L3C Limited

Intelligent Document Analysis

Intelligent Document Analysis provides a flexible, easy to use document processing platform. The API integrates into existing applications providing control over document/form processing, classification, extraction, search and retrieval. It recognises printed and cursive text automatically transforming all document types (handwritten, images, PDF, printed) into searchable, electronic formats.


  • Full Text Search
  • Text-layer-PDF in database
  • Language independent
  • Up to 50,000 pages per hour processing capability
  • Voice Recognition
  • 97% accuracy in handwriting recognition
  • Utilises machine learning technology


  • Greatly improved document management
  • Ease to use
  • Highly cost effective
  • Analyses handwritten and printed documents
  • Creates easily accessible, searchable document database


£9765 per unit per month

  • Free trial available

Service documents

G-Cloud 11


L3C Limited

Jerry Crossfield



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Java compatible system

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Second and third level support is provided. First level support is provided by the client help desk (we provide training in first level application support)
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can begin with the 'lite'/sandbox version and using the easy to follow documentation. Guidance is also available via online/video call training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data will reside at the client site. The images (pages) are sent to the cloud service for processing and returned to the client location. Only processing takes place on the cloud service, all images (pages) are stored locally with the client.
End-of-contract process The client has the option to renew or cancel the service. In the event of cancellation all previously processed images (pages) remain with the client at the client location.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Based on a JAVA REST API
Accessibility standards WCAG 2.1 A
Accessibility testing Based on JAVA and open source technology which is extensively tested by the community.
What users can and can't do using the API A REST API allows users to integrate the solution into their applications and access the cloud solution.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation As this is an AI based solution users can further train the model to pick up specific fields or areas of interest.


Independence of resources The service will be provided on dedicated cloud servers/infrastructure for each client.


Service usage metrics Yes
Metrics types The client will be able to view how many images (pages) have been processed. Availability/uptime metrics will also be available for the cloud service where the images (pages) are processed.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold PlanetAI

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is a specific export function within the solution.
Data export formats Other
Other data export formats
  • PDF
  • XML
  • JSON
Data import formats Other
Other data import formats
  • PDF
  • Image Formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The cloud service is designed to achieve a minimum 99.5% availability.
Approach to resilience This is available on request.
Outage reporting Via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The user provides a list of authorised users to contact support / service desk and to receive service reports.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Transpacific Certifications Limited
ISO/IEC 27001 accreditation date 22/11/2018
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Our data centre provider Virtus is PCI compliant
PCI DSS accreditation date Provided by our data centre provider on request
What the PCI DSS doesn’t cover We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice based on usage of the service (see pricing model)
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes On a general basis the governance framework is based on:
• Understanding the criticality of information and information security to L3C and our clients
• Reviewing investment in information security in relation to our business strategy and risk profile
• At a Board level endorsing continued development and implementation of a comprehensive information security programme
• Regular reporting of the programme’s relevance and effectiveness:
Consequently, we:
• Define and review the policies and best practices
• Define a systematic approach to identify any risks
• Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution

Information security is reviewed at Board level and considered a Board level responsibility.

L3C has a dedicated policy for risk assessment, which includes:
• Methodologies to calculate risk impact
• Plans for risk mitigation
• Risk treatment
L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.

Any actions are assigned owners and tracked to completion.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All the assets that make up the Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling.
A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented as soon asap.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.
Critical patches are deployed within 24 hours but our cloud infrastructure runs on IBM Power servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, as well as Linux vendors such as RedHat.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9765 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial There is an initial free trial that allows users to test by processing up to 5,000 pages. This allows test of the handwriting recognition capabilities and document search capabilities of the solution.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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