Palantir Technologies UK, Ltd.

Palantir Data Platform for Integrated Health and Care Record Infrastructure

Palantir's enterprise data management platform drives effective population health management by integrating disparate data sets across and within regions. Our solution provides secure integration and exchange of patient data from multiple systems, and presents individuals' linked data as a longitudinal record for the delivery of personalised care.

Features

  • Interfacing between disparate care provider systems across any geographical range
  • Integration and harmonisation of structured and unstructured data sets
  • Consistent, 360-degree patient record view aggregating all individual care data
  • Scalability to meet any volume of users or data
  • Accelerated development and deployment of machine learning and artificial intelligence
  • Entity resolution for accurately linked, deduplicated and normalised patient records
  • Discovery of objects and records from all integrated sources
  • Granular access control lists with flexibility to meet area policies
  • Flexible visualisation framework to enable search, analysis and alerting workflows
  • Fully extensible and interoperable with any legacy care systems

Benefits

  • Accurate, comprehensive patient records accessible by any authorised professional
  • Improved clinical decision making using instantly available patient information
  • Lower unwarranted variation rates in clinical decisions and patient outcomes
  • Improved coordination of care through cohort and pathway management
  • Better communication of health events at local and national scale
  • Secure record views for providers within and outside the exchange
  • Secure digital collaboration across care organisations and services
  • Reduced manual processing by automated data ingestion and streamlined cleansing
  • Auditable record access logs to support security and accountability
  • Open architecture supporting interoperability and access to external data systems

Pricing

£3,000,000.00 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@palantir.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 5 6 3 1 7 5 7 6 9 6 7 7 6 7

Contact

Palantir Technologies UK, Ltd. Palantir Technologies UK, Ltd.
Telephone: +44 203 856 8404
Email: gcloud@palantir.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The Palantir platform requires regular updates, which typically occur every month. If the platform is blocked from being updated, it will be considered an 'unsupported' version, which Palantir will be unable to support. If a problem (i.e. security or bug issue) is discovered on an 'unsupported' version of the platform, the only course of action will be to upgrade the platform to the latest version.
System requirements
  • MacOS, Microsoft Windows or unix-based operating system
  • 4 Physical Cores, 16 GB RAM, 250GB Hard disk

User support

Email or online ticketing support
Email or online ticketing
Support response times
Varies upon the severity of the issue, but generally a 24/7/365 response is available.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Standard support is included in our Solution-Based Licences and varying levels of implementation and training support services are included in our Capability-Based Licences. For additional support costs, please see the Pricing document. Further information can also be found in the Service Definition Document and our standard form Service Level Agreements (SLAs) can be provided on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The Palantir platform as a commercial software, is intuitive and can be used by technical and non-technical users alike. To help users learn to use the platforms, Palantir can design training plans and training materials based on its proven training curriculum. Curriculums include options for e-learning, and in-application help and support. At a high level, we can provide: (a) in-person, instructor-led training; specific training sessions held at customer locations tailored according to the user profile, specific contract requirements, and project stage; (b) internet webinars; available on a variety of topics, based on ongoing assessments of end user needs, allowing flexible scheduling as well as varying user adoption rates and location; and (c) self-guided learning; self-paced training through our web-based video training application that includes features such as videos and documentation. Additional information available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Palantir can export all existing data in its platform into raw formats. Palantir’s software platforms have been purposefully designed to prevent vendor lock-in. As such, they have an open, pluggable architecture with publicly documented APIs at every tier of the software. All data in the platform can be securely exported in non-proprietary formats for use in other databases or systems. Palantir will work with the customer to determine the best export format(s) for customer datasets and their destination systems. Additional information available on request.
End-of-contract process
Palantir commits to purge and destroy customer data from any computers, storage devices, and storage media that are to be retained by Palantir after the end of the contract period and the subsequent extraction of customer data (if requested by the customer). This service is included in the price of the contract. Additional information available on request.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Palantir platform is accessible on Android and iOS mobile devices. Full functionality will not be available, as not all features will be supported. Additional information available on request.
Service interface
Yes
Description of service interface
The Palantir platform uses a web based GUI for human users.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The Palantir platform can be configured to conform with Section 508 and WCAG 2.0 level AA standards for navigation, operational controls, readability, help and documentation. Palantir has been approved to operate in environments where certain accessibility standards are required.
API
Yes
What users can and can't do using the API
The Palantir platform provides numerous APIs at all layers of its platform, including the analytics layer, allowing users to perform custom analytics within the platform through SQL, Java, Scala, Python, R and others. Users can customise both the results and the content of analyses, and third parties can consume both raw and derived datasets from the platform for further analysis. API documentation and advice on best practices for API usage can be provided upon request.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Palantir platform integrates common data sources (including but not limited to HDFS, JDBC, SQL databases, flat files etc.) out of the box and can be configured to support other source systems or legacy technologies. It is designed it to be modular, configurable and scalable in order to meet the needs of a wide range of organisations.

Scaling

Independence of resources
The Palantir platform uses DNS routing, gateways and elastic load balancing to ensure availability. Dedicated accounts and virtual resources are used on a per customer basis.

