Glemnet Ltd

Microsoft Office 365 Services

Microsoft Office 365 is a cloud-based service that offers robust security, reliability, and user productivity. Office 365 includes Microsoft Office 2016, Microsoft SharePoint, OneDrive Skype for Business, Microsoft Teams. Office 365 Security & Compliance is designed to help you manage compliance features across Office 365 for your organisation.

Features

  • Office 365 Real-Time Co-Authoring (Word, Excel, PowerPoint)
  • One Office 365 license covers devices
  • Desktop version of Office 2016 Included in Office 365
  • Office 365 Includes Rights management, data loss prevention, and encryption
  • 50GB email storage Standard in Office 365 Essentials and Premium.
  • 1TB storage & sharing Standard in Office 365 Essentials/Premium.
  • Dedicated Office 365 Team and Service Desk
  • 24/7 Service support for Office 365

Benefits

  • Cost efficiency using Office 365.
  • Office 365 offers Rapid Elasticity and scalability.
  • Backup and Recovery availabe on Office 365.
  • Office 365 Software updates as standard.
  • Office 365 Mobility, work from anywhere and with any device.
  • Office 365 Collaboration and Sharing included.
  • Additional High level Security available on Office 365.
  • Office 365 offers the benefits of Operational Expenditure.

Pricing

£3.80 to £30.50 per user per month

Service documents

G-Cloud 10

660847628828446

Glemnet Ltd

GC 11 Enquiries Team

0208639 0230

GC11@glemnet.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints 5 different options ,
Exchange Online (Plan 1) (Government Pricing)
No Compliance and information protection
No File storage and sharing
No fully installed Office
No Enterprise management
Exchange Online (Plan 2) (Government Pricing)
No File storage and sharing
No fully installed Office
No Enterprise management
Office 365 Enterprise E1 (Government Pricing)
Office 365 Enterprise E3 (Government Pricing)
Office 365 Enterprise E4 (Government Pricing)
Full Detail Visit https://products.office.com/en-gb/government/compare-office-365-government-plans
System requirements Stable broadband connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7 technical support. Average Speed of Answers (ASA) ensures
call and chats will be answered within 120 seconds or less, with an 80
percent success rate of resolving on first contact
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web
Web chat accessibility testing NA
Onsite support Onsite support
Support levels Billing support is provided in English from 9 AM–5 PM Monday–Friday.
Technical support is provided in English 24 hours a day, 7 days a week.
Unrestricted fast, effective onsite support field service technicians. At £250 for the first hour and £100 thereafter per hour.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Standard and Premium on-board : Efficiently set up and on-board organization-wide users with guided walk through from a personal advisor, removing technical hurdles and enabling end-users to use the technology immediately.
Migration Services: Easily move data from one environment to another in Office 365, minimizing downtime and data loss while maintaining legacy file structures.
End User Training: Instruct up to 25 remote users on the functionalities of Office 365 through a remote, web-based meeting tool, delivering a far lower cost than hiring external consultants.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Multi tool applications can be use or Microsoft built in tools
End-of-contract process The Agreement shall continue in force indefinitely, subject to termination in accordance with Clause 20 of our agreement

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Apps offer View, edit, and create documents with the familiar Office interface optimized for mobile phones and tablets.
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing NA
API Yes
What users can and can't do using the API You can create custom solutions that access and interact with all the richness of a user’s Office 365 data—and you can build those solutions across all mobile, web, and desktop platforms. The new Office 365 APIs enable you to provide access to Office 365 data, including their mail, calendars, contacts, files, and folders. All right from within your app itself.

Whether you're building web applications using .NET, PHP, Java, Python, or Ruby on Rails, or creating apps for Windows 8, Universal Apps, iOS, Android, or on another device platform. It's your choice.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Admin - Customize the Office 365 theme for your organization
Integration with MS Flow
Users - Change your Office 365 start app, Limited flow integration. IE sync of Dropbox and onedrive

Scaling

Scaling
Independence of resources Microsoft stored and process your data in various data center around the world which offer agility and prevents over subscribing to any particular region. Microsoft performs any such transfer of Customer Data to any such country and to store and process Customer Data in order to provide the Self-Service Online Services. Microsoft abides by the EU Safe Harbor and the Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union, the European Economic Area, and Switzerland.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold IngramMicro

