Contino

Virtual Contact Centres with Amazon Connect

Contino can help stand up Amazon Connect capability to enable contact-centre agents to work from home with little more than an internet connection, supported browser and USB headset; but also support in the infrastructure, data and process flow changes required for a digital customer engagement capability.

Features

  • Business Continuity & Remote Working capability
  • Contact​ C​entre​ E​xcellence​ - CRM integration, Omnichannel, Chatbot, Automation
  • Cognitive​ C​X​ &​ ​D​ata​-D​riven​ ​Engagement​ - proactive customer engagement
  • Automated data pipelines & Integration to data resources
  • Handling of requests via chatbots (Amazon Lex) & NLP services
  • Visibility of technical maturity against other organisations
  • Actionable roadmap for improving maturity

Benefits

  • Adoption of industry best practices to drive efficiency and quality
  • Using infrastructure as code for consistent environments on demand
  • Using containers to make software more portable and scalable
  • Automated continuous delivery pipelines
  • Visibility of technical maturity and actionable roadmap for improving maturity
  • Upskilling, coaching and education for new tools and approaches
  • Flexible access to experienced partner for both advisory and delivery

Pricing

£4,100 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.tracey@contino.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 5 9 3 2 1 3 8 6 9 3 8 2 2 9

Contact

Contino Dave Tracey
Telephone: 07917554576
Email: dave.tracey@contino.io

Planning

Planning service
Yes
How the planning service works
Working alongside your engineering teams, we will help design and deliver your target service platform within the bounds of our current managed service offering. The deployment platform, supported and maintained by Contino, will then be made available to your engineering teams as part of your IT asset ecosystem.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Working alongside your engineering teams, we will help design and deliver your target service platform within the bounds of our current managed service offering. The deployment platform, supported and maintained by Contino, will then be made available to your engineering teams as part of your IT asset ecosystem.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Not to our knowledge but we would welcome the opportunity to explore further with any potential buyers.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Where required, support can be provided during delivery to be defined and agreed with the buyer and delivery team.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£4,100 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.tracey@contino.io. Tell them what format you need. It will help if you say what assistive technology you use.