DataVita Cloud - Multi Tenant

The DataVita Cloud is a highly available, resilient, and secure environment, combining world class technologies from Cisco, NetApp and VMware. The highly flexible and scalable solution enables the rapid end-to-end provision of infrastructure and apps, increasing business agility while lowering cost all hosted in our ultra-secure datacentre just outside Glasgow.


  • Enterprise grade technology from Cisco and NetApp
  • All SSD storage
  • Enterprise-Level Security
  • Automate Routine Tasks
  • Enterprise class SLAs of 99.995%
  • 10Gbps internal connectivity
  • Free Internet Breakout
  • Managed MPLS (Per 1Mbps)
  • Leased Line Bandwidth (Per 1Mbps)
  • Hybrid cloud compatible with Microsoft Azure and Amazon AWS


  • Hosted in Uptime Institute Tier III Constructed Facility Datacentre
  • Hosted in Scotland
  • 24/7 Network Operations Centre and Security Operations Centre
  • Avoids large capital investment switching from CapEx to OpEx
  • Free your staff to focus on business critical strategic work
  • Pay as you grow
  • Operating system licences included
  • 100% UK data sovereignty guaranteed
  • Ensure compliance with service management and security standards
  • Security Cleared personnel


£3 to £234 per virtual machine per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10





Service scope

Service scope
Service constraints N/A
System requirements
  • Requires min. 12 Mbps bandwidth
  • X86 operating system and application (non x86 options available)
  • Availability of appropriately skilled customer staff when incidents are managed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 - Response within 15 minutes
Priority 2 - Response within 1 hour
Priority 3 - Response within 4 hours
Priority 4 - Response within 4 hours (business hours only)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing N/a
Onsite support Onsite support
Support levels DataVita's Network Operations Centre (NOC) is fully manned 24x7x365 and our monitoring system will ensure the service is proactively managed and monitored on a 24x7x365 basis.

All customers are allocated a Service Delivery Manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents and provides full monthly service reporting.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All DataVita Services are designed to be simple to use. All customers will receive a welcome pack and an on-boarding checklist.

DataVita will require the customer to nominate an administrative user(s) who will then be able to set up additional users and set privileges. Additional training can be provided on-site or via remote video
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Video
End-of-contract data extraction Virtual machines and Data can be migrated from the environment at contract end and will be deleted from the system once this is completed
End-of-contract process DataVita do not charge for off-boarding as standard. Where reasonable DataVita will support the client exiting the service, exporting virtual machines, and decommissioning resource

Using the service

Using the service
Web browser interface Yes
Using the web interface DataVita's service portal is based on vCloud Director and ServiceNow, which allows customers to fully manage their environment, such as building, editing and removing resource
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Both ServiceNow and VMware have carried out assistive technology testing allowing DataVita to support customers with disabilities and special requirements.
What users can and can't do using the API All actions that can be performed in the GUI can be executed via the API.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
API documentation Yes
API documentation formats PDF
Command line interface No


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources How do you guarantee users aren’t affected by the demand other users are placing on your service?
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Database
  • Files
  • Applications
  • Optional replication to second site for contractual RPO & RTO
Backup controls Backups are configured to the customer's requirements via the self-service portal
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability DataVita operates a 99.995% uptime SLA. If an SLA is missed, the customer will received pre-agreed service credits (SLA's are agreed and determined at the contract negotiation stage as part of the overall solution).
Approach to resilience Primary services are delivered from our Uptime Institute Certified Tier III Constructed Facility. All technology components have been built to be fully resilient, including, compute, storage, network and ISPs
Outage reporting Outage reporting is made available via our online support portal. We also provide email alerting to agreed email addresses if an alert has been triggered on a customer environment

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All management platforms are segregated physically and seperate to production cloud systems and access is strictly limited, conforming to both best practice and security regulation requirements.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NQA
ISO/IEC 27001 accreditation date 31/08/2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The DataVita Mission Statement is set out by the DataVita Senior Managemen
DataVita are committed to providing a secure, reliable and high quality service for our users and our
customers. As part of our companies’ ongoing commitment to providing a professional and high
quality service, the entire management team is aware of its responsibility to maintain the
confidentiality, integrity and availability of the information belonging to us and our customers.
DataVita recognises that a robust approach to risk management and security is essential to protect
our reputation, data, customers and intellectual assets. As part of this commitment, there is a formal
Information Security Management System providing a comprehensive set of policies and standards that are integrated in to operational processes as well as a risk management framework in use
across the business.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is performed for all changes. All Change Management procedures are audited as part of our Information Security accreditations and all change logs are kept and audited as part of this process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach DataVita operates a vulnerability management process where all networks and infrastructures are scanned on a monthly basis to identify known vulnerabilities via SIEM platform. If action is required this will be carried out via our change control process where the criticality and impact is assessed and approved.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All DataVita's infrastructure and services are protected via automated protective monitoring system which monitors system logs and issues warnings about potential compromises. All alerts are automatically logged and processed in our 24x7 Network operations centre
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach DataVita operates an ITIL aligned incident management process with associated procedures for security-related incidents. Incident reports are provided through our self-service portal, with details provided for root cause analysis and remediation steps

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider VMware, Cisco and Netapp
How shared infrastructure is kept separate Available on request

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £3 to £234 per virtual machine per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Details on request


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