CyberWhite Limited

Data Protection Officer (DPO) as a Service

GDPR requires certain organisations to appoint a Data Protection Officer (DPO) to help ensure regulatory compliance.
GDPR allows outsourcing of this role, and using our experienced specialists is an effective and efficient way to fulfil the requirements of compliance while staying focused on your core business activities.

Features

  • Advice & guidance on GDPR and all GDPR matters
  • Deployment/improvement of GDPR policies, processes & practices
  • Compliance monitoring & reporting
  • Data Protection Privacy Impact Assessments
  • Staff awareness & training
  • Contact point for regulatory authorities and data subjects
  • Broad Infosec advice including ISO27001 and ISO28000

Benefits

  • Practical solution to achieve & maintain GDPR compliance
  • Cost-effective compared to an internal appointment
  • Access to specialist expertise and best practice
  • No conflict of interest with other duties in your organisation
  • Service can be tailored to meet your specific requirements
  • Certificated validation including ISO27001 and ISO28000

Pricing

£550 to £1200 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 6 4 1 9 6 6 8 0 6 1 1 3 1 5

Contact

CyberWhite Limited

David Horn

07377 416121

david.horn@cyberwhite.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None, this is a highly tailored and configurable service.
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9 x 5 support is included as standard.
Standard support is via email and phone and responses are within 1 hour.
Extended support including 24/7 and 7 day support is available at extra cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is included with each engagement.
Each project is led by a Prince2 qualified practitioner who also oversees support.
Support outside 9 - 5 x 5 days is available at extra cost.
Please contact us for details.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once the scope is confirmed the project commences.
Training is a key element and delivered through a variety of mediums including on-line and downloadable pdf manuals.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction As part of the service, users are able to retain access to the CyberWhite portal for 90 days post contract end and may download all documentation as pdf's.
End-of-contract process The contract ends once the project has been successfully completed and all agreed deliverables have been met.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available Yes
Description of customisation Each engagement is unique and tailored according to the initial, agreed scope.

Scaling

Scaling
Independence of resources Each project is allocated a Prince2 project manager who ensures that there is no degradation of agreed service levels.

Analytics

Analytics
Service usage metrics Yes
Metrics types A Prince2 projct plan is agreed at the start of the project and milestones confirmed.
These are closely monitored and communicated back on a monthly basis.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download from the CyberWhite portal
Data export formats Other
Other data export formats PDF
Data import formats Other
Other data import formats
  • PDF
  • ODT
  • .DOC
  • .XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Role based access is assigned and supported with 2FA

Availability and resilience

Availability and resilience
Guaranteed availability Each SLA is unique and agreed at the commencement of the project.
Approach to resilience Available on request
Outage reporting Any outages will be reported by email and confirmed by telephone

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Role based authentication is used to restrict access and supported by a range of tools and monitoring technologies.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Working towards Cyber Essential +
  • Working towards ISO27001:2013

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Currently working towards ISO27001:2013 with an expected certification of late 2019.
Information security policies and processes Everything folIows ISO 27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The service components of our services are tracked through their lifetime in our asset register.
All proposed changes are assessed for potential security impact
Vulnerability management type Undisclosed
Vulnerability management approach Potential threats are assessed in real time and we work to a zero day tolerance.
Full details will be provided on request and subject to a signed NDA.
Protective monitoring type Undisclosed
Protective monitoring approach CyberWhite use a range of technologies and processes for montoring.
Details may be provided upon receipt of a signed NDA.
Incident management type Undisclosed
Incident management approach CyberWhite use a range of technologies and processes for montoring. Details may be provided upon receipt of a signed NDA.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £550 to £1200 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

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