Analytics

Service usage metrics
Yes
Metrics types
The Palantir platform provides hundreds of metrics. Some common examples are average session length, drop-off rate, number of logins per user, number of accounts and search speed.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export data from the Palantir platform in a variety of open formats including but not limited to HTML, Microsoft Office (PPT, DOC, XLS) and ArcGIS (SHP) .
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Parquet in the GUI
  • Standard REST APIs
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Flat files
  • HDFS
  • JDBC
  • SQL databases

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
The Palantir platform requires communication to be encrypted in transit and supports a variety HTTPS/SSL encryption ciphers for encrypting data in transit that prioritise security but allows for compatibility of browsers. The system prioritises TLS 1.2 256 with PFS. The ciphers can be modified to meet customer requirements.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Level of availability varies depending on the specific project. Our standard form Service Level Agreements (SLAs) can be provided on request.
Approach to resilience
Information is available on request.
Outage reporting
Various options available, including email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
The Palantir platform supports and prefers to use the customer's SAML 2.0 Single Sign-On solution to manage, review and authenticate users, where applicable.
Access restrictions in management interfaces and support channels
Palantir employee access to the platform is approved by designated Palantir team leads following Palantir's annually updated and management approved access control policy/processes. Palantir's access control policy and procedures are based on the principles of least privilege and need to know. They include requirements for the verification of identity, regular verification of users and access, and procedures for new user access requests, changing access, and updating and deleting users upon termination or when responsibilities change. Only members of the Palantir team authorised and onboarded to the customer project may have access to customer data and administrative access to the platform.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman and Company LLC
ISO/IEC 27001 accreditation date
04/02/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • FedRamp Moderate
  • ISAE 3000 SOC 2 Type II
  • SSAE18 SOC 2 Type II
  • ISO 27017

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
The Palantir platform has a robust and effective information security program compliant with SSAE18 SOC 2 Type II, ISAE 3000 SOC 2 Type II, FedRamp Moderate and Cyber Essentials Plus. For some specific UK Government requirements, Palantir adheres to the Cabinet Office Security Policy Framework and its derivatives.
Information security policies and processes
Palantir is a ListX company. As a List X Company, for some specific UK Government requirements, Palantir adheres to the Cabinet Office Security Policy Framework and its derivatives. Further, Palantir's Information Security Program consists of the high-level policies and the standards, guidelines and procedures that support them. Palantir's Information Security policies are written to establish corporate information security intentions which align to ISO/IEC 27001/2, ISO/IEC 27018, NIST 800-53 and TSCP (Trust Service Criteria and Principles) industry accepted Information Security Management Systems (ISMS). The CISO together with the Information Security, Legal and Compliance teams are responsible for overseeing the development, implementation, enforcement and maintenance of all information security policies. Palantir's policies are reviewed annually, or whenever significant changes have been made in the operating or business environment. They are hosted on internal intranet pages and communicated to Palantir personnel during onboarding and through yearly acknowledgment. Additional information available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Palantir's platform follows a continuous deployment methodology enabling security and support engineers to patch, remediate, and upgrade services with little to no downtime or system-wide effects. Palantir’s Change Management Policy sets standards for upgrading capabilities, responding to threats, adhering to laws/regulations and contractual compliance, while limiting impact and ensuring adequate messaging. All changes to systems must be submitted as a “Change Request”. The relevant teams review the request, prioritise and develop a plan for implementation. Changes are tested and authorised users must approve changes in accordance with Palantir policies, with Customers notified of any major changes per agreed upon processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Palantir’s InfoSec Team operates an industry-standard vulnerability management process. This includes vulnerability scanning, deployment reporting, third-party penetration testing and monitoring external sources for vulnerabilities. Palantir maintains full-time Application Security (AppSec) and Computer Incident Response Teams (CIRT). The AppSec Team monitors software for security weaknesses. The CIRT is responsible for threat modelling and conducting threat intelligence. Palantir contracts third parties to perform vulnerability and penetration testing at least annually. Findings are prioritised based on criticality, severity, impact and tracked through tickets. Patches and configuration changes are pushed to Palantir Deployment Teams who push these updates to customer solutions using agreed procedures.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The Palantir platform implements a broad spectrum of technical and operational controls that provide protection and detection of cyber-attacks, malicious intrusions and malware. Endpoints are deployed with host-based intrusion detection systems and all network traffic is processed through network-based intrusion detection systems. Anomaly detection occurs through detection, alerting and enrichment strategies implemented by threat intelligence engineers. Alerts are escalated to our Computer Incident Response Team, which provide 24/7 response capabilities across all Palantir assets. The Palantir Information Security Team provides incident detection and response capabilities across the entirety of Palantir's network.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Palantir platform has an incident management process for events that may affect the security, availability or confidentiality of Palantir systems. This process specifies courses of action, procedures for notification, escalation, mitigation and documentation. The policy is available to all employees. To help ensure timely resolution of incidents, the Incident Response Team is available 24/7 to employees and customers. When an infosec incident occurs, staff respond by logging and prioritising the incident according to severity. Events that directly impact customers receive the highest priority. An individual/team is dedicated to remediating the problem, enlisting the help of product/subject experts as appropriate.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
MoDNet

Pricing

Price
£3,000,000.00 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Based on customer requirements. Additional information available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@palantir.com. Tell them what format you need. It will help if you say what assistive technology you use.