Questionmark Computing Ltd

Questionmark OnDemand

The OnDemand service is an online assessment platform that provides the ability to author, deliver and report on assessments (tests, quizzes, surveys and exams) for training, certification, competency measurement, compliance and similar reasons.


  • Comprehensive item banking with easy search functionality
  • Deliver via browser, secure browser, mobile devices or paper
  • Robust reporting and analytics suite
  • Collaborative authoring environment complete with version tracking and roll-back features
  • Deliver to different devices, from laptop to tablet to smartphone
  • Accessbility features such as text sizing and contrast controls
  • Flexible support plans across a global network
  • Available in 36 different languages
  • Scalable, flexible solution with rapid deployment
  • 99.9%+ Uptime


  • Simple to filter item bank and order large banks easily
  • Author once, deliver to multiple devices simultaneously
  • Instant reporting feedback for quick analysis
  • Tracking changes to questions means everything can be monitored
  • Blended delivery allows mobile/onsite workers to still take assessments
  • User control to make assessment experience as comfortable as possible
  • Real time support available
  • Adaptable interface depending on users language of choice
  • Solution flexible to your needs, not a fixed size
  • Real time technological updates throughout licence


£3738 per licence per year

  • Free trial available

Service documents

G-Cloud 9


Questionmark Computing Ltd

John Kleeman


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Must have internet access as browser based, no offline delivery
System requirements
  • Must be used in online browser
  • Not accessible in Internet Explorer 7 or 8

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our Tech support team endeavours to respond to questions as quickly as possible. In peak times this can vary, however questions are usually responded to between 1-3 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible through the public side of the website, anybody can ask questions of the team, not only a customer.
Web chat accessibility testing Information available upon request
Onsite support Onsite support
Support levels The support level that comes packaged with OnDemand at no extra cost includes email, phone and chat support for a number of different designated contacts within a clients company. There is a designated technical support representative, regular updates if issues occur as per SLA, can schedule time with a technical service engineer. Questionmark has a dedicated technical services rep available for consulting at an added cost.

24/5 and 24/7 Support plans are also available. Pricing is available for this on request
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Work with a Questionmark expert to design and deliver an onsite, hands-on training course that will help your organization get the most out of Questionmark OnDemand. Potential topics include:
Authoring assessments using Questionmark Authoring Manager
Using participant management scheduling features
Understanding and using Questionmark's blended delivery options
Generate reports based on assessment results using Questionmark Enterprise Reporter and Questionmark Analytics

Participants are challenged to execute assessment development tasks using the software. Exercise materials are provided, but participants are encouraged to bring their own assessment content to the course and may substitute their own projects for the classroom exercises, where applicable.
Course modules may be comprised of multiple activities, with different activities designed for motivation, comprehension, practice, and application. The exercises can be crafted with your input to reflect authentic assessment-related tasks and contexts.

There is also a large array of documentation and advice available on the Questionmark website, as well as a dedicated account manager available for any questions that may occur
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There are a variety of export capabilities within the software and Questionmark can also provides an export in a standard format at the end of contract.
End-of-contract process If the customer chooses not to renew and decides to terminate their use of Questionmark OnDemand, an export of data in a standard format can be made available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Very little difference in mobile service and desktop service. OnDemand adapts itself to fit the screen size required, with all elements of the portal still easily accessible on screen
Accessibility standards WCAG 2.0 A
Accessibility testing Testing with Jaws and other systems
What users can and can't do using the API The Questionmark Web Integration Services environment (QMWISe) is a system that allows developers to control their usage of OnDemand from an outside application using web services. A QMWISe developer has a single environment within which to access the OnDemand shared repository to read, add or manipulate information and use the standard entry points to OnDemand.
QMWISe could be used to:
Integrate OnDemand with a Learning Management System (LMS)
Build a new system using OnDemand to provide some core functionality
Create an addition to OnDemand to meet local needs

Much more information is available on our website if you search for API
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Questionmark OnDemand can be customised for a variety of needs. The template can be altered graphically to reflect the company using OnDemand, and there are a multitude of reporting and analytics that are customisable through OData and APIs


Independence of resources Questionmark uses redundant load balancers to ensure the availability of their OnDemand service. Additionally, OnDemand service resources are monitored, and dynamically allotted as needed.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export Questions, Topics and Assessments though an Excel format. Users can export results and reporting through Excel, Word, or PDF formats.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Firewall, Antivirus, Intrusion Prevention System. Additionally, the OnDemand service is hosted in a data centre isolated from Questionmark's internal systems.

Availability and resilience

Availability and resilience
Guaranteed availability Using all the systems and security we have in place, we target a 99.9% uptime of Questionmark OnDemand.

More details are available on request.
Approach to resilience Available on Request
Outage reporting Questionmark provides notification of service outages via email notifications. Additionally, the status of the OnDemand service is available at

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Questionmark uses Role Based Access Controls to enforce the rule of least privilege.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 28/06/2017
What the ISO/IEC 27001 doesn’t cover Our scope is broad and covers all our operations under G-Cloud. See certificate at
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Questionmark follows the ISO 27001 standard
Information security policies and processes Questionmark information security policies and procedures follow the ISO 27001 standard.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All releases are tested in a development setup, then moved to staging and tested there before being moved to production. There is an automated deployment mechanism with sign-off at each stage. Further information is available in our description of Questionmark security, available under NDA
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Questionmark triages vulnerabilities and remediates them in a timeline based on risk. Additionally, the Questionmark Security Team monitors supplier and industry security feeds for security issues in system software. These issues are triaged for applicability and severity then tested, patches or remediation’s are applied immediately or within the monthly release cycle, based on risk.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Questionmark's OnDemand service is monitored 24/7 by the data centres Network Operations Centre.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Questionmark maintains a robust Security Incident Response Plan to address all potential security incidents.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3738 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial When applying for a free trial you will be contacted by our team briefly, and set you up with a zone meeting your requirements. This usually lasts for 30 days unless extenuating circumstances.


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