Sitekit

Health & Care Online Account

Health & Care Online Account gives a citizen an assured online identity he or she can use to transact with health and care services. The citizen has the choice of using a GOV.UK Verify identity, or a social identity (e.g., Facebook, Google, Microsoft) suitably secured through a vouching process.

Features

  • GOV.UK Verify integration
  • Social identity integration
  • Vouching service
  • Federated identity management

Benefits

  • Re-use existing identity tools and technologies
  • Give citizens a choice of how they access services
  • Identify citizens reliably and securely

Pricing

£9000 to £75000 per instance per year

Service documents

G-Cloud 10

662175594582410

Sitekit

Sales and Marketing

0845 299 0900

sales@sitekit.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Maintenance releases: from time to time, maintenance releases of the software will be carried out to d=fix outstanding software faults and maintain compatibility with the current versions of any third-party software used. By default, such maintenance releases will be carried out every three (3) months. This may be varied by mutual agreement.
System requirements
  • GOV.UK Verify on-boarding
  • PDS (Personal Demographics Service) on-boarding
  • Vouching service to support local verification
  • Internet connectivity from the commissioning region's networks

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent on fault level:

1 - severe - within two hours
2 - intermediate - within 24 hours
3 - standard - within 48 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 1 – Critical An error that renders the software inoperative or causes the software to fail catastrophically, or a security breach

1. Issue is immediately assigned to a technician
2. Technician contacts the client within two (2) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within forty-eight (48) hours of receipt

2 – Intermediate An error that affects performance of the software and significantly degrades the agency’s use of the software.

1. Issue is assigned to a technician within 24 (twenty-four) hours of receipt
2. Technician contacts the client within 24 (twenty-four) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within seven (7) days of receipt

3 - Standard An error that affects performance of the software but does not significantly degrade the agency’s use of the software.

1. Issue is assigned to a technician within 48 (forty-eight) hours of receipt
2. Technician contacts the client within 48 (forty-eight) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within the next software release
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1x half-day requirements workshop
1x half-day high-level architecture and envisioning workshop
Simple PoC app to test core user journeys
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction No data is stored by Health & Care Online Account. Health and care data stored by health and care agencies remain the responsibility of those agencies.
End-of-contract process Off-boarding the service does not require any data extraction or removal processes. If an agency terminates the Health & Care Online Account, all server instances and databases will be stopped; an audit log will be provided to the agency.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All web templates built using responsive web design; experience ultimately dependent on user's device, mobile operating system and browser of choice.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API Yes
What users can and can't do using the API Service APIs facilitate the following:

- Patient authentication
- Data sharing and consent management
- Message exchange
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Health & Care Online Account is designed to be commissioned by a regional body - e.g., CCG. CCG branding would then be incorporated throughout.

Customisation is via stylesheets (CSS) so requires a front-end developer of the appropriate skill and authorisation.

Scaling

Scaling
Independence of resources Health & Care Online Account is built on Microsoft's Azure - platform services designed to serve business-critical applications for many millions of users. Uptime is guaranteed by SLAs.

Analytics

Analytics
Service usage metrics Yes
Metrics types The following checks are made on a daily basis:
• Services running correctly
• Applications running correctly
• Security and systems alerting running correctly
• Azure management portal status
• Backups, checking these have completed successfully
Monthly checks:
• Release plan for new versions of services, applications
• Security and support patches
• Service utilisation
• Storage utilisation
• Support issues requiring escalation
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A - no data is stored by the Heath & Care Online Account
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%

Service credits if Sitekit does not meet this level.

Azure services according to Microsoft Azure SLAs:https://azure.microsoft.com/en-gb/support/legal/sla/
Approach to resilience Available on request
Outage reporting Via Microsoft Azure status portal: https://azure.microsoft.com/en-gb/status/ Or additional tooling (e.g., Application Insights: https://azure.microsoft.com/en-gb/services/application-insights/) An agency may commission Sitekit to monitor and report outages on its behalf.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted via username and password.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001 Compliant ISMS
  • ISO 9001:2008 Accredited QMS

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Sitekit maintains an ISO 27001 compliant ISMS (Information Security Management System)
Information security policies and processes All Sitekit staff are required to be aware of and comply with Sitekit's ISO 27001 ISMS (Information Security Management System), which documents Sitekit's security policies. Some policies will apply to all staff; some policies to specific departments or roles. All staff are must alert Sitekit's ISM (Information Security Manager) if they observe a policy breach; all staff are encouraged to alert the ISM if they see an opportunity for policy improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sitekit maintains an ISO27001 compliant configuration and change management process, available on request.

As part of Sitekit's SDL (Secure Development Lifecycle) software components / tooling are assessed for suitability - this is recorded in Sitekit's Application Lifecyle Tool Records Report.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sitekit maintains an ISO27001 compliant vulnerability management process, available on request.

Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place.

Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability.

Sitekit runs frequent training sessions on emerging internet security threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sitekit maintains an ISO27001 compliant protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Incident management type Supplier-defined controls
Incident management approach Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9000 to £75000 per instance per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