Market Dojo

Market Dojo eSourcing

This is for your own secure, web-based access to the Market Dojo eSourcing software on a self-service basis either monthly or annually, with first-class technical support provided by phone, e-mail and Live Chat. You can use the software to run weighted PQQs, RFIs, RFQs and e-Auctions.

Features

  • Sealed tender responses
  • Weighted Reverse Auctions
  • Request for Information, Quote, Proposal
  • User hierarchy for user-based permissions
  • White-labelling to take ownership of the tool
  • On-demand pricing, i.e. pay per auction
  • Live graph of bids
  • Complex bid breakdown capability
  • Side-by-side comparison of tender responses with multiple scorers
  • Auto-scoring and weighting of questions

Benefits

  • Reduce costs with auctions
  • Run easy mini-competitions within frameworks
  • Run sub-OJEU tenders quickly and efficiently
  • Complete data history and audit trail of tenders
  • Very intuitive so no training guides needed
  • Mobile-friendly
  • Excellent help and support from the team
  • Can set up tenders in less than a minute
  • Excel import/export for almost all data
  • So affordable you can use it for everything

Pricing

£500 to £500 per licence per month

  • Education pricing available

Service documents

G-Cloud 9

653837549583189

Market Dojo

Nick Drewe

0117 230 9200

g-cloud@marketdojo.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please refer to our Service Definition document
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via the software.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Training, best practice.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started They sign up on www.marketdojo.com and can start using the service immediately. They can pay for a licence when required to invite external suppliers. Online training and multimedia documentation is provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Videos on YouTube
End-of-contract data extraction They don't. We continue to abide by our data assurances policy but don't remove data.
End-of-contract process The client stops using the service. That's it.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None, it is responsive.
Accessibility standards None or don’t know
Description of accessibility Via the web.
Accessibility testing None
API No
Customisation available Yes
Description of customisation White-labelling, changing user permissions, managing supplier databases, document libraries, questionnaire templates and libraries.

Scaling

Scaling
Independence of resources We load-balance across multiple servers and can instantly up the resources. We can cater for factors of users greater than we typically have at one time.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Excel.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please see the Service Definition
Approach to resilience Please see the Service Definition.
Outage reporting Please see the Service Definition

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Please see our Services Definition.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please see our Services Definition

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please see our Services Definition.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please see our Services Definition.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please see our Services Definition.
Incident management type Supplier-defined controls
Incident management approach Please see our Services Definition.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £500 per licence per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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