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach You export items by creating a .pst file, which is an Outlook Data File that contains your messages and other Outlook items and is saved on your computer. Glemnet will assist with this services in accordance with our Services contract changes
Data export formats
  • CSV
  • Other
Other data export formats
  • Pst
  • Ftp
Data import formats
  • CSV
  • Other
Other data import formats PST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Office 365 uses service-side technologies that encrypt customer data at rest and in transit. For customer data at rest, Office 365 uses volume-level and file-level encryption. For customer data in transit, Office 365 uses multiple encryption technologies for communications between datacenters and between clients and servers, such as Transport Layer Security (TLS) and Internet Protocol Security (IPsec). Office 365 also includes customer-managed encryption features. Customer data stored within Office 365 is protected in all configurations. Validation of Microsoft cryptographic policy and its enforcement is independently verified through multiple third-party auditors.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Office 365 uses service-side technologies that encrypt customer data at rest and in transit. For customer data at rest, Office 365 uses volume-level and file-level encryption. For customer data in transit, Office 365 uses multiple encryption technologies for communications between datacenters and between clients and servers, such as Transport Layer Security (TLS) and Internet Protocol Security (IPsec). Office 365 also includes customer-managed encryption features. Customer data stored within Office 365 is protected in all configurations. Validation of Microsoft cryptographic policy and its enforcement is independently verified through multiple third-party auditors.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% SLA
Approach to resilience https://docs.microsoft.com/en-us/azure/architecture/resiliency/
Outage reporting Monitoring Office 365 Connectivity

Getting notified of new Office 365 endpoints

If you're managing Office 365 endpoints, you'll want to receive notifications when we publish new endpoints, you can subscribe to our RSS feed using your favorite RSS reader. Here is how to subscribe via Outlook or you can have the RSS feed updates emailed to you.

Use System Center to Monitor Office 365

If you're using Microsoft System Center, you can download the System Center Management Pack for Office 365 to begin monitoring Office 365 today. For more detailed guidance, please see the management pack operations guide or this blog post Office365 Monitoring using System Centre Operations Manager

Monitoring the health of Azure ExpressRoute

If you are connecting to Office 365 using Azure ExpressRoute for Office 365, you'll want to ensure that you're using both the Office 365 Service Health Dashboard as well as the Azure Reducing troubleshooting time with Azure Resource health

Using Azure AD Connect Health with AD FS

If you're using AD FS for Single Sign-On with Office 365, you'll want to begin using Azure AD Connect Health to monitor your AD FS infrastructure.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels https://support.office.com/en-gb/article/Security-and-Compliance-in-Office-365-for-business-Admin-Help-7fe448f7-49bd-4d3e-919d-0a6d1cf675bb?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
ISO/IEC 27001 accreditation date https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
What the ISO/IEC 27001 doesn’t cover https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
ISO 28000:2007 accreditation date Current
What the ISO 28000:2007 doesn’t cover https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications https://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes https://support.office.com/en-gb/article/Data-governance-in-the-Office-365-Security-Compliance-Center-5fe09846-41b6-4168-9c48-2eb491b69dc2?ui=en-US&rs=en-GB&ad=GB

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach https://support.office.com/en-gb/article/Management-tools-for-Office-365-8e715d2a-c20e-492b-a9cb-60f3708f9241?ui=en-US&rs=en-GB&ad=GB
Vulnerability management type Undisclosed
Vulnerability management approach https://support.office.com/en-gb/article/Management-tools-for-Office-365-8e715d2a-c20e-492b-a9cb-60f3708f9241?ui=en-US&rs=en-GB&ad=GB
Protective monitoring type Undisclosed
Protective monitoring approach https://support.office.com/en-gb/article/Security-and-Compliance-in-Office-365-for-business-Admin-Help-7fe448f7-49bd-4d3e-919d-0a6d1cf675bb?ui=en-US&rs=en-GB&ad=GB
Incident management type Undisclosed
Incident management approach https://support.office.com/en-gb/article/Security-and-Compliance-in-Office-365-for-business-Admin-Help-7fe448f7-49bd-4d3e-919d-0a6d1cf675bb?ui=en-US&rs=en-GB&ad=GB

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other

Pricing

Pricing
Price £3.80 to £30.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Office 365 trial includes
Installed Office 2016 of Word, Excel, PowerPoint, Outlook, and more.Installation on up to 5 PCs or Macs.
Office mobile apps on up to 5 tablets and 5 phones.
1 TB of OneDrive cloud storage per user, for up to 5 users.
Link to free trial https://products.office.com/en-gb/try

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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