My1Login Ltd.

My1Login Enterprise Identity Management Solution

My1Login’s Identity & Access Management (IAM) solution enables organisations to manage access to applications for internal and external users. My1Login's a wholly UK-Based Identity Provider offering Single Sign-On (SSO) to Web, Mobile and Thick-Client, Legacy Applications, Privileged Password Management, User Provisioning, Self-Service Password Reset, Multi-Factor Authentication and Reporting underpinning compliance.

Features

  • Single Sign-On for Web, Mobile and Thick-Client, Legacy Desktop
  • UK-Based Identity Provider
  • Application Auto-Discovery & Integration To Identify/Manage Shadow IT
  • Alerts IT of Unknown Web Apps Being Used
  • Automatic Password Updates for Target Apps
  • Privileged Password Manager
  • Active Directory Self-Service Password Reset
  • Multi-Factor Authentication
  • Client-Side Encryption
  • Integration of Target Apps With and Without Connectors

Benefits

  • Eliminates Password-Related Data Breach Risks
  • Improves End-User Productivity
  • Significant Reduction in IT Admin Effort
  • Audit Trail of User Access to Applications
  • AES-256 Encryption Satisfies PCI
  • Evidence Role-Based Access Control for Applications
  • Eliminate Helpdesk Calls for Password Resets
  • GDPR-Readiness
  • Measure and Cancel Unused Software Licences
  • Immediately Cease User Access to Applications

Pricing

£0.33 to £5.10 per person per month

  • Education pricing available

Service documents

G-Cloud 11

657782369078950

My1Login Ltd.

Norman Begg

0141 427 0454

norman@my1login.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to My1Login is a standalone Identity & Access Management Solution.

My1Login can also integrate with Active Directory to provide Single Sign-On for web, mobile and thick-client legacy apps. Additionally, My1Login can provide Active Directory Self-Service Password Reset.
Cloud deployment model Public cloud
Service constraints Maintenance windows: Planned maintenance for a maximum of 15 minutes per month outside of normal UK working hours shall be permitted subject to 7 days notice being provided.
System requirements
  • Legacy / Desktop integration requires Windows 7 or later
  • Active Directory integration requires .Net 4.5 or later
  • Active Directory Integration requires Windows Server 2008 or later

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One hour within normal working hours. 5 hours outside of normal working hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Used an external testing agency (usertesting.com) to undertake testing of our web chat with an assistive technology user.
Onsite support Onsite support
Support levels Support. Cost: included in any subscription
• 24 x 7 support by phone and email
• Unlimited online customer support
• On-site support as required
• Technical account manager and cloud support engineer included
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding into My1Login can be achieved by installing the My1Login Active Directory Connector which synchronises information with the My1Login service. Additionally, My1Login can provide on-site support in the on-boarding process for larger deployments. Full documentation and web conference/screensharing support is provided by My1Login to assist with onboarding. On-site training can also be arranged if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction This service is provided by My1Login on request.
End-of-contract process There are no exit charges associated with end the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is a lightweight version of the desktop service, focused on enabling users to securely authenticate with applications.
Accessibility standards WCAG 2.1 A
Accessibility testing Used an external testing agency (usertesting.com) to undertake testing of our web application with an assistive technology user.
API No
Customisation available Yes
Description of customisation The name of the service can be customised to a customer's requirements, and a customer logo may be added to their portal.

The customers supply the name and logo image to My1Login and My1Login applies these settings.

Administrative Users have the rights to customise.

Scaling

Scaling
Independence of resources My1Login's service infrastructure is capable of scaling both horizontally (number of servers) and vertically (capability of each server).

Our service infrastructure is configured to automatically scale horizontally based upon demand.

The server load is monitored and if frequent scaling is observed the capacity of each scaleable unit (server) is increased.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full audit trail of user activity and summary dashboard.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports may be exported from the My1Login Administration Web Interface.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Critical data also client-side encrypted by AES-256 prior to transmission.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Critical customer data client-side encrypted by AES-256 prior to transmission. Cannot to decrypted within the My1Login infrastructure.

Availability and resilience

Availability and resilience
Guaranteed availability My1Login will make every reasonable effort to ensure maximum availability of the cloud service. My1Login’s high-availability infrastructure operates at 99.9% availability.

Incidents are reported by the Customer to the My1Login support team using the following channels:

Email: support@my1login.com
Telephone: 0800 044 3091
Online: www.my1login.com

Service Levels for Incident Reporting

Incident Reporting by telephone and email: 24 x 7.

Category: Major Incident
Description: All users are unable to access the Service all of the time
Response Time: 1 hour
Resolution Timescale: 2 hours

Category: High
Description: Some users are unable to access the service all of the time
Response Time: 1 hour
Resolution Timescale: 4 working hours

Category: Medium
Description: Some users are unable to access the service some of the time
Response Time: 1 hour
Resolution Timescale: 1 working day

Category: Low
Description: Does not affect access to the Service
Response Time: 1 hour
Resolution Timescale: 5 working days

For the purposes of this SLA My1Login awards the customer, by way of compensation, with credit equal to 1% of the annual licence fee for a full day of lost service, subject to maximum of 5% of annual licence fee.
Approach to resilience My1Login's datacentre is managed by Microsoft Azure and is hosted in TIA-942 Tier 4 Data-centres. Backup, disaster recovery and resilience plans are in place. Data-centre is firewall protected and located within a 24/7 infrastructure and network monitoring, geo-redundancy and backup is provided.
Outage reporting Public report on the My1Login website. Email alerts for critical outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Active Directory integration, transparently for users within a corporate network, by AD credentials for off-site users.
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is to named members of staff only.

Authorised users have to log in to the system to access such information.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 10/4/2018
What the ISO/IEC 27001 doesn’t cover Office administration functions are not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 15/02/2019
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None.
PCI certification Yes
Who accredited the PCI DSS certification Self-Accredited
PCI DSS accreditation date 8/5/2019
What the PCI DSS doesn’t cover Card-present (face-to-face) is not included in the PCI DSS certification. My1Login do not carry out face-to-face card payments.
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • Member of the UK Access Management Federation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Our security policies and processes are ISO27001 compliant, covering security controls A5 through A18. The policies and processes are audited internally and externally as part of our compliance process.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Components are reviewed whenever change requests are received that affect them. The components are tracked via our issue / change tracking system.

Changes are reviewed for security impact prior to being approved for design, after design prior to implementation and after implementation in testing.

Assessments are carried out by senior technical staff and at developer workshops.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is approached in layers: Qualys weekly reports identify known vulnerability issues raised during the past week, static analysis of the code base is used to pre-empt bad practice and known issues. Staging and live systems are scanned using Qualys products. Live systems are subjected to regular internal and 3rd party penetration testing.

Issues are triaged, critical vulnerabilities are patched within 24 hours. Non-critical issues are addressed either within 5 days or as part of our regular monthly release cycle.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We employ intrusion and change detection systems on our infrastructure which alerts staff on potential issues. Potential compromises are triaged and responded to in a suitable timeframe. Some attacks are automatically handled (e.g. IP addresses blocked). If an alert implied a compromise the affected systems would be immediately reviewed and all credentials changed as a precaution. If there was evidence of a data compromise potentially affected customers would be notified.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Any incidents are reported by staff or users to our helpdesk.

The helpdesk follow a triage and escalation process to manage the incident.

Incident reports are retrieved from our issue tracker system.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.33 to £5.10 per person per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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