TERMINALFOUR

TERMINALFOUR - Web Content Management System (CMS) & Digital Engagement Solution

Our Web Content Management System (WCMS), Online Forms and Digital Marketing / Engagement Solution, enables organisations to deliver multi-lingual information and on-line services through websites, mobile, portals and intranets. TERMINALFOUR provides our solution to Universities, Colleges and government organisations throughout the world.

Features

  • Web Content Management System
  • Online Form Builder
  • Data Integration & Open Data
  • Website Management
  • Intranet Portals
  • Analytics Dashboards
  • Content Personalisation
  • Workflow
  • Single Sign-On
  • Online Marketing, Automation

Benefits

  • Publish content to websites, intranets, portals and extranets
  • Quickly publish and manage responsive websites
  • Publish and manage secure online forms with workflows
  • Deliver content to multiple devices and channels
  • Increase online enagement by delivering personalised content
  • Version control all changes and implement web governance features
  • Enable online payments
  • Deliver online portals with personalised content
  • Strong content management features

Pricing

£1071 to £5371 per instance per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

658794309233230

TERMINALFOUR

Susan Dunne

01753 542 234

tenders@terminalfour.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Licensed based on volume of content or number of concurrent users.
System requirements No additional requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Maximum within 2 hours, usually with 30 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels include:
24/7 Monitoring (included as standard)
Application Support (office hours included as standard)
Onsite Support & Consultancy (based on daily rates)
Account Management (included as standard)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a full engagement called Sure Start which includes full configuration and setup. There are different sized "Sure Start" packages depending on the scale of your project.

Training is also provided onsite or remotely. Full user documentation is available as well as training materials.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data may be exported from TERMINALFOUR in a variety of formats including HTML, Json, XML and CSV etc. From an overall expert point of view, TERMINALFOUR packages lets you import, export and repeat. This functionality lets you easily export pages, content blocks, dynamic objects, code blocks etc in a zipped formatted and import that package into the same or a different TERMINALFOUR instance or indeed an alternative WCMS.
End-of-contract process Data can be exported from the software by a client through the admin interface.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None other than responsive interface design
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We conduct technical testing but also user testing using screen reader technology.
API Yes
What users can and can't do using the API RestFul JSON Web Services API with 100% coverage, no limitations.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Additional code can be deployed and extensions deployed using Javascript, PHP or .NET.

Scaling

Scaling
Independence of resources Depending on the service purchased auto scaling can be configured. TERMINALFOUR's deployment model also means that website traffic will not impact the management interface (or the other way around).

Analytics

Analytics
Service usage metrics Yes
Metrics types Internal reports showing user usage, content editing activity as well as other web governance reports.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Within the product there is a data export feature which allows for the exporting of data to XML. It is also possible to export specific content to JSON, CSV, HTML or other text based formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • JSON
  • HTML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • HTML
  • Database

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Depending on service purchased (number of instances) 99.9%, 99.99%, 99.995% or 99.999% uptime SLAs are provided for either the web servers or application servers.
Approach to resilience Available upon request.
Outage reporting Email and alerts through our service desk product.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Using username/password or single sign-on.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BM Trada
ISO/IEC 27001 accreditation date 20 Oct 2015 (first accredited)
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Information Security and data protection brings supreme importance to data for organisations globally. Business who are accredited to this standard are safeguarding both their client and company data against potential threats. By integrating a robust information security management system(ISMS), TERMINALFOUR is ensuring that the quality, safety, service and product reliability of your organization has been safeguarded to the highest level.

All TERMINALFOUR employees are required to report anything that has the potential to be a risk to our ISMS manager via our ticketing system. It is his responsibility to action, investigate and where required mitigate the risk.

TERMINALFOUR has 30 policies spanning all aspects of our activities including patch management, customer data protection, encryption, supplier relationships and physical access controls.

As an ISO 27001 accredited organisation we must ensure and provide evidence that we have the correct policies in place and that they are followed. To ensure our compliance we conduct internal audits across all policies, have regular ISMS updates as part of our quarterly update sessions and a monthly ISMS update email is sent to all employees.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All server and application changes are version controlled and managed through a change management process. Our change management process is controlled through our ISO 27001 processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach TERMINALFOUR has a dedicated Incident Response process to respond to and document security incidents. The process enables TERMINALFOUR to react quickly to security events and help protect customer data and network uptime.

Incident Discovery- TERMINALFOUR proactively monitors various security incident reporting channels. Reports are assessed by our hosting/client support team and issues are escalated.

Incident Reporting- Any/suspected security weaknesses in systems/services are required to be noted. Once the incident or security event is noted management ensure a quick, effective, and orderly response. Security breaches are treated as a number one priority and actioned immediately inline with our ISO 27001 processes
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach TERMINALFOUR has a dedicated ISO27001 Policy to respond to/document any potential compromises. The process enables TERMINALFOUR to react quickly to compromising situations. Our support center monitors both server health and security, 24/7.

Incident Discovery- TERMINALFOUR proactively monitors Security Information and Event Monitoring channels. Reports are assessed by our hosting/client support team and issues are escalated.

Incident Reporting- Any security weaknesses in systems or services are required to be noted. Once the incident/security event is noted management ensure a quick, effective, and orderly response. Incidents are treated as a number one priority and actioned immediately inline with our ISO 27001 processes.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach TERMINALFOURs client support department has pre-defined processes in place to cover every aspect of their role under ISO 9001 and ISO27001.

Clients can report incidents to TERMINALFOUR though our client support channels. The incident is then actioned, investigated or escalated as required.

Incident reports depend on the type of incident, for example if users are reporting a general incident or a security incident. TERMINALFOUR has ISO 9001 and ISO27001 processes in place to ensure all reported incidents and incident reports are handled quickly and efficiently.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Joint Academic Network (JANET)

Pricing

Pricing
Price £1071 to £5371 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Our Sandbox is a fully featured version of TERMINALFOUR designed to allow users evaluate features and functionality. Its provided pre-populated with content/examples to help users with testing. Custom-content or configuration can be setup for specific client test requirements. The duration of the sandbox is pre-agreed to cover the evaluation period.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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