking
  • Dial-in Support for Audio Conferencing
  • Integrated SIP Trunking Provider Access
  • Many options, including Video Conferencing, Unified Messaging and Voicemail etc.
  • Unified Comms as a Service, UCaaS, Skype for Business, SkypeFB

Benefits

  • Maximise legacy telephony investment and mitigate adoption risk
  • Reduce telecom costs
  • Lower capital outlay with a flexible consumption model
  • Consume IP communication capabilities in a price-per-user-per-month model
  • Improve end-user productivity
  • Reduce deskspace and costs through rationalisation
  • Streamline enterprise communication infrastructure
  • Improve business agility with a globally consistent delivery model
  • Consume reliable enterprise communication capabilities consistently across geographies
  • Undertake a phased approach to adopting newer, richer communication capabilities

Pricing

£495 to £2200 per person per day

Service documents

G-Cloud 11

665757893026692

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints N/A
System requirements Depends on where service is hosted, strucutre of the agreement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response SLAs vary based on Contract and ticket Priority. Response is within 1 hour and resolution within 2 hours for premier support under a priority 1 issue.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels DXC Workplace Support Services delivers an enhanced desktop and mobile support experience for public sector organisations. Services are flexible and can be tailored to users and how they work. Options include service desk assistance, self-service, traditional on-site support, and for larger government departments walk-in support. By combining self-service, remote device takeover, face-to-face support and automation, DXC is able to reduce support costs. DXC also delivers data analytics to provide operational insight and continuous improvement to support services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote onboarding training to administrators.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction No customer data is stored in this service. Only on their device. DXC can provide a remote wipe as part of this service.
End-of-contract process Beginning ninety (90) days before the Agreement is scheduled to expire, or promptly following issuance of a termination notice, the Parties will have the following responsibilities. DXC will: (a) Give periodic notice to Customer of pending expiration or termination of the Agreement (b) Over-write all storage media after (i) receiving Customer’s notice that Customer Data and Customer’s software has been removed or, if no such notice is received (ii) thirty (30) days from expiration or the effective date of termination. Thereafter, Customer Data and Customer software will be permanently erased without further notice to Customer; and (c) Give Customer notice that all server systems and storage media have been erased and that all access to the DXC network and Services has ceased. Customer will do all of the following in a timely manner: (a) Remove all Customer Data and Customer software and notify DXC once removed; (b) Request that DXC remove Customer’s domain names from the DXC service domain. (c) Disconnect from the Datacentre.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Designed for mobile.
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources Dedicated network compartments.

Analytics

Analytics
Service usage metrics Yes
Metrics types Console providing live usage detail to administrators and a range of pre-configured reports agreed in start up phase.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A - Data is not stored in DXC Datacentres
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.8%
Approach to resilience Available on request.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels Available on request.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £495 to £2200 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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