Microsoft Dynamics 365 for CRM - for Local Government
This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Local Government including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems.
The service is fully defined in the specification available on request.
- Microsoft Dynamics 365 CRM provides integrated front office system
- Microsoft Dynamics 365 CRM Repeatable and guaranteed implementation service
- Optional integrations to other systems inc. telephony/contact centre
- Easily extended to include mobile Field Service with Scheduling
- Microsoft Dynamics 365 CRM Case Management includes workflow and SLAs
- Microsoft Dynamics 365 CRM Project Services Automation
- Microsoft Dynamics 365 CRM Sales support
- Dynamics 365 CRM provides Single source of the truth
- Dynamics 365 CRM Improves decision making through better Management Information
- Dynamics 365 CRM Reduces cost from multiple departmental applications
- Dynamics 365 CRM Improves effectiveness
- Dynamics 365 CRM Improves efficency
- Provides a platform for subsequent extension