Centerprise International Ltd

Centerprise Managed Autopilot Transition Service

The Centerprise Managed Autopilot Transition Service is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. It can also reset, repurpose and recover devices.

Features

  • Windows 10 Autopilot design, delivery & updates
  • Windows 10 application readiness assessment
  • Windows 10 Autopilot support & user guides
  • Intune design and implementation
  • Various O365 & Azure AD Service Configurations

Benefits

  • Reduce the cost associated with on-premises delivery at scale
  • Reduce the risk associated with on-premises delivery at scale
  • Accelerate the adoption of the right technology
  • Evergreen Windows cloud based service
  • Configured Microsoft 365 Environment
  • Accelerate the delivery and benefits of Windows Autopilot
  • Understand your application estate readiness for Windows 10
  • Automatically join devices to Azure Active Directory or Active Directory
  • Auto-enrol devices into MDM services.
  • Restrict the Administrator account creation

Pricing

£18.00 to £25.00 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 6 2 4 7 7 7 8 6 9 0 4 0 2 2

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Planning

Planning service
Yes
How the planning service works
The first stage of any implementation of the Centerprise Managed Autopilot Transition Service is to establish the detailed customer requirements and the current configurations. To facilitate this, the customer may request an initial Implementation meeting with Centerprise Subject Matter Experts. This may also be incorporated with the Centerprise Project Management facility, if required, in a Project Initiation meeting.
In order to ensure the project is delivered on time and in line with the schedule agreed with the customer, Centerprise will follow our standard project approach, which includes appropriate project governance and methodologies that help minimise risk, manage change, and support delivery on time, on budget, and to the required quality. As part of this high-level Statement of Work, Centerprise will produce an outline milestone plan that identifies the key delivery milestones, obligations (roles and responsibilities) and any key dependencies. On contract award, our appointed project manager will work with the Customer and any third-party suppliers to define a detailed project plan and implementation schedule that supports delivery.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Autopilot
  • Windows 10

Training

Training service provided
Yes
How the training service works
End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
Training is tied to specific services
Yes
Services the training service works with
Fully Managed Backup and Recovery Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Whilst there is no specific migration element to the service, but setup of the relevant cloud services does form a part of the service. This includes the design and configuration of Intune, Microsoft 365 and Azure Active Directory environments.

The primary method of deploying an image is at Centerprise, where the image is applied to the device. With preload, the OS is installed and the device is Autopilot-ready when it is powered on at the user’s desk. However, other methods are possible, such as a standalone USB drive or network deployment for device refresh and break–fix scenarios.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Centerprise performs these assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our Service Desk team will provide helpdesk access during the standard hours of 8 am to 6 pm Mon-Fri, allowing issues and requests to be raised via phone or email and progressed in a timely manner. Outside these hours the calls are handled by our out-of-hours team. The standard levels of support for those clients adopting fully managed service with Centerprise will apply: P1 Incidents - 30 mins response and 4-hour resolution P2 Incidents – 30 mins response and 8 hours resolution P3 Incidents – 30 mins response and 1-day resolutions.

We provide tailored service levels of support to our customers from our service desk. Our standard support is covered from 0800 to 1800. All support costs and levels, subject to final agreement post due diligence, and may include onsite attendance if required. The services offered can also include a full capability around ITIL aligned problem and change management, all of which is underpinned by our ISO20000 standards.

Service scope

Service constraints
Service only applies to Microsoft software

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 minute response, 8 hours fix depending on priority (P1-3) Monday-Friday 8:00 to 18:00 UK time, excluding weekends and Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The Service is available 24/7/365, with support provided Monday – Friday 08:00 to 18:00. Out-of-hours support is provided for invocations via a hotline service. This out-of-hours support forms part of the Service and is therefore included within the service charges. The Service Level for Service Availability is 99.9% as a measurement of the total Service Hours. Service Availability is therefore measured by: Service Availability % = ((Service Hours – Service Downtime) / Service Hours) x 100.
The response times for service affecting incidents are determined by the severity level of the incident, as follows: -
Severity 1 (Service Unavailable): Response: 20minute, Resolution: 2 hours.
Severity 2 (Service severely degraded): Response: 1 hour, Resolution: 2 hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£18.00 to £25.00 a user a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.