LinguaSkin Multilingual Localisation
LinguaSkin® creates multilingual and bilingual user interfaces for monolingual web applications/websites with minimal effort and cost.
LinguaSkin® replaces and transforms user interfaces in real time providing rapid internationalisation and localisation.
LinguaSkin® supports all languages, integrates with translation tools and works with all kinds of applications, content and web technologies.
- Real time localisation. Quick, easy and cost-effective
- Unlimited languages. Adding languages is easy
- Non-invasive. No changes to the target application/site
- Online management toolset. For content and deployment management
- Transparent. The end-user sees a fully multilingual interface
- Works for all applications. Third party, hosted/SaaS, all platforms
- Multiple applications. Unify look/feel and standardise add-on features
- Benefits beyond language. Compliance, accessibility and other real time transformations
- Language management. Languages easily added, translation tool integration
- Language selection. Inserts selector, manages session, tracks language use
- Use the customers language. For improved service and engagement
- Cost savings. Internationalisation and localisation at fraction of cost
- Quick implementation. Can be configured and deployed within a week
- Equality across languages. Identical structure and content ensures equivalence
- Language quality. Pre-configured translations enable translation toolset and process integration
- Language usage tracking. Measure and analysis language selection and use
- Legislative compliance. Bilingual (English/Welsh) compliance with minimal cost and effort
- Vendor independence. Flexibility, increase procurement options, reduce cost and risk
- Operational and maintenance savings. Single base application for all languages
- User interface flexibility. Easily make changes with minimal complexity
£1500 per licence per year
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Interceptor Solutions Ltd
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||LinguaSkin works with third-party web applications. Though we have a number of delivery partnerships, LinguaSkin doesn't require any changes to the 'target' application - it's a software proxy - so it can work with any application.|
|Cloud deployment model||
|Service constraints||The WSM (WebSkin® Module) is currently only available for the Microsoft IIS web server. However, it has a comprehensive reverse proxy capability which enables it to work with any web server or web technology using the HTTP protocol (over 75% of existing implementations are non-IIS).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Depending on severity - High: 2 hours, Medium: 4 hours, Cosmetic: 8 hours.
Availability: Business hours, 09:00 to 17:00 UK time, Monday to Friday, excluding national holidays.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We provide standard software defect support as part of the ongoing service subscription cost during normal UK business hours.
Additional services such as technical consultancy, configuration maintenance, help & guidance, etc, are provided on the basis of:
• Service requests requiring under 15 minutes of support effort will not be charged (subject to reasonable use limits);
• Service requests requiring 15 – 90 minutes of support effort will be charged at £25 per 15 mins (or part of);
• Service requests requiring more than 90 minutes of effort will be charged at the relevant day rate in increments of 0.25 days.
|Support available to third parties||Yes|
Onboarding and offboarding
We offer a range of implementation services that are provided on a day rate basis and include:
• Project Management
• Configuration Maintenance
• Online user guide and knowledge base
|End-of-contract data extraction||
As no changes are made to the target application, discontinuing use of the service is straightforward.
There will be data held in the LS-MC that may be of value to a customer:
• Any translations or other replacements that have been configured;
• Usage logs, including language use and session logs.
We will perform an extract of these to a CSV file on request and provide them to a customer as part of the included support provision, i.e. at no additional charge.
There are no costs to terminate provision of the service and we operate a simple one month notice period.
We will provide a data extract of any translations that a customer has stored in our system and request that the customer remove any WebSkin Modules (WSMs) deployed to their platform.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of customisation||
The WSM (WebSkin Module) can be configured using the LinguaSkin Management Centre (LS-MC).
This allows for proxy, translations and other aspects to be configured as well as rules for accessibility and web vulnerability blocking (depending on version).
|Independence of resources||
The LinguaSkin Management Centre (LS-MC) is a multi-tenanted application on Microsoft Azure.
Functionality and data are partitioned so that customers cannot access each others data. The Azure platform is elastic and will increase resources as required.
The WebSkin Module (WSM) is deployed on a per-application basis so can be allocated resource as required.
|Service usage metrics||Yes|
|Metrics types||LinguaSkin (subject to licensed version) can provide a count of the number of requests made for each configured language.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||The LinguaSkin Management Centre (LS-MC) has an export function that will export all matches and replacements (i.e. translations) to an Excel file.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
We use Microsoft Azure as our cloud platform.
The Azure SLA assures 99.99% database availability and 99.95% availability for websites.
|Approach to resilience||We use Microsoft Azure as our cloud platform and benefit from the resilience features and capabilities of that platform.|
The LinguaSkin Management Centre (LS-MC) is not operationally critical (used for configuration activities).
An optional (subject to version licensed) feature is a periodic ping/check on the target application for availability with an option for email alerts if an issue is identified.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Though users can access most configuration functionality via the LinguaSkin Management Centre (LS-MC), management level changes that can impact upon the integrity and security of the service are handled manually and involve manual authentication.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||CyberEssentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We adopt the same principles and standards as set out in ISO/IEC 27001 and are prepared and capable of accreditation under this standard if required.|
|Information security policies and processes||Information security policies are determined and managed directly from the Board.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All configuration changes are managed by processes consistent with the Software Capability Maturity Model (CMM) and undergo stringent release management and testing processes which include security assessment and testing.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Ongoing and routine vulnerability scanning and assessment enables us to identify potential vulnerabilities in a proactive manner.
Once identified, resolution is treated as the highest priority with rapid resolution, typically within 24 hours.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
In addition to the protective monitoring provided by Azure we routinely monitor logs and alerts as well as routine scanning and vulnerability testing.
If a potential compromise is identified, response is immediate with prevention and resolution being business priorities.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Whether identified internally, by a customer or through routine checks, all incidents follow a common and standard incident management process including review, prioritisation, resolution and validation.
All resolved incidents are reviewed to identify potential product, technology and process improvement/optimisation.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1500 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
We can provide a limited scope Proof-Of-Concept implementation for test/evaluation purposes.
For all implementations, we do not charge until the service goes live, thereby providing an implicit free trial for as long as this takes.