Geospatial Open Source Support
If you require formal Enterprise Grade Support for a deployment of any of the OSGeo technologies, Astun’s Geospatial Open Source Support could be just what you need.
Our Open Source Support Packages (OSSPs) provide a dedicated call-off support service for the full range of OSGeo technologies.
Features
- Formal Call-Off Support Contracts
- Range of Packages available to suit your specific requirements
- Pre-purchased Support Incidents available via ticketing system
- Pre-purchased Consultancy/Mentoring Days included in larger packages
- Support for QGIS
- Support for MapServer and GeoServer
- Support for MapProxy and OpenLayers
- Support for PostgreSQL/PostGIS
- Support for Loader! (GML & KML loader written by Astun)
- Support for other open source products by agreement
Benefits
- Enterprise Grade Support
- Dedicated specialist support service
- 24/7 access to Support Desk, staffed during office hours
- Support for the full range of OSGeo technologies
- Pre-purchased Support Incidents
- Pre-purchased Consultancy/Mentoring Days included in larger packages
- SLA with Target Response Times
- Access to Community Forum
Pricing
£1,950 to £9,950 a unit a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 5 6 2 2 9 8 3 5 0 7 3 6 6 0
Contact
Astun Technology Ltd
Astun Technology Sales Team
Telephone: 01372 744009
Email: sales@astuntechnology.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our support services can be used to set up Open Source tools in cloud environments, complete with services for data migration, maintenance etc.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Our Open Source Support Packages for OSGeo products such as GeoServer, QGIS and PostGIS comprise call-off time to used by the customer as required.
All helpdesk support is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel with customers provided real time web based service desk access to all customer tickets.
Service scope
- Service constraints
- Small packages only include remote support
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.
The response times for calls logged by the customer are set out in the accompanying Astun Digital Services Terms & Conditions document. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- A Customer may use OSSP time on a call-off basis by logging a request on Astun’s Support Portal. First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets. The different package options and response time are detailed in the accompanying document - Geospatial Open Source Support Service Definition v9.0.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Price
- £1,950 to £9,950 a unit a year
- Discount for educational organisations
- Yes