Astun Technology Ltd

Geospatial Open Source Support

If you require formal Enterprise Grade Support for a deployment of any of the OSGeo technologies, Astun’s Geospatial Open Source Support could be just what you need.
Our Open Source Support Packages (OSSPs) provide a dedicated call-off support service for the full range of OSGeo technologies.

Features

  • Formal Call-Off Support Contracts
  • Range of Packages available to suit your specific requirements
  • Pre-purchased Support Incidents available via ticketing system
  • Pre-purchased Consultancy/Mentoring Days included in larger packages
  • Support for QGIS
  • Support for MapServer and GeoServer
  • Support for MapProxy and OpenLayers
  • Support for PostgreSQL/PostGIS
  • Support for Loader! (GML & KML loader written by Astun)
  • Support for other open source products by agreement

Benefits

  • Enterprise Grade Support
  • Dedicated specialist support service
  • 24/7 access to Support Desk, staffed during office hours
  • Support for the full range of OSGeo technologies
  • Pre-purchased Support Incidents
  • Pre-purchased Consultancy/Mentoring Days included in larger packages
  • SLA with Target Response Times
  • Access to Community Forum

Pricing

£1,950 to £9,950 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@astuntechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 5 6 2 2 9 8 3 5 0 7 3 6 6 0

Contact

Astun Technology Ltd Astun Technology Sales Team
Telephone: 01372 744009
Email: sales@astuntechnology.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our support services can be used to set up Open Source tools in cloud environments, complete with services for data migration, maintenance etc.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our Open Source Support Packages for OSGeo products such as GeoServer, QGIS and PostGIS comprise call-off time to used by the customer as required.

All helpdesk support is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel with customers provided real time web based service desk access to all customer tickets.

Service scope

Service constraints
Small packages only include remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.

The response times for calls logged by the customer are set out in the accompanying Astun Digital Services Terms & Conditions document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
A Customer may use OSSP time on a call-off basis by logging a request on Astun’s Support Portal. First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets. The different package options and response time are detailed in the accompanying document - Geospatial Open Source Support Service Definition v9.0.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£1,950 to £9,950 a unit a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@astuntechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.