The deployment of iPad or iPhone needs careful planning around how Apple IDs, Volume Purchase Plan and DEP can be used for the project. At Jigsaw24 we can advise on how these processes work and how they can be used to streamline your organisations cloud purchasing and cloud deployment mechanisms.
- Plan deployment projects whilst avoiding issues in operation.
- Best strategy for paid/non-paid App deployment from the cloud
- Develop business as usual processes for App redeployment
- Save Money by never wasting App purchases
- Ensure a successful deployment project.
- Deploy to Apple best practice standards
£700 to £900 per person per day
|Training service provided||Yes|
|How the training service works||Full and bespoke training is available to customer's that choose to have this as part of their package. All training staff are full accredited and have years of experience in both the solution elements and the products that the cloud solution supports.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Moving to cloud services can be daunting prospect. Jigsaw24 are able to walk customers through the migration process and make this transition as smooth and painless as possible.Jigsaw24 have very experienced consultancy and technical staff that are able to work alongside the customer to address any concerns or individual circumstances that may be relevant to the migration.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security testing service||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Jigsaw24 provide a service desk to support our cloud hosting solutions. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts. Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.|
|Service constraints||Support options are flexible depending on the needs and requirements of the customer. Support can range from remote support as required, to full managed solutions with onsite staff in place permanently.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
8.30am-6:00pm, Monday to Friday
Support priority 1-4 basis with response and fix times from 1hr to next business day.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Web chat is offered through the Jigsaw24.com website. Available to all users.|
|Web chat accessibility testing||None, however, web chat functionality is available for assistive technology users.|
Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Apple, Adobe, Jamf, Microsoft|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£700 to £900 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|