Cyber Security Associates Ltd

Cyber eLearning

CSA provides cyber security and data security eLearning courses designed and managed by cyber security experts. Each course provides multiple learning techniques with key facts and tips, and a knowledge test. Access is via on online login. Each course takes between 30-45 mins to complete, with PDF completion certificate.


  • Online access to all courses
  • Easy to use platform
  • Course design by cyber security professionals
  • Courses constantly updated with latest information
  • Students must complete all content before knowledge test
  • Records of course completion and certificates available
  • Courses can be branded and amended as required
  • Discounts for multiple courses
  • Non-technical content that is easy to understand
  • Courses for employees and managers


  • Allows single log-in for multiple courses
  • Clear and simple content that is non-technical


£15 to £25 per unit per quarter

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Cyber Security Associates Ltd

Cyber Security Associates


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements
  • Online access
  • Windows 7 and above and MAC OS X
  • Flash enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All support is provided via the CSA Managed Services Platform/Portal.

This is available 24/7 to access, but requests will only be responded to within normal SIOC working hours which are Mon - Fr- 0600-2200hrs.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels The CSA SIOC will act as the support for the eLearning platform. All requests will be directed via the Portal.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started CSA will provide user guides and management console set-up via the CSA Management Platform/Portal.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction CSA will delete all customer data (email, name and position) 30 days after course completion.
End-of-contract process End-users will no-longer be able to access their assigned courses 2 months after being registered.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Customisation available Yes
Description of customisation Users can re-brand the eLearning courses using access to their own Management Console. In addition, course content can be updated to reflect the clients individual objectives.


Independence of resources Once enrollment has been completed, minimal resource is required to support.

The CSA SIOC will provide the support required.


Service usage metrics Yes
Metrics types Through the CSA Management Console users can access course usage metrics. These include date of enrollment, time spent on course, results and number of attempts at test.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export course data via the CSA Management Portal.

End-users can export certificates of completion.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks AES 256 encryption
Data protection within supplier network Other
Other protection within supplier network AES 256 encryption

Availability and resilience

Availability and resilience
Guaranteed availability CSA provides 99% availability to the eLearning platform, provided the user has access to the Internet.
Approach to resilience CSA provides hot-site back-up.
Outage reporting This is through the CSA Managed Dashboard/Portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Unique username and password over HTTPS.

In addition, individual public IPs used for each customer.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach CSA is fully aligned to ISO 27001:2013 and has a fully documented Information Security Management System. In addition it has the Cyber Essentials certification.
Information security policies and processes CSA has a fully documented Information Security Management that is fully aligned and managed in accordance with ISO 27001:2013

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CSA has an established change management process and change advisory board chaired by CSA Director Operations.

All changes are developed in a test environment before deployment into production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach CSA has its own cyber intelligence capability that assesses threats and vulnerabilities.

Vendor patches applied automatically.

CSA member of CiSP
Protective monitoring type Supplier-defined controls
Protective monitoring approach CSA has its own protective monitoring capability deployed throughout its infrastructure.
Incident management type Supplier-defined controls
Incident management approach CSA uses its own security operating centre for incident response.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £15 to £25 per unit per quarter
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Access to limited number of slides and content is available on request.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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