Telefonica UK Limited

O2 Wifi

O2 Wifi is a fully managed public wifi solution that’s free to end-users, open to all and simple to use, enabling direct engagement and communication with citizens, driving footfall and increasing productive dwell-time. Providing an open community of users, it also benefits the venue-partner by generating rich customer behaviour insights.


  • One-Step Registration , with no user names and passwords required
  • Ability to deploy Wifi as greenfield or over existing infrastructure
  • Branded webpages that enable engage with your customers
  • Content Filtering and Bandwidth management, provided as standard
  • Fast reliable and Secure
  • Diverse venue-base, helping to build a large user community
  • Scalable, and delivered through strong partnerships across variety of venues
  • Service based on Cisco and Cisco Access-Point and switch vendors
  • For Meraki, Layer-7 Application Traffic-Shaping can prioritize business critical apps
  • Fully compatible with Wifi-Calling. Supports Cisco-Apple Fast-Lane optimization initiative


  • Free Wifi gives immediate access to 14,000+ O2 Wifi hotspots
  • Become part of O2 (25million+users) irrespective of service-provider
  • Provides valuable in-depth data analytics of users within your venue
  • Can be used for both Corporate and Guest connectivity
  • Does not eat into data allowance on your mobile allowance
  • Potential to use as 3G/ 4G backup to primary WAN
  • Gateway into other O2 services- UC, SIP, Cloud services MDM
  • Cloud app and traffic prioritisation, delivered alongside O2 office-Wifi
  • Footfall and reliable zone reporting on venue usage and utilisation


£48.91 an instance a month

Service documents

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G-Cloud 12

Service ID

6 5 8 7 8 6 9 4 3 4 3 5 5 1 0


Telefonica UK Limited Steve Smith
Telephone: 07834 571216

Service scope

Service constraints
System requirements

User support

Email or online ticketing support
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing
Not applicable
Onsite support
Onsite support
Support levels
O2 Wifi proactively monitor the following services across the customer venues 24/7, 365 days notably- Core network, Servers, Network components, Connectivity & Availability
Core Network Service Levels:
P1 Major – 6hrs
P2 Medium – 12hrs
P3 Low – 5 days
Hardware, Router, AP, Cabling 24hrs – 8am to 8pm.
Support available to third parties

Onboarding and offboarding

Getting started
Users click on O2 Wifi SSID and open a browser, the user fills a form on the welcome page. A text with a user code is then sent to the mobile number provided by the user. Once the user is verified they get access every time they connect to O2Wifi.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable to the service
End-of-contract process
Please refer to Service Definition documentation

Using the service

Web browser interface
Using the web interface
Non applicable
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Through a URL, using credentials with optional 2FA.
Web interface accessibility testing
What users can and can't do using the API
Registration API - Push
Provides you with registration data in real time as the user signs-up
Allows you to pull a list of marketing Opt ins for a given day
Session API - Subscription API.
Raw session data, “start” (arrive at venue), “interim” (dwell) and “stop”) (leave venue) for opted-in users.
Dataset API
Allows filtering of session data. Insights API - Reporting
You can obtain summary reports of usage e.g. devices, connection duration etc.
API automation tools
  • Ansible
  • Other
Other API automation tools
  • Subscription APIs require access token from OAuth 2.0 Identity
  • Obtained using credentials provided during the onboarding process.
  • Token must be included in an Authorization HTTP header
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • PDF
Command line interface


Scaling available
Scaling type
Independence of resources
There's a 10GB monthly usage allowance. If you use more than 10GB in any month, we may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity don't immediately decrease after the warning, we may reduce the quality of your Service for the rest of that month or permanently, suspend or terminate your Service.
Usage notifications
Usage reporting
  • Email
  • SMS


Infrastructure or application metrics
Metrics types
  • Network
  • Other
Other metrics
  • Monthly Service Reports to the customer are produced
  • Based upon the system availability KPIs
  • Service Performance Summary Report
  • Service Desk Report
  • Incident Summary Report
  • Problem Management Report
  • Root Cause Analysis for Priority 1 and major Incidents.
  • Root Cause Bulletin
  • Install, Move, Add and Change (IMAC) Delivery and Order Summary
  • Service Performance (against Service Level Agreement targets) and more
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Physical access controls at data centre. Encryption of physical media.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
What’s backed up
All key functional service components including databases
Backup controls
The back ups are automated and performed on a regular basis
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
O2 Wifi services are physically separated from the buyer's network
Data protection within supplier network
Other protection within supplier network
Private WAN service

We comply to data protection regulations including the Data Protection Act (DP)

Availability and resilience

Guaranteed availability
Availability is dependent on Local site infrastructure, connectivity and the Core Network. The guaranteed availability will be based on the specific combination selected for the customer.
Approach to resilience
We have full resilience across all aspects of the Core network. This includes resilience within the Data Centres, across the Data Centres and connectivity in and out of the Data Centres.
Outage reporting
Any service outage is communicated via our Service Desk through our case management tool which is Service Now. For every incident ticket that is raised related to yourselves will mean you receive an e-mail when the case is opened, updated, resolved and closed.

Identity and authentication

User authentication
Other user authentication
In order to use the O2 Wifi service, users will go through a simple, one off registration process. Once registered the device MAC address is ued to authenticate the device onto the service.
Access restrictions in management interfaces and support channels
Non applicable - we do not provide access to management interfaces as part of the standard service.
Access restriction testing frequency
Management access authentication
Description of management access authentication
Not applicable to the service
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All relevant areas covered
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • ISO27001
  • BS EN ISO 14001:2004
  • ISO 22301:2012
  • OFCOM Metering and Billing Direction

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
O2 has its own information security policy based on ISO27001. We have well developed internal processes for handling security events. We have security teams dedicated to specific areas. The business is audited by external auditors to ensure compliance with the standards we adhere to.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
A Change Advisory Board meeting is held to discuss the change. Any risks or conflicts with other changes are highlighted. Testing and roll back procedures are discussed.
Only once authorisation has been granted can the work take place.
The change management ticket is updated and closed with the outcome noted.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our process which starts with hardening the equipment to reduce the likelihood of some vulnerabilities. For this we use CIS benchmarks for server and network equipment build. We also use OWASP for web applications We scan our hosts and networks with Qualys. We operate an internal CERT function and receive alerts from multiple sources. We carry out regular PENetration. We carry out an impact assessment. We remediate the issues, following a formal change-control process, within defined timescales. If an issue cannot be remediated, the risk owner can raise an exemption. Regular governance meetings are held to discuss risk register items.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We aim for gpg13 best practice.

We log centrally to the O2 instance of Arcsight SIEM. Alerts on events are recorded as tickets, escalated to the correct team and investigated.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
O2 UK have a CERT (Computer Emergency Response) team. They are a defined part of our wider Incident handling processes, and Cyber type Incidents are escalated to them via defined process steps. They have close links with technical and legal people as well a senior management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Not applicable as the end users do not directly connect to the virtualisation environment.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
ISO 14001 certified with published Carbon Footprint information


£48.91 an instance a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.