BrightCloud Technologies Limited

BrightCloud - Office 365 Enablement and Support

Enables and Supports users and O365 tenant instances including mail, SharePoint, Skype for Business, Sites, OneDrive, Teams, Office online, Yammer and OneNote. Priced by the user, tenant service and device per month; this service is ideal to support you and your users productivity and efficiency through use pf these tools.

Features

  • Support for users
  • Support for O365 services
  • Support for user devices

Benefits

  • Reduces cost of O365 support
  • Improves outcomes of O365 projects
  • Improves user performance
  • Increases O365 adoption

Pricing

£6.50 to £19.80 per instance per month

Service documents

G-Cloud 11

663238400331998

BrightCloud Technologies Limited

Duncan Little

0370 770 9722

sales@bright-cloud.net

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works We have a catalogue of courses for the different components of Office 365, including Skype for Business, Sites, OneDrive, Office online, Office on iPad, Yammer and OneNote. We can tailor these needs to your business and are happy to deliver on Windows, Mac or iOS. Bespoke courses for your technical team on Office 365. We can help them to learn their way around Office 365 so they are ready to support your users or teach them how to build innovative solutions on Office 365. Delivered by our very own Office 365 MVP.
Training is tied to specific services Yes
Services the training service works with Office 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works If you want to move to Office 365 we can offer the complete service. We will set up your domain, provision and licensing the users, migrate your email from Exchange and hand it over when it’s all up and running.
Setup or migration service is for specific cloud services Yes
List of supported services Office 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Analysis of O365 performance and regular user feedback are gathered for periodic management reporting and review. Periods are set at contract commencement.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Office 365

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 - 15 mins
P2 - 2 hours
P3 - 4 hours
P4 - 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £6.50 to £19.80 per instance per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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