Appt-Health

Appt - Intelligent Appointment Booking

Appt is a cloud based application that revolutionises the way your practice runs 'call and recall'. We combine automated workflows with accessible digital technology (including SMS, email and voice calls) to save your practice money and maximise your income from targets like QOF.

Features

  • Automated call and recall management
  • SMS appointment management
  • Automated voice (IVR) appointment management
  • Target achievement dashboard
  • Manage multiple practice users

Benefits

  • Increase the achievement of NHS targets (QOF etc)
  • Maximise practice income
  • Improve patient engagement
  • Reduce health inequalities
  • Empower patients to better manage their healthcare
  • Track real time target achievement

Pricing

£200 per licence per month

Service documents

G-Cloud 10

659766547999638

Appt-Health

Hector Smethurst

07817875431

hector@appt-health.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Patient administration systems (PAS)
Cloud deployment model Private cloud
Service constraints N/A
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hour response, Monday - Friday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Email and phone support. In-person support is available at an hourly cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite and in-person user onboarding and training to new users and provide comprehensive user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All user data is exportable as .xml files.
End-of-contract process At the end of a contract user data is returned to the user, our database is erased of user data and user accounts are disabled.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources Users are given their own environment that scales with demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Appointment booking rates.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Through the platform.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Email address/password restrictions.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications IG Toolkit

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards IG Toolkit
Information security policies and processes Internally developed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the standards set by the IG Toolkit.
Vulnerability management type Undisclosed
Vulnerability management approach We follow the standards set by the IG Toolkit.
Protective monitoring type Undisclosed
Protective monitoring approach We follow the standards set by the IG Toolkit.
Incident management type Undisclosed
Incident management approach We follow the standards set by the IG Toolkit.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £200 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