Interceptor Solutions Ltd

LinguaSkin Multilingual Localisation

LinguaSkin® creates multilingual and bilingual user interfaces for monolingual web applications/websites with minimal effort and cost.

LinguaSkin® replaces and transforms user interfaces in real time providing rapid internationalisation and localisation.

LinguaSkin® supports all languages, integrates with translation tools and works with all kinds of applications, content and web technologies.

Features

  • Real time localisation. Quick, easy and cost-effective
  • Unlimited languages. Adding languages is easy
  • Non-invasive. No changes to the target application/site
  • Online management toolset. For content and deployment management
  • Transparent. The end-user sees a fully multilingual interface
  • Works for all applications. Third party, hosted/SaaS, all platforms
  • Multiple applications. Unify look/feel and standardise add-on features
  • Benefits beyond language. Compliance, accessibility and other real time transformations
  • Language management. Languages easily added, translation tool integration
  • Language selection. Inserts selector, manages session, tracks language use

Benefits

  • Use the customers language. For improved service and engagement
  • Cost savings. Internationalisation and localisation at fraction of cost
  • Quick implementation. Can be configured and deployed within a week
  • Equality across languages. Identical structure and content ensures equivalence
  • Language quality. Pre-configured translations enable translation toolset and process integration
  • Language usage tracking. Measure and analysis language selection and use
  • Legislative compliance. Bilingual (English/Welsh) compliance with minimal cost and effort
  • Vendor independence. Flexibility, increase procurement options, reduce cost and risk
  • Operational and maintenance savings. Single base application for all languages
  • User interface flexibility. Easily make changes with minimal complexity

Pricing

£1500 per licence per year

  • Free trial available

Service documents

G-Cloud 11

655210123232592

Interceptor Solutions Ltd

Richard Sheppard

01633 439439

richard@interceptorsolutions.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to LinguaSkin works with third-party web applications. Though we have a number of delivery partnerships, LinguaSkin doesn't require any changes to the 'target' application - it's a software proxy - so it can work with any application.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints The WSM (WebSkin® Module) is currently only available for the Microsoft IIS web server. However, it has a comprehensive reverse proxy capability which enables it to work with any web server or web technology using the HTTP protocol (over 75% of existing implementations are non-IIS).
System requirements
  • Microsoft Azure (or IIS Server) for deployment
  • HTTP/HTTPS access to the target application
  • Network configuration to route HTTP requests via the WSM
  • Remote access to deploy and provide support
  • (optional) HTTP/HTTPS WSM access for remote management and publishing
  • SSL certificate for any new domain created
  • Test application (or test users) for configuration and test

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on severity - High: 2 hours, Medium: 4 hours, Cosmetic: 8 hours.

Availability: Business hours, 09:00 to 17:00 UK time, Monday to Friday, excluding national holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide standard software defect support as part of the ongoing service subscription cost during normal UK business hours.

Additional services such as technical consultancy, configuration maintenance, help & guidance, etc, are provided on the basis of:

• Service requests requiring under 15 minutes of support effort will not be charged (subject to reasonable use limits);

• Service requests requiring 15 – 90 minutes of support effort will be charged at £25 per 15 mins (or part of);

• Service requests requiring more than 90 minutes of effort will be charged at the relevant day rate in increments of 0.25 days.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer a range of implementation services that are provided on a day rate basis and include:

• Project Management
• Configuration
• Testing
• Deployment
• Training
• Consultancy
• Configuration Maintenance
• Online user guide and knowledge base
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As no changes are made to the target application, discontinuing use of the service is straightforward.

There will be data held in the LS-MC that may be of value to a customer:

• Any translations or other replacements that have been configured;
• Usage logs, including language use and session logs.

We will perform an extract of these to a CSV file on request and provide them to a customer as part of the included support provision, i.e. at no additional charge.
End-of-contract process There are no costs to terminate provision of the service and we operate a simple one month notice period.

We will provide a data extract of any translations that a customer has stored in our system and request that the customer remove any WebSkin Modules (WSMs) deployed to their platform.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation The WSM (WebSkin Module) can be configured using the LinguaSkin Management Centre (LS-MC).

This allows for proxy, translations and other aspects to be configured as well as rules for accessibility and web vulnerability blocking (depending on version).

Scaling

Scaling
Independence of resources The LinguaSkin Management Centre (LS-MC) is a multi-tenanted application on Microsoft Azure.

Functionality and data are partitioned so that customers cannot access each others data. The Azure platform is elastic and will increase resources as required.

The WebSkin Module (WSM) is deployed on a per-application basis so can be allocated resource as required.

Analytics

Analytics
Service usage metrics Yes
Metrics types LinguaSkin (subject to licensed version) can provide a count of the number of requests made for each configured language.
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The LinguaSkin Management Centre (LS-MC) has an export function that will export all matches and replacements (i.e. translations) to an Excel file.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel/XLS
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel/XLS
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We use Microsoft Azure as our cloud platform.

The Azure SLA assures 99.99% database availability and 99.95% availability for websites.
Approach to resilience We use Microsoft Azure as our cloud platform and benefit from the resilience features and capabilities of that platform.
Outage reporting The LinguaSkin Management Centre (LS-MC) is not operationally critical (used for configuration activities).

An optional (subject to version licensed) feature is a periodic ping/check on the target application for availability with an option for email alerts if an issue is identified.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Though users can access most configuration functionality via the LinguaSkin Management Centre (LS-MC), management level changes that can impact upon the integrity and security of the service are handled manually and involve manual authentication.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We adopt the same principles and standards as set out in ISO/IEC 27001 and are prepared and capable of accreditation under this standard if required.
Information security policies and processes Information security policies are determined and managed directly from the Board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All configuration changes are managed by processes consistent with the Software Capability Maturity Model (CMM) and undergo stringent release management and testing processes which include security assessment and testing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Ongoing and routine vulnerability scanning and assessment enables us to identify potential vulnerabilities in a proactive manner.

Once identified, resolution is treated as the highest priority with rapid resolution, typically within 24 hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In addition to the protective monitoring provided by Azure we routinely monitor logs and alerts as well as routine scanning and vulnerability testing.

If a potential compromise is identified, response is immediate with prevention and resolution being business priorities.
Incident management type Supplier-defined controls
Incident management approach Whether identified internally, by a customer or through routine checks, all incidents follow a common and standard incident management process including review, prioritisation, resolution and validation.

All resolved incidents are reviewed to identify potential product, technology and process improvement/optimisation.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We can provide a limited scope Proof-Of-Concept implementation for test/evaluation purposes.

For all implementations, we do not charge until the service goes live, thereby providing an implicit free trial for as long as this takes.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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