SystemsUp Ltd

Cloud Strategy And Enablement

Help the customer to understand how to leverage cloud, design and deliver the solution to the client's specification. Enabling the customer to define and deliver a strategy aligned to the Government's Digital Strategy and Cloud First Policy. The service focuses on cost reduction and value, comparing "as-is" with any proposal.

Features

• Cloud Strategy document tailored to your organisations specific requirements
• Desired Goal provides a “straw man” of the desired objectives
• Road Map documents the high level plan to achieve objectives
• Access to multi-Vendor Cloud accredited architects
• Microsoft Gold Cloud Partner and Amazon APN consulting Partner
• VMware Consulting and Integration Partner and Google Cloud Partner
• Design phase delivers costed detailed plan.
• Security cleared staff to deliver migration to the cloud
• Cloud Provider Assessment including public cloud platforms AWS and Azure

Benefits

• Allows Customer to deliver Government Policy based Cloud strategy
• Gives the customer the knowledge to set realistic achievable goals
• Enables the customer to define a tailored cloud roadmap
• Allows customer to demonstrate when cost savings will be achieved
• Allows for development of Government strategy based business case
• Auditable design of cloud services to vendor best practice
• Verifiable case studies of successful delivery of cloud projects
• Give customer access to experienced Vendor Agnostic Cloud architects
• Access to the iomart Groups extensive set of wider services

£575 to £1075 per person per day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Terms and conditions (pdf)
• Modern Slavery statement (pdf)

Framework

G-Cloud 11

Service ID

655085388544436

Contact

SystemsUp Ltd

Chris Jump

02074484600

cjump@systemsup.co.uk

Planning

• Planning service: Yes
• How the planning service works: SystemsUp conducts a number of tailored workshops with all the relevant project stakeholders. A strategy document is created so all that parties understand the project outcomes, with a high level plan and costs. The client can then choose to engage SystemsUp to deliver the scope of work.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SystemsUp would need to understand the requirements and business outcomes prior to any setup or migration. We'd then undertake a discovery exercise, as this would provide invaluable insight into the organisational challenges and a snapshot of the current state. Following this, we would undertake the relevant high and low-level designs and create a requirements matrix to ensure that all the requirements were addressed and by selecting the optimal technologies and services. After the designs are approved we would plan the setup of the solution and any relevant testing required. Any migration would be carefully thought out and planned to derisk any potential issues and ensure minimal downtime and disruption to the organisation. Once migration is complete, we can provide early life support, handover to internal or external support teams and any required user and admin training.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SystemsUp provides a rigorous quality assurance internal review against all project objectives. All solutions are designed in line with industry/vendor design best practices with references included. SystemsUp can further leverage our partnerships with vendors to ratify designs if so required. Depending on the scope of the engagement SystemsUp will fully test the solution against any agreed Test Strategy, the output would be a detailed test report. Any risks that will affect the testing process will be listed along with the mitigation. This will ensure the final solution not only meets the stated requirements but exceeds the project expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SystemsUp and it's parent company iomart's support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure our customer services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice dependent on the severity of the incident.

Service scope

• Service constraints: This is a consultative service, any constraints would be specific to the engagement profile and called out as a part of the project process.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: SystemsUp CloudEdge is a non SLA based support community offering our customers access to the consultants that implemented the solution / technologies at a low cost entry point. ; ; This service is offered in office hours at a cost of £100 per hour based on a 7.5 hour day. Time can be called in a 15 miunte segments.; ; If a customer requires a 24x7 SLA based support service this can be provided by our parent company iomart.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: SystemsUp CloudEdge is a non SLA based support community offering our customers access to the consultants that implemented the solution / technologies at a low cost entry point. ; ; This service is offered in office hours at a cost of £100 per hour based on a 7.5 hour day. Time can be called in a 15 miunte segments.; ; If a customer requires a 24x7 SLA based support service this can be provided by our parent company iomart.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £575 to £1075 per person per day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Terms and conditions (pdf)
• Modern Slavery statement (pdf)