FCO Services

IT Advisory Services

FCO Services provides professional IT advisory services to fellow government departments and agencies.  Using our knowledge and experience of being a government department, we specialise in secure hosting and government cloud management. We also cover architecture, infrastructure, and device strategy, design and management advice.
For Government. By Government.

Features

  • Advice on Cloud strategy, hosting and digital services, e.g. IoT
  • Service Integration and SIAM ability
  • Supports a strategic approach to secure cloud development
  • Ensure success of any secure cloud based transition or deployment
  • ISO 20000, ISO 27000, ISO 9001, ISO 22301 certified organisation
  • Cyber Essentials Plus certified
  • Member of the EU Code of Conduct for Data Centres

Benefits

  • In government partner
  • Unique mix of civil service and commercial expertise
  • All staff security cleared to a minimum of SC
  • Effectively manages all ITIL aligned processes

Pricing

£440 per person per day

Service documents

Framework

G-Cloud 11

Service ID

6 5 7 1 7 1 1 2 7 7 4 7 4 1 2

Contact

FCO Services

Elizabeth Arneill

01908 515789

lizarneill.dosframework@fcos.gov.uk

Planning

Planning
Planning service Yes
How the planning service works FCO Services works collaboratively with its customers to understand the digital vision, in a discovery phase, and advises through design of a target technical architecture and service management capability to realise the customers’ digital vision.

FCO Services utilises a team of experts in business analysis, solution design and service management to create a blueprint of technical requirements (such as infrastructure (cloud) architecture, application design, Internet of Things, etc) and the required capability for the customer to adapt to the new landscape in managing and maintaining it.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works FCO Services can provide bespoke training as required to support the customer's cloud adoption.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works FCO Services will liaise with the customer to establish their requirements and provide the relevant advice and assistance.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works FCOS offer an exceptional end-to-end Quality Assurance service in a secure environment.  Our highly motivated, experienced, security vetted team have a proven track record of delivering high quality products and custom solutions in the Public Sector for over 15 years, tailored to the clients requirements.

Our Agile approach encompasses functional, integration, resilience, compatibility, load testing, Operational Acceptance Testing and User Acceptance Testing with full defect management and reporting. Working to recognised Industry Standards (IEEE/ISTQB) we ensure quality, reliable and robust software for successful go-live products.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on the priority of the ticket, FCO Services can respond within 30 minutes on a 24x7/365 basis.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels The FCO Services’ Global Support Centre (GSC) acts as the single point of contact for the receipt of all interactions, incidents and service requests from the Customer’s nominated representative (s) with the service  capable of delivering operational support and management on a 24x7x365 basis.
Standard GSC Operational hours: 0700-1900 Mon-Fri excl. UK public holidays
Accepted methods of contact include customer contact via telephone and email which may result in the subsequent creation of an incident or service request.
The GSC can be contacted for support by customers in either one of two ways
1. By telephone
2. Via email with the customer utilising an FCO Services defined template for email communications

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £440 per person per day
Discount for educational organisations No

Service documents

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