Caretower Ltd.

Symantec Cloud Access Security Broker - CASB

Our CASB solution extends your corporate information governance perimeter into public cloud
applications mainly SaaS and increasingly IaaS and PaaS. CASBs provide consistent policy
and governance concurrently across multiple cloud services, for users or devices, and provide
granular visibility into and control over user activities.


  • Independently certified cloud service to secure cloud
  • Multi tenanted roles based access control
  • API and forward proxy integration with cloud
  • User behavior analytics for cloud users
  • Fully integrated DLP data loss prevention technology
  • Open API with federated identity management providers
  • Database of over 20,000 cloud applications
  • Roles based access control
  • Able to scan files in the cloud for malware
  • Able to encrypt files in the cloud


  • Shadow IT assessment and control
  • Information assurance for cloud applications
  • Detect and intercept unusual or fraudulent activities
  • Detect, neutralise, and eliminate malware in cloud platforms
  • Detect and monitor unsanctioned cloud applications and platforms
  • Protection against leaks of confidential information from cloud
  • Encrypt or tokenize structured and unstructured data in cloud
  • Aid investigation of suspicious users and incidents behavior
  • Prevent cloud application lock-in by cloud vendors


£9 to £75 per user per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

6 6 0 9 3 3 4 5 8 5 7 8 6 6 8


Caretower Ltd.

Davide Poli


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None - we can provide commonly supported configurations
System requirements Log data from edge device and/or support cloud service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support reference guide available at
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via web portal
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Support is included in the license cost
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We and our partners fully assist new customers in getting started with the solution via combination of remote and on-site interactions Onsite (paid) and webex (free) based training is available as is a wide variety of user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Excel format
End-of-contract process The service will end and the data will be securely destroyed under Soc2 type II certified processes

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We integrate with MDM providers and provide our own agent to connect mobile users to our
Service interface No
What users can and can't do using the API The CloudSOC API describes the various events that are recorded by CloudSOC applications It supports Basic Authentication using API Keys, which inherit the access privileges of the CloudSOC user who configured them. You can use this feature to limit API keys to specific domains, SaaS services, and CloudSOC apps by creating a CloudSOC admin user specifically to enable the API key, and assigning it an access profile that limits its access. See the CloudSOC Tech Note Using CloudSOC Access Profiles for more information.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Risk rating - an out of the box risk rating is provided for 20,000 cloud applications each with
90 risk metrics this is fully modifiable by clients Policy - the service is designed to apply
security policies across multiple cloud applications such as (but not limited to) Office365,
Box, Salesforce, AWS and Azure the policies are fully customisable User response
templates - the service is active in that it can enforce information assurance policies against
user actions, the response to users is fully customisable DLP definitions - the service
contains a fully functional DLP data loss prevention service this can be modified by the client to reflect their own definitions of sensitive data 3rd party integrations - the service integrates
with a wide variety of IdAM and SIEM products this is fully customisable


Independence of resources The service we provide is fully multi tenanted and based on an AWS environment which
carries many independent accreditations and governed by Soc 2 Type II processes


Service usage metrics Yes
Metrics types Uptime stats are available from SLA's are available from
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Excel format exporting of data is available along with the API
Data export formats CSV
Data import formats Other
Other data import formats
  • Log files can be uploaded via SFTP
  • Tokenised user identities can be uploaded via SAML
  • API integration is available for most main cloud apps

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability for inline services (Gatelets) 99.5% availability for non-inline services (Securelets) As detailed in
Approach to resilience Available on request
Outage reporting Via the public dashboard at

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The service provides full roles based access control
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Data centers SOC 2 type 2 reports or ISO27001 compliant

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Soc2 Type II
Information security policies and processes CISO is responsible for board level governance, policies and procedures flow down
from that office. Security is at the core of our corporate culture as you would expect
from the worlds largest information security company

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on demand (not public knowledge)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on demand (not public knowledge)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on demand (not public knowledge)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on demand (not public knowledge)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9 to £75 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial is the full service for a limited period of time. We can offer free shadowIT risk
assessments identifying what shadowIT is in use in your organisation we also offer free
shadow data risk assessments showing where sensitive data is exposed within your cloud

Service documents

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