Jamcracker Inc

Jamcracker Cloud Management Platform

Jamcracker Cloud Management Platform is a comprehensive cloud services broker, cloud governance and cloud services management platform which enables organizations to create, deliver, and manage multi-cloud services. The Platform comes with 40+ pre-integrated, out-of-the-box Microsoft Cloud Services including Office 365, to roll out in just few hours.


  • Unified Management and Orchestration
  • Self Service Portal with Centralize & Department wise Catalog
  • Policy Driven Cloud Resource Management
  • Devops Framework to Support Single & Hybrid Orchestration
  • Operations Management
  • Cloud Cost Management
  • Billing, Budgeting and Spend Management
  • Cloud Analytics, Recommendations & Reporting
  • Security, Governance and Compliance
  • 40+ pre-integrated Microsoft Cloud Services


  • Single Pane of Glass - Orders, Subscriptions, Billing etc.
  • Complete Visibility & Governance
  • White labelled marketplace, including Microsoft’s suite of productivity applications
  • Aggregate Devops Automation
  • Self Service IT
  • Unified & Centralized Cloud Management
  • Enforce Policies, Governance & Compliance
  • Consolidated Billing, Budgeting and Spend Management
  • Optimize Cost & Efficiency
  • Identity and Policy Management


£2000 to £4000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Jamcracker Inc

Jubin Thomson



Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints NIL
System requirements
  • RHEL/CentOS
  • Postgres

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a technical account manager or cloud support engineer
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training with extra cost and online training. Extensive user documentation is also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Built-in reports are available to extract the user data.
End-of-contract process If migration needed, can be done with additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Browser-based service interface
Accessibility standards WCAG 2.1 A
Accessibility testing Manual accessibility testing done on the User Interfaces.
What users can and can't do using the API All features of the product can be done using the REST APIs
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding can be customized. Using the REST APIs, the flows also can be customized.


Independence of resources Performance of the application is tested and certified.


Service usage metrics Yes
Metrics types Extensive dashboards are available in the platform to see the service usage metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Export the data as a CSV file or as Feeds.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% uptime
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interface and support channels are restricted. Each operator has their own account and will be authenticated.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Acceptable Use Policy
Access Control Policy
Information Security Policy
Remote Access Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are approved prior to implementation.
For secure environments the CICD process can be delayed upon request, however this is not optimum and will involve assessment against any specific requirements.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Any identified threats are resolved as quickly as possible. Depending upon the SLA, updates to a production environment occur.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Service health is monitored on a continual basis.
Incident management type Supplier-defined controls
Incident management approach A pre-defined and mature incident process exists. Users can report incidents via the ticketing system.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2000 to £4000 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trial for Month

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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