Palantir Data Platform for Integrated Health and Care Record Infrastructure
Palantir's enterprise data management platform drives effective population health management by integrating disparate data sets across and within regions. Our solution provides secure integration and exchange of patient data from multiple systems, and presents individuals' linked data as a longitudinal record for the delivery of personalised care.
Features
- Interfacing between disparate care provider systems across any geographical range
- Integration and harmonisation of structured and unstructured data sets
- Consistent, 360-degree patient record view aggregating all individual care data
- Scalability to meet any volume of users or data
- Accelerated development and deployment of machine learning and artificial intelligence
- Entity resolution for accurately linked, deduplicated and normalised patient records
- Discovery of objects and records from all integrated sources
- Granular access control lists with flexibility to meet area policies
- Flexible visualisation framework to enable search, analysis and alerting workflows
- Fully extensible and interoperable with any legacy care systems
Benefits
- Accurate, comprehensive patient records accessible by any authorised professional
- Improved clinical decision making using instantly available patient information
- Lower unwarranted variation rates in clinical decisions and patient outcomes
- Improved coordination of care through cohort and pathway management
- Better communication of health events at local and national scale
- Secure record views for providers within and outside the exchange
- Secure digital collaboration across care organisations and services
- Reduced manual processing by automated data ingestion and streamlined cleansing
- Auditable record access logs to support security and accountability
- Open architecture supporting interoperability and access to external data systems
Pricing
£3,000,000.00 a licence
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 5 6 3 1 7 5 7 6 9 6 7 7 6 7
Contact
Palantir Technologies UK, Ltd.
Palantir Technologies UK, Ltd.
Telephone: +44 203 856 8404
Email: gcloud@palantir.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- The Palantir platform requires regular updates, which typically occur every month. If the platform is blocked from being updated, it will be considered an 'unsupported' version, which Palantir will be unable to support. If a problem (i.e. security or bug issue) is discovered on an 'unsupported' version of the platform, the only course of action will be to upgrade the platform to the latest version.
- System requirements
-
- MacOS, Microsoft Windows or unix-based operating system
- 4 Physical Cores, 16 GB RAM, 250GB Hard disk
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Varies upon the severity of the issue, but generally a 24/7/365 response is available.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Standard support is included in our Solution-Based Licences and varying levels of implementation and training support services are included in our Capability-Based Licences. For additional support costs, please see the Pricing document. Further information can also be found in the Service Definition Document and our standard form Service Level Agreements (SLAs) can be provided on request.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The Palantir platform as a commercial software, is intuitive and can be used by technical and non-technical users alike. To help users learn to use the platforms, Palantir can design training plans and training materials based on its proven training curriculum. Curriculums include options for e-learning, and in-application help and support. At a high level, we can provide: (a) in-person, instructor-led training; specific training sessions held at customer locations tailored according to the user profile, specific contract requirements, and project stage; (b) internet webinars; available on a variety of topics, based on ongoing assessments of end user needs, allowing flexible scheduling as well as varying user adoption rates and location; and (c) self-guided learning; self-paced training through our web-based video training application that includes features such as videos and documentation. Additional information available on request.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Palantir can export all existing data in its platform into raw formats. Palantir’s software platforms have been purposefully designed to prevent vendor lock-in. As such, they have an open, pluggable architecture with publicly documented APIs at every tier of the software. All data in the platform can be securely exported in non-proprietary formats for use in other databases or systems. Palantir will work with the customer to determine the best export format(s) for customer datasets and their destination systems. Additional information available on request.
- End-of-contract process
- Palantir commits to purge and destroy customer data from any computers, storage devices, and storage media that are to be retained by Palantir after the end of the contract period and the subsequent extraction of customer data (if requested by the customer). This service is included in the price of the contract. Additional information available on request.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Palantir platform is accessible on Android and iOS mobile devices. Full functionality will not be available, as not all features will be supported. Additional information available on request.
- Service interface
- Yes
- Description of service interface
- The Palantir platform uses a web based GUI for human users.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- The Palantir platform can be configured to conform with Section 508 and WCAG 2.0 level AA standards for navigation, operational controls, readability, help and documentation. Palantir has been approved to operate in environments where certain accessibility standards are required.
- API
- Yes
- What users can and can't do using the API
- The Palantir platform provides numerous APIs at all layers of its platform, including the analytics layer, allowing users to perform custom analytics within the platform through SQL, Java, Scala, Python, R and others. Users can customise both the results and the content of analyses, and third parties can consume both raw and derived datasets from the platform for further analysis. API documentation and advice on best practices for API usage can be provided upon request.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The Palantir platform integrates common data sources (including but not limited to HDFS, JDBC, SQL databases, flat files etc.) out of the box and can be configured to support other source systems or legacy technologies. It is designed it to be modular, configurable and scalable in order to meet the needs of a wide range of organisations.
Scaling
- Independence of resources
- The Palantir platform uses DNS routing, gateways and elastic load balancing to ensure availability. Dedicated accounts and virtual resources are used on a per customer basis.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The Palantir platform provides hundreds of metrics. Some common examples are average session length, drop-off rate, number of logins per user, number of accounts and search speed.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export data from the Palantir platform in a variety of open formats including but not limited to HTML, Microsoft Office (PPT, DOC, XLS) and ArcGIS (SHP) .
