WorkSmart. Digital Workplace
WorkSmart is a zero-code, cloud platform for business management in digital age.
WorkSmart's unified framework of Content management, Collaborative Work management and Business Process Management coupled with Business intelligence - Reports and Analytics services, enables you to drive more value and successfully transform your entire organisation.
- Share and Manage All Your Content
- Streamline, Automate and Optimise Business Processes
- Collaboration - Connect, Share and Work Better Together
- Plan and Manage Your Projects and Programs
- Capture, Manage and Share Organisational Knowledge
- Administrative Console: Manage enterprise settings for security, content & sharing
- Access Administration: Control users permissions based on their role
- Encryption: TLS in transit and at rest Encryption
- Automation: Automate tasks and business processes
- Reporting and Visibility: Audit and usage reports and API integrations
- Easily Access Up-to-date Content – Any Time, Anywhere, Any Device...
- Lower Costs of Operations and Overheads
- Shrink Cycle Time on Review and Approval Processes
- Provide Visibility into Projects, Programs and Issues
- Optimize use of Best Practices and Organizational Knowledge
- Improve Relationships with Clients, Partners and Suppliers
- One Platform. Infinite Possibilities...
£3000 per licence per year
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||WorkSmart has no technical constraints as long as the user is on a current browser (the two latest versions).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
- Standard: Within 72 Hours.
- Custom SLAs can be provided as per client requirements.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Different Support Levels provided based on custom agreements/client-requirents.
Technical Account Manage and Cloud Support Team provided on- demand.
You are appointed with an Account Manager during your implementation to make sure that you’re set up for success. Our highly experienced technical support team works closely with you to get started quickly.
Here’s what you can expect for Corporate Business Users:
1) 24/7 Dedicated Premier Call and Email/Web Support
2) Guaranteed 1-Hour First Response Times for Urgent Issues
3) Guaranteed 2-Hour First Response Times for High and Normal Issues
4) Custom Shared Help Desk/Escalation Model
5) Off-Hours On-Call Support
6) Onsite Check-Ins/Troubleshooting
|Support available to third parties||Yes|
Onboarding and offboarding
We have a wide range of pre-designed solutions to get customers started quicly in matter of few clicks. This allows the customer to quickly take them from idea to implementation in a matter of seconds.
WorkSmart also has a comprehensive online User Guides to help customers with all the functionalities available in WorkSmart.
|End-of-contract data extraction||All the cotents stored in WorkSmart belongs to the customer, who can download all of it in different formats like PDF, Excel, etc.|
|End-of-contract process||WorkSmarts’s standard termination terms and conditions are included in the WorkSmart Service Agreement. WorkSmart provides Customers with 30 Days for Data Download once Contract is completed. Free of Charge.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||We have a dedicated mobile application for Android and iOS platforms which are specifically designed for mobile screens. They provide the same level of information with an added ease of use on smaller screens|
|What users can and can't do using the API||WorkSmart allows you to connect with your solution using an API. This allows you to interact with your data in WorkSmart using API calls thereby opening possibilities of further integrations with your systems.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Most of the things in WorkSmart are customisable:
- White labeling/Branding
- Change themes to suit your taste
- Customisable Widgets for dashboard
- Custom applications - with custom forms, rules, views, etc.
|Independence of resources||WorkSmart platform is hosted on Amazon AWS with Complete Scalable architecture with full redundancy and 24/7 Monitoring.|
|Service usage metrics||Yes|
All changes in WorkSmart are logged as an activity for the user. These activites can be viewed in admin reports and helps Administrators monitor different types of activities on their account :
- Users Activity Logs
- Applications Activity Logs
- Storage Space Usage Logs
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Customers can export their data by downloading them as PDF, Excel or as a ZIP file from web application|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||EXCEL|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We provide 99.99% Up-time guarantee to all our customers. We also provide custom SLAs as per customer needs. Refunds/Credits are issued as per contractual availability agreement.|
|Approach to resilience||All of our datacenters operate in a Highly-Available mode. Our services are spread out geographically to avoid single point of failure. The detailed information is available on request.|
|Outage reporting||Outages are reported via public dashboard and via email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
WorkSmart provides Customers with powerful Admin console which includes Management, Branding, Reporting and Support Area.
Users with Special Previliges for Management and Support Roles Only have Access to Management and Support Areas on the Platform.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We follow Industry recognised privacy and security standards when dealing with Client Information. We publish our privacy and security policies at https://www.worksmart.net/trust/.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
All releases are staged from Development, Testing and then finally into Production. All changes go through peer-review process and are logged and documented for at-least 12 months.
WorkSmart has a formal change management process for application and infrastructure changes. In addition, configuration and release management tools have been implemented. The code repository supports versioning and consistency across eh environment and provides the ability to roll-back changes.
WorkSmart also maintains baseline configurations for production servers to facilitate the configuration process.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||We have implemented industry standard vulnerability scanners and keep active checks on them. We also subscribe to threat notification systems to get alerted in an timely manner. When a threat is detected, depending on the level of impact and severity, patches are dispatched either immediately or planned and released within agreed time-frame to minimise the over-all impact of the vulnerability detected.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||We have automated threat detection monitoring alarms that gets triggered when any malicious activity is detected. Depending on the severity of the threat, we dispatch the fix either immediately or plan it accordingly to minimise the impact.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||We have pre-defined processes for common and recurring incidents. We do proactively monitor different incident types and try to minimise them by issuing a fix for them. Users can report incidents via our Ticketing System. Incident Reports are provided while an Incident in on-going followed by a full incident report when the incident is resolved.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£3000 per licence per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||3 Nodes . 10MB Space . 10 Users|
|Link to free trial||https://www.worksmart.net/|