TRILATERAL RESEARCH LTD

Data Protection and Cyber-risk Service

Trilateral Research provides data protection and cyber-security services to support public sector, education and healthcare organisations to navigate regulatory frameworks and improve compliance. Our Data Protection Officer, IT Security, DPO Assist and cloud transformation services provide practical, evidence-based recommendations to assist organisations to meet information governance, digital transformation, cloud-migration obligations.

Features

  • A tool-box of data protection templates and documentation
  • Compliance services under GDPR, national data protection and ePrivacy law
  • Cyber-security assessments, risk-mitigating measures, and privacy-by-design
  • Data protection, security services for AI, cloud and digital initiatives
  • Data protection, security and data ethics training and awareness-raising
  • Data protection impact assessments
  • Outsourced / External Data Protection Officer (DPO)
  • Policy, research and strategic development for digital transformation
  • Annual verification audits against recognised standards
  • DPO Assistance for internal Data Protection Officers and legal teams

Benefits

  • Actionable “how-to” practical advice and policy suggestions
  • Alignment with industry best practices and current regulatory guidance
  • Enhanced data control, confidentiality, management and ownership on the cloud
  • Flexible pricing models & onsite and remote assistance available
  • Hand-in-hand, timely and bespoke support available 365 days a year
  • Identification, assessment, mitigation and monitoring of compliance risks and threats
  • Legal, technology, security, compliance, and cyber risk assessment and management
  • Personalised support tailored to your business operations and regulatory needs
  • Risk-based, research-driven, holistic, cross-sectoral and interdisciplinary advice
  • Translation of legal, governance and technical requirements into practical solutions

Pricing

£300.00 to £1,300.00 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sociotech@trilateralresearch.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 6 4 7 7 3 4 6 7 6 9 9 2 9 4

Contact

TRILATERAL RESEARCH LTD Kush Wadhwa
Telephone: 02070528285
Email: Sociotech@trilateralresearch.com

Planning

Planning service
Yes
How the planning service works
Full project and programme planning and management through an agreed implementation plan.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Each of our services include training and awareness-raising activities if required or requested. We offer general training, domain specific training (e.g., DPIAs) and training for partiuclar roles and responsibilities (e.g., IT, HR, Marketing, Procurement, etc.). All our training is individually tailored to each customer and can be delivered virtually or on-site. We also offer short training videos for wide distribution within the organisation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Full support to ensure compliance with national and supranational data protection and cyber-security regimes in the context of cloud migration and digital transformation.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Annual verification audits and regular compliance reports will ensure that the programme is meeting the requirements codified within established standards and performance frameworks as well as legal requirements. We offer full GDPR compliance and cyber-security testing against approved codes of conduct and established standards, including ISO 27001 and ISO 27701. Change management within the contract is enabled by monthly and quarterly planning and quality assurance meetings.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • IT data security review
  • IT security policy and procedure development
  • Security risk assessment
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
  • Certified Information Systems Auditor
  • ISO 27001 - Lead Auditor

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Data protection and cyber-security support to improve and maintain compliance with national and supranational data protection and cyber-security legislation relating to any software.

Service scope

Service constraints
Normal operating hours are Monday to Friday, 9am to 5pm; however, out-of-hours coverage for emergencies is available as standard and the service is on call 365 days/year.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours subject to weekends, except in the case of urgent situations.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We offer multiple support levels based on the service requirements and nature, including telephone, email and on-site support. We are flexible and often combine virtual and on-site support to manage costs and address any requests for urgent support. Support is provided by a client Team Leader who is responsible for all communication with the client, whereas other team members provide support and business continuity to enable a streamlined and seamless 365 day / year service. Where required, issues can be escalated to a dedicated Contract Manager. All support levels and SLAs are agreed with the client at the time of order and can be negotiated during the lifecycle of the SLA if needed. Costs will be in accordance with our SFIA rate card.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£300.00 to £1,300.00 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sociotech@trilateralresearch.com. Tell them what format you need. It will help if you say what assistive technology you use.