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- Parquet in the GUI
- Standard REST APIs
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- Flat files
- HDFS
- JDBC
- SQL databases
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- The Palantir platform requires communication to be encrypted in transit and supports a variety HTTPS/SSL encryption ciphers for encrypting data in transit that prioritise security but allows for compatibility of browsers. The system prioritises TLS 1.2 256 with PFS. The ciphers can be modified to meet customer requirements.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Level of availability varies depending on the specific project. Our standard form Service Level Agreements (SLAs) can be provided on request.
- Approach to resilience
- Information is available on request.
- Outage reporting
- Various options available, including email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- The Palantir platform supports and prefers to use the customer's SAML 2.0 Single Sign-On solution to manage, review and authenticate users, where applicable.
- Access restrictions in management interfaces and support channels
- Palantir employee access to the platform is approved by designated Palantir team leads following Palantir's annually updated and management approved access control policy/processes. Palantir's access control policy and procedures are based on the principles of least privilege and need to know. They include requirements for the verification of identity, regular verification of users and access, and procedures for new user access requests, changing access, and updating and deleting users upon termination or when responsibilities change. Only members of the Palantir team authorised and onboarded to the customer project may have access to customer data and administrative access to the platform.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman and Company LLC
- ISO/IEC 27001 accreditation date
- 04/02/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials Plus
- FedRamp Moderate
- ISAE 3000 SOC 2 Type II
- SSAE18 SOC 2 Type II
- ISO 27017
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- The Palantir platform has a robust and effective information security program compliant with SSAE18 SOC 2 Type II, ISAE 3000 SOC 2 Type II, FedRamp Moderate and Cyber Essentials Plus. For some specific UK Government requirements, Palantir adheres to the Cabinet Office Security Policy Framework and its derivatives.
- Information security policies and processes
- Palantir is a ListX company. As a List X Company, for some specific UK Government requirements, Palantir adheres to the Cabinet Office Security Policy Framework and its derivatives. Further, Palantir's Information Security Program consists of the high-level policies and the standards, guidelines and procedures that support them. Palantir's Information Security policies are written to establish corporate information security intentions which align to ISO/IEC 27001/2, ISO/IEC 27018, NIST 800-53 and TSCP (Trust Service Criteria and Principles) industry accepted Information Security Management Systems (ISMS). The CISO together with the Information Security, Legal and Compliance teams are responsible for overseeing the development, implementation, enforcement and maintenance of all information security policies. Palantir's policies are reviewed annually, or whenever significant changes have been made in the operating or business environment. They are hosted on internal intranet pages and communicated to Palantir personnel during onboarding and through yearly acknowledgment. Additional information available on request.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Palantir's platform follows a continuous deployment methodology enabling security and support engineers to patch, remediate, and upgrade services with little to no downtime or system-wide effects. Palantir’s Change Management Policy sets standards for upgrading capabilities, responding to threats, adhering to laws/regulations and contractual compliance, while limiting impact and ensuring adequate messaging. All changes to systems must be submitted as a “Change Request”. The relevant teams review the request, prioritise and develop a plan for implementation. Changes are tested and authorised users must approve changes in accordance with Palantir policies, with Customers notified of any major changes per agreed upon processes.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Palantir’s InfoSec Team operates an industry-standard vulnerability management process. This includes vulnerability scanning, deployment reporting, third-party penetration testing and monitoring external sources for vulnerabilities. Palantir maintains full-time Application Security (AppSec) and Computer Incident Response Teams (CIRT). The AppSec Team monitors software for security weaknesses. The CIRT is responsible for threat modelling and conducting threat intelligence. Palantir contracts third parties to perform vulnerability and penetration testing at least annually. Findings are prioritised based on criticality, severity, impact and tracked through tickets. Patches and configuration changes are pushed to Palantir Deployment Teams who push these updates to customer solutions using agreed procedures.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- The Palantir platform implements a broad spectrum of technical and operational controls that provide protection and detection of cyber-attacks, malicious intrusions and malware. Endpoints are deployed with host-based intrusion detection systems and all network traffic is processed through network-based intrusion detection systems. Anomaly detection occurs through detection, alerting and enrichment strategies implemented by threat intelligence engineers. Alerts are escalated to our Computer Incident Response Team, which provide 24/7 response capabilities across all Palantir assets. The Palantir Information Security Team provides incident detection and response capabilities across the entirety of Palantir's network.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- The Palantir platform has an incident management process for events that may affect the security, availability or confidentiality of Palantir systems. This process specifies courses of action, procedures for notification, escalation, mitigation and documentation. The policy is available to all employees. To help ensure timely resolution of incidents, the Incident Response Team is available 24/7 to employees and customers. When an infosec incident occurs, staff respond by logging and prioritising the incident according to severity. Events that directly impact customers receive the highest priority. An individual/team is dedicated to remediating the problem, enlisting the help of product/subject experts as appropriate.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- MoDNet
Pricing
- Price
- £3,000,000.00 a licence
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Based on customer requirements. Additional information available on request.